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“Not for families...” 2 of 5 stars
Review of Marseilles Hotel

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Marseilles Hotel
3.0 of 5 Hotel   |   1741 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #119 of 202 Hotels in Miami Beach
Bruxelles
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Not for families...”
2 of 5 stars Reviewed April 22, 2012

We stayed here just one night as part of a package. The reception staff were friendly. The room was OK, but not very large for 4, and relatively clean, but several of the lights did not work and there was no water at all in the small kitchenette. The swimming pool that evening was busy with some sort of party not reserved for hotel guests so we were unable to use it. Others of tip advosor have cited the position as a reason to stay here but to be honest there are plently of other hotels here with equally good access to the beach. There was no parking available the night we were there but they did direct us to another parking close by which actually worked out much cheaper. The food at the restauant in front was OK, but no children's menu and it took a long time to arrive. I would certainly not choose to stay her again, especially with kids.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Manager at Marseilles Hotel, responded to this review, May 11, 2012
Dear LIKETOTRAVEL01,
First of all, thank you for taking the time to write a comment about your stay. I will have you know that although I appreciate your review, AI cannot say that I agree with it, particularly because as i write this I could hear many children in my lobby playing, laughing and enjoying themselves. I know that when you visited us here there were parties being held here, as we all know, South Beach is a place where young people like to have fun, but I will have you know that nothing illegal took place other than young people dancing to music in beachwear. As to the children's menu for this I will apologize, nevertheless, our restaurant has been revamped and now it is called GAVROCHE ON THE BEACH and I will assure you there are kid-friendly options on the menu. I am happy you felt our front desk staff was friendly and although we could not offer you parking, they directed you elsewhere to it. I hope you come back to South Beach and that you stay with us.

Sincerely,
Juan-Manuel Valera III
Asst. General Manager
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648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Franklin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 20, 2012

We paid $200 a night for a beachfront hotel with a pool. The hotel was having a party in the pool area, they charged non hotel guests a cover charge and played dance music (no words just beats) so loud that you couldnt talk to the person next to you. There was a sandy area behind the pool with a bar and a grill but they were playing some kind of rap I had never heard before. This rap was so vulgor that I had to take my family somewhere else. It was unreal, "suck on my *#W^# and I will chew on your )&^%&%^, this is not the kind of music that would be appropriate for mature adults or children. You have to pass through both of these areas to get to the beach. The drinks and the food at the grill were ridiculously priced. The restaurant area is just the front porch of the hotel. When we complained about the uselessness of the pool since they were having a party there we were told we could walk a block down the road to another hotel and use their pool. We did this and when we returned to the hotel the cops were there arresting a guy with warrants that had fallen through some glass and almost got hit by a car trying to cross the street to avoid the police. About an hour later another cop showed up to respond to a fight on the first floor of the hotel. The whole fifth floor smelled like pot. This was a terrible place to stay and I would not recommend it at all.

Room Tip: If you have a choice pick a room far from the pool and plan on not going to the pool.
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Manager at Marseilles Hotel, responded to this review, May 11, 2012
Dear ROBERTM,
Thank you for your words. I am sorry you experienced this, as sometimes partygoers get a bit out of hand. I will also have you know that the Marseilles does not host these parties anymore.

Respectfully,
Juan-Manuel Valera III
Asst. General Manager
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2012

I have stayed twice at the Marseilles within the past 18 months. Both stays were entirely satisfactory. The location is ideal for guests who want to enjoy easy beach access, a pleasant pool, and proximity to Lincoln Road amenities. I have also stayed at other South Beach hotels, including the nearby Richmond, which I would also recommend. Personally, I'd rather have a few extra bucks in my pocket (you always seem to need extra bucks in South Beach) and compromise just a bit on minor cosmetic issues. I have found the Marseilles to be reliable, affordable, no-frills choice on Collins Avenue.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Manager at Marseilles Hotel, responded to this review, May 11, 2012
Dear GMURPHYJCAP,

Thank you for your comments. We would like to let all of tripadvisor.com's readers that sometimes we have really great specials and some of our guests really get a great deal, nevertheless, we are by no means a budget hotel per se. We are an oceanfront property and one of the closest hotels to Lincoln Rd. Mall and the Miami Beach Convention Ctr. Our hotel caters to families, destination travelers, convention attendees, and businessmen. As a hotel that is constantly improving we do not take cosmetic issues lightly, and we are always improving our facilities. Thank you for taking the time to write.

