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Marseilles Hotel: Traveler Reviews

3.0 of 5
1741 Collins Avenue, Miami Beach, FL 33139 (City Center)
Hotel amenities
Marseilles Hotel
Ranked #130 of 198 hotels in Miami Beach
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449 reviews from our community

Traveler rating
    42
    129
    100
    90
    88
See reviews for
Families
76
 
Couples
133
 
Solo
16
 
Business
24
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Worst hotel I stayed at”
2 of 5 stars Reviewed July 30, 2012 via mobile

This hotel smelled, the doors had fingerprints all over them and the rooms were very old and stingy looking. I wouldn't reccomend this place to anyone the pictures looked better then the actual place. A motel 6 would probably be better than this.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Sylvianiew about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHCHA, Manager at Marseilles Hotel, responded to this review
August 1, 2012
Let me apologize this time for not giving you
the greatest experience as echoed by most
of our guest.

During your stay, you might have noticed that
we are doing major upgrades and renovations
to make our property one of the best in Miami Beach.

Althought very clean, the room you were in might
had been one of the few left to be modernize.

Once again, please accept our apology for not
WOWING you as we do most of our guest: your
feed back is noted, and this encourages us to move
a little faster.

We hope that you will give us another chance to
show you how much we take great pride in going
above and beyond to ensure guest satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Top Contributor
77 reviews 77 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
“Location Location Location.”
3 of 5 stars Reviewed July 19, 2012

My honest review.

Valet parking is 35$, and that is just a rip off. Self parked on 5th for only 16$ the day after.
First room - Safe was not working
Second room - Newly upgraded, but AC not working, and potato chips all over the floor!?
Third room (now waited over 1 hour to find a place to stay) Fine, but with view on the right side, right into a wall.

The staff tried their best, but there seems to be many problems overall this hotel. We did love the location, disliked the spanish attitude of "We'll handle it tomorrow"

Hotel needs a big helping hand, after that, you will have the best location on the Colins Ave, and one of the best hotels, but not before things have been taken care of.

Room Tip: Do yourself a favor, and self park in the garage on 5th going west. 16$ a day instead of valet parki...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Martin N for Miami Beach
Ask Martin N about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHCHA, Manager at Marseilles Hotel, responded to this review
August 1, 2012
Dear Value Guest:

We would like to thank you for staying with us, and
to let you know we appreciate your feedback: our
appreciation for constructive criticisms and our
willingness to make changes that meet your needs
is what make our property popular in this beautiful
location as you rigtfully said "Location Location Location"

You mentioned the pricey Valet Parking; we don't have
Valet Parking a our property; however, the property
next door do provide Valet Parking to anyone willing
to pay. On the other hand, we do have self parking
for a cost that is lower than what you paid next door.

As you mentioned, I am very happy, that our staff tried
their best to please you. You also rightfully mentioned
that our hotel has the potential of being one of the best
on Collins Avenue and that is exactly what we are doing
at this point in time; we're doing major upgradings and
renovations.

We hope that when you return on your next visit, you
will see the difference.

Thanks Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tarpon Springs, Florida, United States
1 review
1 helpful vote 1 helpful vote
“Very Relaxing”
4 of 5 stars Reviewed July 12, 2012

I was upgraded to a newly renovated room, which even had a Jacuzzi in it. I had a view of the water and city as well as a balcony..I def. would go back to this hotel again..

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Ashley B about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Marseilles Hotel, responded to this review
July 14, 2012
From Everton Hewitt, CHA
Rooms Division Manager

Let me thank you for taking the time to comment about
your stay at the Marseilles.

Your comment about our "Very Relaxing" atmosphere
is what we strive to deliver to each and every one of our
guest; all our resources are dedicated towards those ends.

We are very pleased that you enjoyed our modernize room
with the jacuzzi. Of coure, not all all of them come with a jacuzzi
but they are just as beautiful. We're still in the process of upgrading
all our rooms and working as fast as we can to finish them soon.

