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“Average rooms exceptional service” 4 of 5 stars
Review of Marseilles Hotel

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Marseilles Hotel
3.0 of 5 Hotel   |   1741 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #116 of 201 Hotels in Miami Beach
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Average rooms exceptional service”
4 of 5 stars Reviewed June 23, 2013

Stayed here during a girl's getaway. Hotel rooms are typical boutique style some rooms more modern than others. The ac went out but Julian went out of his way to move us to a beautiful suite on a floor where the ac was working. Great location Maxines is across the street and only few blocks away from all the South beach action. Beach access was great be sure to inquire about beach chair rentals when you check in.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, June 29, 2013
Dear Valued Guest:

Thanks for taking the time to let us know about your stay with us.

We are sorry that you had a little issue with your A/C but very happy
that Julian, our Front Desk Supervisor, went out of his way
to accomodate you by moving you to one of our beautiful
suites. We are also pleased that you find our location to be a
great location.

Thanks for choosing us and hope you will stay with us again
during your next visit to Miami Beach.

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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637 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • English first
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English first
NYC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 23, 2013

Super friendly check in (Rosa I think was her name), top pool bar staff. We were very happy that this hotel did not play the typical dance music at the pool. There was only speakers at the bar, playing an ecletic mix of indie and reggae stuff. Phew, I have stayed at many Miami hotels and the cheesy house tracks always bugged me after a few days.The room had an incredible view and was renovated in a modern clean style. The pool area has a great area with hammocks and massive palm trees for shade. Perfect to relax after a day at the beach. Fantastic place, especially at the price. Food at the Cafe was so so...we only tried the guacamole and chips and those were not great so we didn't venture further. Still, the hotel is super!

Room Tip: Ocean front of course. Its worth it.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, June 29, 2013
Dear Valued Guest:

Thank you very much for your kind words about
our property and your stay with us " Great Stay on South Beach"

It's encouraging to hear that Rosa was super friendly to you.
We are also pleased to know that you enjoyed the great view
from your modern and clean room.

Thanks staying with us and hope see you again.

Yours,
E.Hewitt
Maangement
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sloten, The Netherlands
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 21, 2013

Me, my husband and son stayer for 4 nights in this ***hotel for 4 nights.
I'd recommend this place in the hart of Miami Beach. Clean and nice room, 6th floor.
Breakfast is poor and not included. We did several excursions arranged by the hotel, very very good! Lincoln Road and restaurants nearby!

Room Tip: We've got a renovated room in the 6th floor, nice and clean!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, June 29, 2013
Dear Guest:

Thanks for your feedback. We are pleased that you
find our property to be cleand, nice and recommend
us to others.

As for your personal dissatisfaction, with the breakfast,
I will definitely convey this to the Chef who is always interested
in getting feedbacks from his customers: based on customers
needs and wants, he always go the extra mile to deliver
the greatest food and beverage experience.

Thank again feedback.

Yours,
E. Hewitt
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 19, 2013

We stayed at this hotel mid May,,it wasn't what we were expecting,,,,there was no parking,,for starters,,,30 bucks a day for the time we spent there,,,,,after we got checked in there wasn't anything in the room to tell you what services were or were not available at the hotel no phone or anything,,,no hotel directory,,,,The pool area was quiet nice and the shaded rest area as well.....the so called "restaurant was laughable,,,,,,we went there for a quick bite to eat,,ordered spaghetti and ended up leaving after a 40 minute wait and still no sign of any food arriving,,,,,the capony over the ahemm restaurant leajks like a basket as well found..

Room Tip: Try another hotel,,lots more in the area
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, June 29, 2013
Dear Valued Guest:

Let me first of all apologize for not pleasing you
like we do most of our guest, and thanks for taking
to let us know.

Feeback like yours are very important to us because
we are in the business of giving our guest the greatest
experience, and if one guest is not satisfied, we
immediately evaluate the situation and move towards
correction and improvement. Here at the Marseilles,
it's all about our you. Rest assure that your comments are
well taken, and thanks again for taking the time to let us
know.

Respectfully yours,
E. Hewitt
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 13, 2013

I 'd recommend this place if you are looking for an accommodation that is basic, IT has a swimming pool but I 'd suggest you'd rather enjoy the miami waters instead. The hotel is on the beach front. You can get out from the back of the hotel and you are on the beach making it very convenient. The rooms have basic facilities - nothing lavish . If you are looking for a cozy or sophisticated place to stay, this is not for you. They have a good restaurant outdoors facing the road . You can walk to Lincoln Road from here.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Marseilles Hotel, responded to this review, June 29, 2013
Dear Valued Guest:

Thanks for taking the time to let us know
that you were overall pleased with your stay
at our property.

Hope you will stay with us again in the event
you return to Miami Beach.

Thanks again.

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 22, 2013

Great location near the beach and shops! The room we got was clean, new / renovated which was nice.
The hotel only have a few parking spots available which is located nearby. We were lucky to get one but it's a bit expensive; 29$ + tax per day. The breakfast they offer in their restaurant is not worth the money. Most of the staff at the hotel were friendly but the service level could definitely be improved.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 22, 2013 via mobile

The room was third world terrible! There was poop in the toilet and hair! Yuck!!! Stay away from this poor excuse for a hotel! The manager yelled at me when I tried to explain how filthy my room was! Additionally I was on the phone with Orbitz for two hours trying to get a different room in the same hotel that included the amenities I originally had asked for. The hotel front desk told me if I paid them additional money, they would give what I originally requested!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marseilles Hotel

Address: 1741 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #116 of 201 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Marseilles Hotel 3*
Reservation Options:
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