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Kent Hotel: Traveler Reviews

3.0 of 5
1131 Collins Ave, Miami Beach, FL 33139
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Hotel amenities
Kent Hotel
Ranked #93 of 198 hotels in Miami Beach
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512 reviews from our community

Traveler rating
    102
    153
    139
    61
    57
See reviews for
Families
47
 
Couples
133
 
Solo
32
 
Business
18
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Westport
1 review
1 helpful vote 1 helpful vote
“questionable surprise cacellation by hotel”
1 of 5 stars Reviewed January 20, 2013

In September, 2012, I reserved a Saturday night in January, 2013. Today, 6 days before the reserved day, I received a surprise cancellation notice. My guess is that another party wanted the full weekend and I got bumped off. This is bad business. I called them for an explanation and they told me my card was declined for payment. I know I have 2 thousand available and the expiration date is 12/14. The day after they canceled, they no long have records of my credit card information. I looked up "Check Rates" on their web site immediately after the cancellation, and they are booked solid for the whole weekend. Something fishy going on by the beach. Be aware, you may get canceled or bumped off with short notice.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Service
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Ask Al B about Kent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at Kent Hotel, responded to this review
February 1, 2013
Dear Al, I remember your reservation and I would like to clear something up - firstly we do not practice bad business, I have worked in several hotels throughout my life and I run this property with a consumer first oriented mentality, all of our policies are geared to benefit the consumer - your reservation was provided to the property via Venere.com, when the reservation was received the credit card which was provided declined, in spite of this the reservation was held anyways - the week prior to any arrival if a reservation is not confirmed we attempt once again to run the credit card to see if the first night deposit can be obtained (hotel policy requires that the first night be pre-paid in order to guarantee any reservation) - Unfortunately through Venere.com the credit card information is only viewable 72 hours after the booking has been made, this is the reason the cancellation was processed, to actually get you to call the hotel and confirm the booking - If I am not mistaken you had needed a room with 2 beds and when you contacted us we had no more, but we did have other rooms - your reservation was not canceled to make space for someone else, we do not do that - but I can suggest that in the future should you make a booking which requires a partial payment to a hotel, and you do not see that payment posted on your credit card a few days later you might want to inquire with the property why that is the case, as it seems doing that would have solved this issue long before you were due to arrive or before we canceled the booking. I'm sorry that this occurred and that it left it a bad representation of our establishment, please feel free to contact me at 305-604-5068 Ext. 3001 in order for me to have the chance to make it up to you.
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Melbourne, Australia
1 review
“Never stay at the Kent again!!!!”
1 of 5 stars Reviewed January 18, 2013

Hate to write negatively, but this hotel is terrible. Staff are friendly enough and the rooms are ok, but if your after a good night sleep this is not the hotel for you. We had a guy staying in a room next door who had music on until 3am as well as filling our room with the smell of weed all night. I tried ringing reception to complain 3 times but no one answered. Then at 5am in the morning deliveries started getting made across the street which was loud as which would have woken any one up. Then the cleaners were singing in the hall ways at 630am which was just as loud. Too top it all off the hot water ran out after one shower! Would definitley not stay here again!

Room Tip: Don't stay in room 107 as it is next to an alley way which has early morning deliveries!
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Dani k about Kent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at Kent Hotel, responded to this review
February 1, 2013
Dear Dani, I'm saddened to read your review, it seems some of your noise issues could have been taken care of by either moving you to a different section of the hotel, or if staff would have spoken to the guest and urged them to put the music down - as you are aware we cannot control the noise coming from outside which pertains to deliveries in neighboring businesses, I'm shocked that these deliveries were made at 5 A.M. though, also I believe that the "cleaners" singing in the hallways at 6:30 A.M. must have been a guest because our housekeeping staff is not scheduled to start work until 9 A.M., I'm sorry for the horrible experience you encountered while staying at our property, please feel free to reach out to me at sales@thekenthotel.com so that I can have the opportunity to address your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Chicago, Illinois
1 review
“What A Find!!!!”
5 of 5 stars Reviewed January 17, 2013

What a find! Me and my girlfriend took a quick birthday vacation and arrived in Miami without any plans or where to stay. We stopped into almost every hotel in the area, and no one was nearly as nice and accommodating at the employees were at The Kent. The rooms were clean and bright with everything you would need to have a great stay. This was the second time we have stayed in this hotel, the first expire acne was no different. Smiling faces and very helpful staff suggested where we should eat and explore. Overall we had two excellent stays and would stay there every time we visit beautiful Miami.
Also, At the front desk, Francois (hope spelling is correct) was such an amazing help to our lack of knowledge of the area and was there at our every call with an answer. He instantly became a trusted friend and advisor.
Love this place. Great service, reasonable price, and comfortable rooms.

Room Tip: Your not going to get an ocean view, sorry. But who needs one! Get out there and have fun!
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AudraLisle about Kent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at Kent Hotel, responded to this review
February 1, 2013
Dear Guest, thank you for the wonderful review, I'm thrilled to read reviews where staff is mentioned often as one of the main reasons you guests enjoyed themselves! Please come back and visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Surprised and happy”
4 of 5 stars Reviewed January 17, 2013

Came down to South Beach, me and 4 other girls... was cheap but so clean! I was shocked at the amount we paid for the cleanliness and nice staff. We werent there much so we did not care about the pool etc in the hotel... you shouldnt either Miami is too much fun to stay in!

The girl at the front desk was sooo nice- i kept asking for scissors and she was so kind... always new towels etc...

Id stay again... Location is perfect!

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kristen F about Kent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at Kent Hotel, responded to this review
February 1, 2013
Dear Kristen thank you for the wonderful review, I'm happy you enjoyed your stay and that you found staff to be so welcoming!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, New Jersey
Top Contributor
123 reviews 123 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
17 helpful votes 17 helpful votes
“Not what the photos show!”
2 of 5 stars Reviewed January 17, 2013

The web site for the Kent is really nice. The hotel is not! The windows were filthy, the lobby is seedy, there's no restaurant. I will say that the bed was comfortable (I was upgraded to a King) and the Rain Shower was really nice (not every room has one though).

Room Tip: You get what you pay for.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Geoffrey S for Miami Beach
Ask Geoffrey S about Kent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at Kent Hotel, responded to this review
February 1, 2013
Dear Geoffrey, I'm disappointed to read your review but I would really appreciate it if you could contact me directly (305-604-5068 Ext. 3001) so that I can speak to you and get your detailed feedback and suggestions on your experience and what as a consumer you would like to see us change - I can assure you the photos on the website are accurate (the reviewer right before yours ironically mentioned how accurate they were) and we do have a restaurant but it is temporarily closed while a new operator is getting the space ready to re-open.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kent Hotel

Also Known As:
Kent Hotel Miami Beach
Kent Hotel Miami
Kent Miami Beach
Address: 1131 Collins Ave, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Business Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotels in Miami Beach
#66 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located in the heart of Miami's Art Deco district, only one block from the beach, the Kent is like a playground for adults. Its 59 stylishly appointed rooms reflect the fun and flair of Miami Beach. The Kent, a South Beach Hotel is a perfect choice for guests who enjoy stylistic fusion, convenience and value. ... more   less 
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