As we arrived to the hotel, it looks and feel exactly what we expected. However, the elevator was under repair, so we had to lug all our baggage upstair one, two, and one of the family 3 levels. No assistant, or bell boy system here. You are on your own. My room is on Indian Creek side and the main windows are cracked opened 1". The handle to close/open the window is removed/missing. What does this do? Well, at night time, as people get off the taxi and blocked the road, the cars behind them honked and honked. With the not fully close windows, the traffice noise becam amplified and all night, none of my family had a half decent sleep. Plus to that, our room is situated right on top of hotel main air condition system, to the fan (huge) blows constantly. One other family, the faucet water runs continuosly, not stoppable. So, they did not have a good sleep either. So, if you get a room on Indian Creek side, change right away.
The games they had in the lobby are nice. Kept us busy.
Breakfast is a joke as all they had are some muffins, croissant. Breakfast starts at 8 and by 8:30, sorry we have no more bananas.
To make things worse, as were carruing our baggage down the stairs, we noticed that our arms are cover with white paint. It turned out to be that the maintenance guy was just touching up parts of the stairways during the RUSH CHECKOUT hour, without any warning or signs of wet paint. One of our friend wore an expensive jacket and one side of the sleeve if stained with the paint. When we told the receptionist of this, she said, it's OK, it will come off eventually.
The only thing maybe good to this hotel is the price was not bad ($130 for us a room) and the beach is a short 3 minutes walk.
I would not recommend this hotel to anyone.
This hotel needs to be maintained much much better as their are signs of negligence every where. No...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write this review and to share experience about your stay here at Freehand Miami. We take all of our guests feedback very seriously and use it to help improve our business and operations. We apologize for the infrastructure-related concerns that you experienced. This property was built in the 1930s, and we are in the process of upgrading and addressing many issues with the building, including the ones that you mentioned. We also apologize for your negative experience with our staff. Regarding the paint stain on your clothing, please email or call us about this so we can make sure to resolve this issue. Additionally, we would love to invite you to come back for a complimentary overnight stay. Again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.