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“BEAUTIFUL PLACE” 5 of 5 stars
Review of Fisher Island Hotel & Resort

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Fisher Island Hotel & Resort
4.5 of 5 Resort   |   1 Fisher Island Dr., Fisher Island, Miami Beach, FL 33109   |  
Hotel amenities
Ranked #61 of 206 Hotels in Miami Beach
New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2010

My husband and I were stunned by the beauty as soon as we set foot on Fisher Island. We were greeted by a gentleman who kindly escorted us, and as we drove to the hotel we were at ease enjoying the beautiful landscaping. We were greeted at the reception by Leo and Jorge they were very professional and friendly and showed us all the amenities and events that were happening that week. They informed us of "Miami Spice" and they were specialist in giving us excellent dinner recommendations through our stay. We stayed in a courtyard villa that had a private jacuzzi in the back newly renovated. It was so beautiful and charming that we did not want to leave our room. Also very nice touch of putting a make-up mirror for us girls!! since it's not very common. The beautiful beach, spa and restaurants just steps away from our courtyard villa. We did have a little problem with the wireless, but we called the frontdesk and Jessica who was computer savvy was very nice to assist us immediatly and we were able to continue working. We also loved having our own golf cart to cruise around the island and explore..and look at the peacocks LOL. It was truly an amazing experience...

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New York City, New York
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 11, 2010

Upon arriving at the island, everything was glamourous and charming. They greeting my girlfriend and I with champagne. We decided on the trip we were going to have a good time and go to the popular Sunset Bar for drinks and to meet new people. Upon arriving at the Sunset Bar the first day, I met a man who wasn't a member or resident, he was a maid of one of the residents. He eventually left the bar after two hours when someone from hospitality noticed he was not affiliated with the club. The bartenders knew he was a maid, at the bar alone..not with his employer. That was against policy..this I was told happens frequently on the island..maids, nannnies, nursing aids,etc..taking advantage mingling when they are not with their employer. The second day we went to the bar after lying out at the beach..we had a wonderful dinner..lobster and champagne..the people at the bar were all regulars or sophisticated guests and it was a festive occassion. Towards the end of the night, I had a man approach me who I noticed earlier but didn't pay him any regard. He asked me to join him and his father at the Garwood Lounge for a drink..I agreed and he told me he'd pick me up on his golf cart at my room. He picked me up and went to the Garwood and I noticed his father wasn't there. We ordered food and drinks and he began to use explicit sexually talk towards me and he made me pay for my food and drink. He told me his father was wealthy and membership wouldn't believe me if I reported him. I later found out from the bartenders at the Sunset that he had inquired if I was staying with a man on the Island. They said they told him I was here with a girlfriend which I personally thought was not proper of them to release that information. There is security on the Island but if you do have an encounter with a resident or member...it could be swept away. Honestly, I didn't feel safe here.. I felt like if you aren't connected to anyone on the Island, your game to the residents and members. Our family attorney always says it not good to go anywhere where you don't know anyone. This is true for Fisher Island..Teenagers should be with their parents at all times or should be told not to engage in activity with members or residents..things happen. It's okay for couples, the rooms are fair..but it is a private island..food is about 3-4 star..I feel too much personal information can be given out..if you like to be more private..this isn't for you. On the island, I noticed the members and residents weren't the most educated group of people I've encountered. Miami has a lot of corruption and crime amongst the wealthy..you get the picture. It's not Manhattan or Washington DC intellects..you get the picture.

  • Stayed December 2009, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FisherIsland, General Manager at Fisher Island Hotel & Resort, responded to this review, August 28, 2010
Thank you for informing us of issues that transpired with us during your stay in December of 2009. We have conducted an internal investigation regarding these matters as we consider them of the upmost importance. Please do not hesitate to contact me, if you would like to discuss this further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 9, 2010

