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“Would never return to this hotel” 1 of 5 stars
Review of Suites of Dorchester

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Suites of Dorchester
2.5 of 5 Hotel   |   1850 Collins Avenue, Miami Beach, FL FL 33139 (City Center)   |  
Hotel amenities
Ranked #119 of 203 Hotels in Miami Beach
Newcastle upon Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Would never return to this hotel”
1 of 5 stars Reviewed July 11, 2013

Me and my partner were visiting Miami as part of a trip to celebrate his 30th birthday. This fact was listed on our initial booking by our travel agent, with a request to give us a nice room if possible. No effort was made by the hotel for this, and quite the opposite in fact. We had booked for a double room (with a double bed to share) in this hotel between the 9th and 16th June 2013. Upon arriving in the room, there were two beds. I phoned the reception and was quite abruptly told that is what they class as a double room in America- double guests and therefore two beds, which has been untrue in all other cities we had visited- this would have been listed as a twin room. I said I had paid for a larger bed for us to share and would like to be moved, and she said there were no rooms with double beds available, but if I wanted to upgrade I could do so for $350 extra for the week! We refused, and stayed in the drab room we were given, hoping to make the best of what we had got. The rooms were basic and in need of some tlc. The beds creaked as soon as you even put a bag on top of them. Very noisy air con.

Avoid any dealings with a girl called Fanny on the reception desk. She is rude, patronising and unhelpful. All other staff we dealt with were nice.

We spent most of our days at their sister hotel, the Marseilles across the road, and I would advise others to do so if you have already booked up this hotel. The pool is cleaner, the staff are friendlier and the overall atmosphere is much nicer. You get free towels and loungers there too without being questioned.

Also upon check in at the Dorchester, we were given a card that stated that with our booking we would get 2 free sun loungers and an umbrella on the beach. After asking at the desk about this, they told us we would have to pay $10 per person per day for this privilage of 'free' sunloungers. Breakfast at the hotel is very pricy too, and didn't look or smell very nice. I would avoid.

Only plus point to the hotel is its location, but there are plenty other to choose from in that area. Reading other reviews it seems you need to pay for an expensive suite to get better treatment at this hotel, which is ridiculous, if you had that money to spend I would advise you to go to a different hotel. Another couple who checked in at the same time as us, left and paid for a room in a different hotel for the week. If we had had that money spare, we would have done the same.

Room Tip: go to a different hotel
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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106 reviews from our community

Traveler rating
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dordrecht, The Netherlands
Top Contributor
247 reviews 247 reviews
47 hotel reviews
Reviews in 106 cities Reviews in 106 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 24, 2013

At the end of a great roadtrip from New York etc.we had booked the Hotel for three nights for our party of three.The hotelroom was not too big and we could switch to a suite for only 100 usd.
The staff and household were very friendly .Swimming pool was OK only fitness room was in poor condition.Overall needs hotel some renovation.Location is perfect,near beach and oceandrive and only three blocks away from Lincoln road, the place to eat,shop and walk in Miami Beach.

Room Tip: Ask for gardenside rooms because those are quieter then streetside.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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EKHGM, Manager at Suites of Dorchester, responded to this review, June 29, 2013
Dear Valued Guest:

Thanks for taking the time to comment on your stay
with us.

We are very happy that you find our staff to be friendly, and
that we are in a "perfect location" near Ocean Drive
and Lincoln Rd.,

We take notes about comments regarding our Fitness
Room and deginitely will make it even much better.

Thanks again, and hope to see you again during your
next visit to Miami Beach/ South Beach.

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 20, 2013

We traveled with our 10 month old son and were overall quite pleased with this hotel.

Positives:
- Spacious suites, mostly updated
- Friendly staff
- Big, clean pool
- Clean property
- The suites are all accessible from outside only, and give onto a nice courtyard and each have a small balcony
- Great location, less than a 5 minute walk to the beach, but in a quieter part of SB, which was nice since we traveled with a baby

Negatives:
- Bathrooms could use an update; it would be nice to have floating floors in the bedroom and hallway instead of carpet
- The sink in the kitchen is ridiculously small (dinner plate wouldn't fit), it was very difficult to do dishes without creating a gigantic mess

