Well to start with we picked the wrong weekend to stay in Miami. The Ultra music festival was going on and the hotel right next door had its own mini dance music festival happening so the noise was pretty crazy. From our room we could hear constant noise till 5am but this wasn't the hotel's fault and there was a sign at the reception stating about the music festivals happening in Miami that week and apologizing for the noise. Our room was good, didn't have much of a view but we had a clean room, decent size, a nice big flat screen tv on the wall, modern clean bathroom with nice toiletries. We didn't try the food there but it seemed really good! All of the staff were friendly, apart from one member at the check in desk. He seemed more interested in playing around with other members of staff (or his friends not sure), arm wrestling etc instead of calling housekeeping to check on when my room would be ready to check into. My one complaint was being charged $30 for resort fees, which we got told at check in was for the use of towels, beach chairs and wifi. This was fine, but the wifi didn't work for the most of the 2 days we were there....yet we still got charged the full $30 at check out. Lots of people were complaining about the wifi and they said a maintenance guy was going to be fixing it but it didn't work for most of our time there. Disappointing and there seemed to big rush to get this fixed. I would stay there again, great location and nice clean rooms.
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