Let me start off by saying this is my first review on Trip Advisor even though I would consider myself an extensive traveler and I have stayed at countless 5 star resorts, this is the first time I have felt the need to post a review of a property.
I'll start with the pros, because there are some..
The property and grounds are very beautiful. When you arrive at the island you feel as though you're no longer in Florida, and definitely not in Miami South Beach area. When we checked in (although we arrived by car and were waiting for an escort once we got off the ferry for at least 15 minutes or more) everyone was very pleasant and helpful. We went on a little dragged out tour of the island but it did look beautiful and we thought we had made the right decision for our romantic getaway.
On to the negative..
First checking into our room, it was nice but very old fashioned. We stayed in a one-bedroom residence with ocean view that runs on average 1400 per night (don't forget the extra $60 club charges per day as well). The TV's were medium sized old box tv's with VHS players built in. No dvd players at all. The TV in the bedroom had less channels (most came in fuzzy-i forgot what none HD looks like) than the one in the living room, which already didn't have that many channels as it is. Then we noticed the carpet under the coffee table was very dirty, in fact not small crumbs but almost actual whole sized crackers were left. In the bedroom there was a chair next to the bed with a huge stain on it.. i didn't even want to put my dirty laundry on the chair, let alone sit on it. The bathroom was nice but the toilet door wouldn't shut, good thing my significant other and I are close :). Also two of the light bulbs were out during the whole stay. The shower had one tiny soap holder (the rest of your products had to go on the shower floor) and it was broken and kept falling. The lamp shades were covered in spider webs. Overall it definitely needed some renovating and extra cleaning. We did call the front desk who seemed as though they would've moved us if they had something available but didn't.
Our first day out on the beach after getting situated and having one attendant help us set up an umbrella (we had gotten there early to get good seats) we were told a half an hour later those seats had actually been reserved (along with 7 other seats) for a potential family of 20 that comes to the beach and sits there everyday. Nonetheless we moved from our more secluded seats to a more crowded section of the beach but no one ever showed up to claim those reserved seats for the rest of the day. I had only requested some water at one point but I never received it and had to go up and get my own. Not once was I asked if I wanted any food or beverage and it wasn't until I asked for my umbrella and chairs that they helped- although they were busy setting up everyone else's reserved chairs that hadn't even shown up yet. When we were moved next to a family with small children (which was everyone there..not romantic) the kids had brought snacks which were attacked by birds. None of the attendants cleaned up the snacks that were now scattered along the beach and we spent the rest of the day shewing away birds.
The next day we decided to try the more secluded beach on the island which we were told to pick up our towels ahead of time because it was unattended. This beach was much quieter (not as many screaming kids) but definitely not as comfortable chairs and the beach was half as nice (lots of seaweed, not a combed beach, there was even a large piece of wood with nails sticking out of it that had rolled up on shore). We decided to forgo our dinner reservations in Miami Beach (ferry seemed like a hassle) and try the Garwood Lounge on the island. We made reservations and walked in and was not greeted by any host after standing there for 2 minutes. It seemed as though maybe we had gone in a side entrance so we proceeded to walk around the restaurant to see if we could find someone to help us. After walking into a private room with a family dining we felt awkward and went back to the main area and up to the bar to ask. The bartender who turned out to be the host and also a waiter escorted us to a table off to the side that wasn't even set. We asked if we could sit at this romantic table that was already set up in the corner but they said it was reserved for a couple at the bar already. We asked if they had our name down for the reservation (thinking the couple at the bar got our table) and they said yes but seemed to stick us at a table they use for walk-ins. This was not the only occasion we felt as though we were getting jipped for residents and regulars. In fact everyone seemed to know everyone except us. The whole vacation we felt like outsiders even though we were paying good money to receive a high level of service. For a five star property and leading hotel of the world we expected much better treatment. I will not go back until I have small children accompanying me and they have completely renovated..but even then I will think twice. NOT FOR COUPLES unless you want reality check on what parenting is like (parenting with 24/7 nannies that is).

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2010

My wife and i stayed in one of the Villas, great room and patio with a spa and chairs. Bathroom compared to a Four Seasons. The room was more than expected.

The restraunts on the island are fabulous, especially Garwoods, very romantic and the service, atmosphere and food where way above the expectations.