But there was one MAJOR negative...
On our 3rd day, a group of about 25 people arrived (aged 25-45). They were very nice and friendly when we saw them at the pool and crossed them around the property. However, when night fell, they partied, LOUD. I realize we were in Miami, but this was on hotel grounds and well into the night (past midnight, and even until 3 or 4 am). We did not say anything on the 1st night, since we figured it was a one time thing and that the hotel would say something to them. Unfortunately, on the second night, same story. My husband politely asked them around midnight to keep it down, which they did for maybe 30 mins, but the the noise started again. We barely got any sleep, and they ended up waking the baby (and I have a very heavy sleeper, who never wakes at night). They were so loud, I could clearly hear the dialogue on their TV through the bedroom walls (at 3 am)! In the morning, I went to complain at reception. The staff were very nice, apologized and told me that if it happened again, to call them from our room. 3rd night - SAME story. My husband called around 10:30 and was told security would go speak to them. By 11, no change, so I called and was told the same. At 11:20, still no change. By this point, we had really had enough of all of this, so my husband went to reception in person and created a bit of a scene. Unfortunate that it had to get to this point, but we finally got some peace and quiet! The manager came to apologize in person and so did one of the party-ers. However, we were quite disappointment that it took that long for something to happen. I don't understand why the hotel didn't say anything to them by the 2nd night, and certainly why it took 3 calls and getting angry for them to actually do anything at all. We were honestly more upset at the hotel's handling of the situation, than the situation itself. We were expecting something more than just an apology, maybe a waiving of the resort fees or something similar, but nada. It didn't ruin our trip, but certainly put a bit of a dent in it.

Room Tip: If staying in a suite, ask for a ground floor room if traveling with small children, no elevators. R...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Suites of Dorchester, responded to this review, June 29, 2013
Dear Valued Guest:

I personally would like to thank you very much for
your detailed analysis of you stay.

We are very pleased that your overall observation
of our property is great. As you mentioned, our spacious
updated suites, big clean pool, clean property, great
and quiet location, are what set us apart from many
other Hotels in Miami Beach.

On the other hand, we are very sorry that the group who
were here, during your stay, were on the louder side, and
as you rightly noted, when the matter was brought to
our attention, we immediately took action; nevertheless,
once again, please accept our apology.

We do hope to see you again during you next visit to
Miami Beach/ South Beach: thanks for choosing us.

Yours,
E. Hewitt
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 3, 2013

Stayed in a King Suite for 3 nights. The bed was comfy and the large suite (bigger than my first apartment!) was clean, nicely done, and had everything we needed. Service was attentive and friendly. Our flight landed past midnight and checked in late with no problem. We came in drenched from a bout of rain, and the man who checked us in immediately gave us some towels and offered us an umbrella. We also had a problem with our bathroom the next day, and staff came to fix it immediately. We had a first floor suite and got some late-night noise from people on the main walkway, but was not a major problem. We noticed the wifi connectivity was very weak, maybe because the suites are located in a separate building. Overall, the location can’t be beat, and the amenities were satisfactory. We’d stay here again!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Suites of Dorchester, responded to this review, June 5, 2013
Dear Valued Guest:

I would like to take this time to thank you for
for you feedback. I am the person who gave
you the the towels to dry you off upon your arrival
in the rain. It was more than a pleasure doing
this act of kindness because here at the Dorchester,
our guest are super special to us and our entire
staff are always ready and willing to go above and
beyond to ensure that our guest feel at home and
have a great stay. We are also pleased that you
enjoyed your overall stay. We hope to see you again.

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stockholm, sweden
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 11, 2013

Stayed 3 nights at Dorchester Hotel&Suites 21-24Feb2013. We were a big party of 4 families (altogether 19people in 8 suites).
Originally we were booked in the standard hotel rooms but the hotel was very kind and upgraded us to suites. The suites were quite big, bedroom, livingroom and a kitchen. The location of the hotel is excellent, only one block away from the beach and within walking distance of a lot of shopping, restaurants, Ocean Drive etc. The hotel has a pool and also a bar (for drinks in the evening and breakfast in the morning), had the buffet breakfast 2 out of 3 mornings and it was OK for the price we paid.
All in all I found the hotel value for money (no luxury but South Miami Beach is expensive).

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2013

Front door man helpful when we first arrived, front desk staff friendly, room was clean and large -had a king suite with separate kitchen and balcony overlooking large water feature, comfortable bed but the best part is location-parked our car once and walked everywhere. Great place!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2013

We enjoyed our 3 nights stay at Dorchester Suites.
Rooms were big, the staff was excellent, friendly and extremely kind and helpful.
Suite had a kitchen with all the necessary kitchen wear.
The location is fabulous and access to the beach is across the street.
In 10$ resort fee you will get complimentary chairs, towels & umbrellas through their agreement with the Marseilles across the street.
Also wifi charges was included in the resort fee. Pool water was warm and clean.
The floating bed was very beautiful and relaxing. They offer 1$ drink every day during happy hour 7PM-8PM.
Hotel valet parking charges were 28$ for a day. There is a parking garage on 16th st just 2 blocks awaw that offer secured and gated parking in 16$ for 24 hours.
Lots of restuarants nearby which opens till late. You can also catch Airport flyer bus just across the street.
Ocean drive was also 2 blocks away.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites of Dorchester

Address: 1850 Collins Avenue, Miami Beach, FL FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #119 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Suites of Dorchester 2.5*
Number of rooms: 34
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Also Known As:
Suites Of Dorchester Hotel Miami Beach
Hotel Of Dorchester

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