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“The pool area in NOT done!!” 3 of 5 stars
Review of Marseilles Hotel

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Marseilles Hotel
3.5 of 5 Hotel   |   1741 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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Hotel amenities
Ranked #129 of 207 Hotels in Miami Beach
Coon Rapids, Minnesota
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The pool area in NOT done!!”
3 of 5 stars Reviewed January 25, 2014

We stayed for 4 nights. The hotel had a strange smell upon entering that hit you every time that you entered, ugh. The staff were very pleasant, helpful and accommodating. The eating area outside food not so good, staff very pleasant. Rooms were very nice, clean, no complaints. We read reviews that said pool under construction. But, then their was a review that said the construction was done and pool area was beautiful so that's why we booked it. Unfortunately that was not true. In fact no one had worked on the pool area the whole time we were there. So not sure if the construction was halted or not. If looking for south beach I would choose another hotel if you want the pool atmosphere. Otherwise for the price it was a good deal. It seems that everywhere you are at South Beach there is construction!!!

Room Tip: King size bed suite was nice
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Schwendy547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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898 reviews from our community

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Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 22, 2014

Yes, we know the hotel is going through a renovation and the pool was not available, but this is the second time we have stayed briefly at this hotel. The staff could not have been more accomodating (Julien at the front desk is great). The rooms are clean and the location of the hotel is perfect. We did have use of the hotel next door pool if we wanted, but chose just to go to the beach itself. This is our hotel of choice. Clean Rooms - Reasonable Rates - Accomadting Staff. That is not what you always get in Miami Beach hotels.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callander
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2014

We only stayed for one night in late December. The hotel is lovely, very clean, in excellent location and with fantastic facilities.
However, the staff at the front desk is so rude, unhelpful, and ignorant, that they seem to lack any basic service industry training.
We needed a lot of help on arrival as their car parking facilities were full, their pool was under reconstruction etc, but nobody could have been bothered to answer our questions or advise on parking options as my boyfriend was sitting in the car obstructing the busy Miami street traffic,getting the worst of looks.
The main problem being, in my opinion, that the staff could not actually speak or understand any proper English, which made it so much harder to communicate.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank 25luciaB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, January 19, 2014
Dear Valued Guest:

Let me first of all apologize for not giving you
100% satisfaction and to thank you for taking
the time to comment on your with us.

We are however pleased that you find our property
to be a lovely Hotel that is very clean and in an
excellent location. It is customary for us to hear
great things about our staff', and we will definitely
investigate your concerns in an attemp to correct
any employee's conduct that does not meet our
high standards towards customer service.

Here at the Marseilles it's all about you. We hope
that you will give us another chance to show you
why the Maeseilles is extra special to most of our guest.

Thanks again and hope to see you soon.

Yours,
E,. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Prospect, Illinois
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 31, 2013

Spent our vacation here in Christmas week and was almost perfect. Almost because the pool was close and we didn't know when we chose this establishment. But everything else was O.K. Clean room, nice bathroom, good room service. Needs new windows by the way. If the pool will be on then will be perfect. That next time. Keep going Marseilles!

Room Tip: The parking is close with $29.00/day plus tax. Don't forget another stupid tax for Miami Beach w...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Decebal-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 28, 2013

Location is phenomenal! Easy walk to Ocean Drive and shops/restaurants. Room was a nice size and had an updated bath, although not very well arranged with a window from the room into the bathroom (viewing the toilet... why bother with a door?) and the need for long arms to reach the toilet paper. I can deal with this... the problem was the whistling noise from the windows all night long! The caulking that had been done as a band aid on the problem didn't work. Replace the window. I did not sleep for the 3 nights I was there. Then the day before I left it rained all day. Water poured from the window to the floor. To notify the front desk I had to go down stairs... because the phone didn't work. Although the front desk person was quite polite and apologized (remarking that he would notify the manager) the problem was never addressed... they never offered anything to compensate for the fact that I mopped up water all day and listened to the sounds of a bad horror movie all night. Disappointing.

If they could work out the window problems and get a few other minor issues under control it would be a good, reasonably priced hotel. Didn't bother me that the pool is under construction and had to go next door to access beach and pool. Staff was pleasant, but not sure I will return due to the lack of response to what was a major issue during my stay.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank shtrvlbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 21, 2013

Terrific location on a small budget. Close enough to ocean drive to enjoy all the restaurants and the beach....without having to pay an arm an leg to be on Ocean Drive!
Nice view from the room and the roof...although they are not the nicest on the block. Didn't spend much time in the room however. Keep in mind these are boutique hotels and they have retained some old world looks...great value though..

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank luv2_travel007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, December 24, 2013
Dear Valued Guest:

Thanks for the feedback about your stay
at the Marseilles Hotel.

We are very pleased to know that you find our location
to be a great location that is close to Ocean Drive,
all restaurants, and the beach. Your comments about
the "nice view" from our property is one of the many reasons
why travelers, from all over the world, choose to stat with us.

We are very happy that you find our property to be a great value,
and we hope to see you again during your next visit to Miami Beach.

Thanks again!

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 16, 2013

Booked a last minute trip to Miami for a girls weekend. Booked travel through Hotwire so got a good rate on the room. About the hotel, the location is awesome, in walking distance to Ocean Drive and plenty of places to eat or party. I read the reviews prior to going and I was a little hesitant. But any trip is what you make of it. The hotel is good, the service is outstanding. Julian from the front desk was very helpful. The walls are thin and the pool is under construction. But the arrangements with the property next door are fantastic. All in all, we had a good time.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CarolinaGirlATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, December 19, 2013
Dear Valued Guest:

Thanks for taking the time to comment on your stay.

We are very happy to know that you were pleased with our
great location and with our outstanding service.

Your feedback encourages us to the extra mile to ensure
that all our guest have a great experience while staying
with us. Here at our property, it's all about you.

Thanks again and best wishes to you during this holiday
season: hope to see you again.

Regards,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marseilles Hotel

Address: 1741 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #129 of 207 Hotels in Miami Beach
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Marseilles Hotel 3.5*
Number of rooms: 112
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