Canno say enough good things about this place, very intamate, wonderful staff, great beach. Just a fabulous weekend stay here if you want to get away from it all.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 1, 2010

When we arrived we were upgraded, which was very nice. The staff was extremely pleasant and we liked that the location is removed from the noise of South Beach, but it only a ferry away to eat dinner or enjoy nightlife. The grounds are nicely kept and the golf cart you are given is a nice touch that makes it intimate. Our room was very clean and nicely set up.

I would just say that the place needs a bit of fluffing and is a little stuck in 1995. Broken tiles in the public bathroom areas, dated looking decor and a need for new carpeting were really my biggest observations.

The room was nice, but our hot water wasn't hot and when we asked to get it fixed - people came by, looked at it, but it was never fixed.

The hotel is not prepared for cold weather. We were told that it was too cold to serve breakfast--well there are few options on the island (except the store), so that was odd to me. They also had outdoor heating lamps at the bar. When I asked to have one turned on because it was 50 degrees, I was told they were out of oil. Wouldn't you go get some since this is the coldest winter on record right now??

It would be nice to have a drink menu. They have a wine list, but no wine by the glass menu or drink menu. I know this seems so picky, but when I asked for one, they said "we don't have a drink menu, but we have a full bar". "Great I said, I would like a dessert wine with my dessert". Oh, we don't have dessert wine. Um, OK. I also should be able to know how much everything is before I order it.

I would go back if I got another deal ($299 a night) and it was going to be hot. I imagine the beach club, etc would be great. p.s. there is a $65 a day resort fee. This includes parking, beach cabana, and golf cart. They don't mention that until you ask about it. I don't know why people comment about the people who live there. We didnt' feel they treated us weird. It does cost $250,000 just to join the club + the cost of your house, so that explains all the Bentleys and cologen lips to me.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 22, 2010

This is the best hotel I've ever stayed in. Located on a private island, next to South Beach, it's very nice and calm. The ferry brings you to South Beach in a few minutes and it's running 24/7.
We had a lovely room which was newly renovated with all modern comfort (flat screen, DVD player, free WIFI...).
The beach is beautiful and the restaurants and bar are very nice. I recommend the Sunset Bar, located between the beach and the marina, a fantastic bar with great sushis and seafood. The Garwood Lounge is a great restaurant serving amazing steaks.
The tennis club has clay, grass and hard courts. The golf is only 9 holes but it's probably one of the most beautiful course I've ever played. The spa and fitness center are great too.
Go to Fisher Island, you won't regret it.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2010

My husband and I went to Fisher Island for several days in January. Overall we enjoyed ourselves quite a bit, but from the reviews I read from trip advisor, I expected much better customer service.

The services for golf, tennis, beach, and our guest room were fantastic. The quality of food and service during our dinners and early breakfasts were great too. Quality of food and service for lunches and brunches needed improvement.

It appeared to us that there might have been a high turnover of employees when we went, because a simple question like what time will the food outside would be served, one employee named John told me at 10:30AM, and upon arrival to that area at that time, no food was being served then because the weather was "too cold" according to another employee. I would think John would know this if he worked there for a while. Another question I ask another employee while I was at the beach is who is in charge of the beach area, and the employee would not know. There were a several more of these simple types of incidences that I encountered with other personnel during the days we were there.

There also were afternoons and early evenings I believe the hotel was short on staff because to reach any person at the front desk or to reach the operator of the hotel would take more effort than expected. Once I did reach someone, the person would do their best to accomodate what I needed, but just to reach someone was unexpected effort.

My comments are to make others aware that I customer service could use improvment before grading a resort with a five-star. Otherwise the stay was very pleasent.

Stayed January 2010, traveled as a couple
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Additional Information about Fisher Island Hotel & Resort

Address: 1 Fisher Island Dr., Fisher Island, Miami Beach, FL 33109
Location: United States > Florida > Miami Beach
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Miami Beach
#23 Spa Hotel in Miami Beach
#40 Luxury Hotel in Miami Beach
#46 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fisher Island Hotel & Resort 4.5*
Number of rooms: 15
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Also Known As:
Fisher Island Hotel Miami Beach
Fisher Island Hotel And Resort
Fisher Island Resort

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