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Marseilles Hotel: Traveler Reviews

3.0 of 5
1741 Collins Avenue, Miami Beach, FL 33139 (City Center)
Hotel amenities
Marseilles Hotel
Ranked #130 of 198 hotels in Miami Beach
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446 reviews from our community

Traveler rating
    41
    129
    98
    90
    88
See reviews for
Families
75
 
Couples
133
 
Solo
16
 
Business
24
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Milan, Italy
2 reviews
“Worst reception service I ever found!!”
1 of 5 stars Reviewed December 30, 2012

We booked a room on 30 of December, by last minute.com, and they canceled our reservation the same day, because they didn't accept our reservation, for overbooking, they didn't help us at all, even if they charged our credit card already and we went at the reception with a voucher and confirmation number, so already as Guests. They neither help us to find another room, just gave us a help numb to contact, but when a hotel is in Overbooking, the hoster should take care of guest to provide him an alternative solution. It's unbelievable that we stayed hours in the hall, with nobody care about us, and at the end, we left the hotel, for them we could sleep on the street. THis is not professional at all, especially for this range of hotels!!... Inadmissible!

Room Tip: Never go to this hotel!
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Ocean Front Gem”
4 of 5 stars Reviewed December 28, 2012

This is second time to stay at the Marseilles. You can pay twice as much to have the same beautiful view and beach. The hotel is upgrading and modernizing the rooms which have a very nice new design. Pool area is very nice as well as beach access and views are fantastic. The hotel has a comfortable relaxed atmosphere with artwork throughout and location, location, location.. You can literally walk just about everywhere, else the bus stop is just across the street. Close to the museums, New World Symphony, and Lincoln Road.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHCHA, Manager at Marseilles Hotel, responded to this review
December 30, 2012
On behalf of the Managers and staff, I would like to thank
you for your loyalty to our property. As you rightly mentioned, our
rates are half the price of many other hotels in the area that give
the same beautiful view and beach. We're very happy that you
appreciate the "..nice new design" of our recently upgraded
and modernized rooms. Yes our pool is very nice and close
to the beach. The relaxed atmosphere with art work, you noted,
was well put together by the owers to enhanced our guest
experience: here at the Marseilles, it's all about you.

One again, thanks, and hope to see you during your next visit
to Miami Beack.

Everton Hewitt, CHA
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“just been painted”
3 of 5 stars Reviewed December 11, 2012

it is one of the cheaper hotels next to the beach. It is basic and clean although the carpets could do with an upgrade. the bedroom had just been painted so clearly there is ongoing work.
Close to the beach, easy for the shops, if you need them, at a reasonable price, except for the parking which is 28$US a day for outdoor yard parking..
The staff were pleasant enough and the breakfasts good.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask chris17phillips about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHCHA, Manager at Marseilles Hotel, responded to this review
December 12, 2012
Thanks for taking the time to let us know about your stay.
We are pleased to know that you think that our rates are
very economical. Your other positive comments about our
closenesst to the beach, friendly staff and clean rooms are
well appreciated.

Most of our rooms were recently upgraded thus the reason for a new smell. We are almost at the level where we will "WOW" all our
guest and give them the great experience you had while staying with us.

Thanks again and looking forward to see you here during your next
stay in Miami Beach.
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New York City, New York
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“South Beach Bargain”
3 of 5 stars Reviewed November 27, 2012

Location, beach front and terrific staff are the outstanding qualities of this hotel. It is in the midst of a major renovation, while still adhering to its art deco roots. Our large room had been renovated and the bath was lovely, beds very comfortable. The reno noise went on all day, and you can tell by looking at the elevators that they are being used to haul construction materials. The pool is very large by today's hotel standards and goes to 8 feet(!) deep. The outdoor area with a decent number of lounge spaces, both on sand and off, featured comfy seating and hammocks, and cabana changing rooms. My husband loved the huge pool table in the lobby area.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
“For the money--A bargin!”
3 of 5 stars Reviewed November 23, 2012

First the good news-- The Marseilles Hotel is in an excellent location, with lovely grounds and a terrific piece of Beach. The value for the location is fantastic.
The bad news--The hotel is a bit rundown in the parts that have not been renovated. The noise of the renovations can be a bit much. The elevators and halls are very shabby.
My room and bathroom had been renovated,and I found it very comfortable. The bed and linens were top notch! Also the lobby was cool with all its Art Deco touches. The staff at the desk were also very helpful and a concierge is available for info during the day.
Overall I would not hesitate too stay there again.

Room Tip: The bus to the Miami Airport stops right outside the hotel! When booking if you want quiet, make sur...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask RobLaurich about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHCHA, Manager at Marseilles Hotel, responded to this review
December 10, 2012
We are very happy that you think that our excellent location is “good news”.
Unlike most hotels in Miami Beach/ South Beach, the warm and clear beach
is directly behind us. As you rightly noted, most of our rooms and bathrooms
are newly renovated, clean, and comfortable.

We are currently in the process of upgrading other areas of the property
to ensure that we are one of the most beautiful properties in the area.
We are very pleased to know that you will not hesitate to stay here again.

Thanks for you feedback and hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Marseilles Hotel

Address: 1741 Collins Avenue, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar/Lounge Beach Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 198 hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
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