Sincerely,
Juan-Manuel Valera III
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2012

Found a good deal through Travelocity for this place, good price compared to many others along the beach. If you don't mind walking through clouds of pot smoke in the hallway and a party packed pool this is the place for you. This place is a little old, with terrible parking options. It has 8 floors, we stayed on the 6th so it wasn't too noisy. Hotel does have pool and towels available to take to the beach, has gate going directly to Miami beach and at the end of ocean drive which was convenient. The pool area was super loud and crowded with party people, seemed like the party place once we walked out and saw the surrounding places. People at the front desk were not good at all, one stood at the desk just texting and ignoring guests altogether.

Price wise what I found through Travelocity and location, might be another visit option if I need a cheap option

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Manager at Marseilles Hotel, responded to this review, May 11, 2012
Dear SCUBAGAL10,
Thank you for taking the time to write to us. We do occasionally place great deals on the internet, and it seems you were able to find one through that specific website. As I read your comments, I can tell you that we no longer host those parties here at the Marseilles, and I apologize for the front desk agent that ignored you. We are currently making many changes in our structure to prevent moments like these, I hope we are able to have you back for to experience them.

Sincerely,
Juan-Manuel Valera III
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 30, 2012

Be careful. This hotel has some rooms that are updated and some that are not. My room had dirty carpet , and the shower didn't drain properly. Although it's tucked among may nicer hotels, don't be fooled.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Manager at Marseilles Hotel, responded to this review, May 11, 2012
Dear MONDI5,
Thank you for taking the time to write a review. We are sorry that you felt this way about your room. We have made many changes to the rooms at the Marseilles, and we do not attempt to be tucked in or to fool anyone. We do admit to having made many changes and some of our newer room product looks spectacular, but this by no means symbolizes that the remainder of our rooms fall short of our standard. Thank your for taking the time to write to us.

Sincerely,
Juan-Manuel Valera III
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 26, 2012

I travelled to Miami Beach at the end of March and found accommodations to be extremely expensive. Took Expedia's mystery hotel option and ended up at Marseilles Hotel. Having read some of the reviews I was a little nervous as to what to expect, but thankfully it ended up being a reasonably good stay and was happy with what I got for the price I ended up paying.

For those who are on a budget but looking to stay in South Beach, Marseilles Hotel is not a bad option and I'd recommend it, so long as you're not expecting perfection. To start with the negatives (and get those out of the way):

CONS
- noise (street noise and hallway noise)
- friendliness of service can be a bit inconsistent and seemed to be dependent on who served you (I stayed for 5 nights so encountered a number of staff on my stay)
- water pressure was almost zero (this was probably my biggest bugbear of the whole trip)
- lifts can be agonizingly slow

However:

PROS
- excellent location (ideal location even, given access to beachfront and being right on Collins Ave close to Lincoln Rd)
- lobby is well-kept, clean and very presentable, keeping with its art deco charm
- room was surprisingly in great shape and my room in particular was very comfortable and spacious (I say surprisingly because I had read some reviews that the rooms were not renovated, but this was not my experience)
- good for the comparative South Beach price

Would I stay here again? If I wanted to stay in the heart of South Beach and did not want to pay exorbitant accommodation rates, I would definitely consider staying here again. It is not without its issues, but it certainly was not a bad stay, especially relative to the price paid.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Manager at Marseilles Hotel, responded to this review, May 11, 2012
Dear MIKEY66E,

Thank you for taking your time to write. I really appreciate your scientific approach to rating your stay and how we placed within that rating. Currently it is safe to say we are doing our best to be on the brighter side of your list. We are making staffing changes, architectural, and yes, water pressure changes to meet the demands of the modern day traveler. We are sorry you experienced these inconsistencies but we can assure you that they being seriously reduced as we speak. Please come back and see us again, we will not disappoint.

Sincerely,
Juan-Manuel Valera III
Asst. GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 19, 2012

I will make this review short because there is not much to stay. I have stay at the Marseilles in the past for the same reason, it was very affordable and the location is great.

The good: Perfect location, on the beach, friendly staff, old miami charm

The bad: Outdated, no hot water in shower, noisy within the rooms near elevators

If you are going to party or just need a place to stay, this is it. If you are on a romantic getaway or are an elderly couple I would suggest something else.

However, I would stay here again if I had to.

Room Tip: Do not have a room near the elevator...we stayed in 206, not a good room.
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marseilles Hotel

Address: 1741 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #119 of 202 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Marseilles Hotel 3*
Number of rooms: 112
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