My honest review.
Valet parking is 35$, and that is just a rip off. Self parked on 5th for only 16$ the day after.
First room - Safe was not working
Second room - Newly upgraded, but AC not working, and potato chips all over the floor!?
Third room (now waited over 1 hour to find a place to stay) Fine, but with view on the right side, right into a wall.
The staff tried their best, but there seems to be many problems overall this hotel. We did love the location, disliked the spanish attitude of "We'll handle it tomorrow"
Hotel needs a big helping hand, after that, you will have the best location on the Colins Ave, and one of the best hotels, but not before things have been taken care of.
Room Tip: Do yourself a favor, and self park in the garage on 5th going west. 16$ a day instead of valet parki...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 1, 2012
Dear Value Guest:
We would like to thank you for staying with us, and
to let you know we appreciate your feedback: our
appreciation for constructive criticisms and our
willingness to make changes that meet your needs
is what make our property popular in this beautiful
location as you rigtfully said "Location Location Location"
You mentioned the pricey Valet Parking; we don't have
Valet Parking a our property; however, the property
next door do provide Valet Parking to anyone willing
to pay. On the other hand, we do have self parking
for a cost that is lower than what you paid next door.
As you mentioned, I am very happy, that our staff tried
their best to please you. You also rightfully mentioned
that our hotel has the potential of being one of the best
on Collins Avenue and that is exactly what we are doing
at this point in time; we're doing major upgradings and
renovations.
We hope that when you return on your next visit, you
will see the difference.
Thanks Again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.