By the way, what you observed are results of the many request from
guest like yourself who want to have a great stay while in Miami Beach:
we take the time to listen to all our guest and to do whatever necessary
to exceed their expectations.

Hope to see you soon, and thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Solid 3. Borderline 4 for location”
3 of 5 stars Reviewed July 10, 2012

Im going to be straight forward. Im not one of those ultra picky customers I work at Enterprise rent a car so I get all the crazy requests so I understand some people can be a bit dramatic.
PROS:
The location you absolutely cannot beat. Right on the beach with a pool in the heart of Collins ave.
I booked 60 days in advanced and got the room out the door (double bed with fridge and modernized bathroom for 514.00 after resort fees. SWEET DEAL compared to every hotel around there.
Also i came in with very low expectations after reading some of these reviews. The staff were actually all friendly and responsive but the hotel could use a little more up grading.
CONS:
that room I explained about...was my second room. The first room was so run down my roommate couldn't take it but did have a really nice view 8th floor ocean and Collins ave but no fridge.
This place...or this location for example is just LOUD. Its Miami beach so i didn't complain but there were more families there than I expected (July 4th week).
THE WINDOWS! ohh the windows...none f them could open. I mean i understand the safety but at least let us crack the bathroom window there's no fan or ventilation!
The upper patio above the pool should have been open because it seemed like there were little bugs everywhere biting.

Honestly all in all if your 18-35 single and on a budget this is an excellent hotel. If your used to the Ritz Carlton go to the ritz because this is probably the only hotel in the area with this price.

so bottom line Just get the remodeling taken care of or at least change the carpets and FIX THE WINDOW PROBLEM :).

Room Tip: request a modern room! If they cannot accommodate that at least tell them you want to be put on stan...
See more room tips
  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask ChaseBank about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Marseilles Hotel, responded to this review
July 12, 2012
Let me first of all thank you for taking the time in giving us the many positive
feedbacks as well as some of your constructive criticisms.
From: Everton Hewitt, CHA
Rooms Division Manager

As you rightly said, and in agreement with most of our guest, our location is the
best on the beach with a pool, rignt in the heart of Collins Avenue, Miami Beach /
South Beach. And as you also rightly noted, you finally got a room with a fridge and
modernized bathroom at a "SWEET DEAL" price compared to every hotel around
the area. We also would like to thank you for letting other travelers know that our
staff were all friendly and responsive; something we take great pride in and which
sets us apart from many other hotels in the area.

You might have noticed in your stay that we are currently in the process of
upgrading all our rooms to be some of the best in the area. Unfortunately,
the first room you were place in might had been one of the few rooms that are
left to be modernized, and yes many of our rooms offer great view of the ocean
and collins Avenue.

Over the past year Miami Beach, have become one of the best and least expensive
destination area for domestic and international vacationers. This is one of the
reasons July 4th weekend had more families than expected. Because our
management are aware these changes, we are even more determine to go above beyond to ensure that all our guest receive the greatest experience while staying at the Marseilles Hotel.
We hope that you'll give us another chance in the future to show what we have accomplished
since you last stay.

We apologize and are sad that we didn't WOW you 100%. One again thanks in a million
for you honest feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
“Loved it”
5 of 5 stars Reviewed July 8, 2012

Great location and great room (8th floor with ocean view).
Nice and clean, friendly staff - nice food.

Great value! Go for it!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tmf f about Marseilles Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Marseilles Hotel, responded to this review
July 12, 2012
From: Everton Hewitt, CHA
Rooms Division Manager

Dear tmf f from Osio, Norway:

On behalf of the Managers and Staff of the Marseilles Hotel, I would
like to take this opportunity to thank you for your kind and truthful words
about our property.

As per your observations, we will continue to keep a nice and clean property with a friendly
staff and great food.

Thanks for encouragement and hope to see you again; "it's all about you"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Marseilles Hotel

Address: 1741 Collins Avenue, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar/Lounge Beach Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 198 hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
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