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“Didn't even make it. They dropped the ball!” 1 of 5 stars
Review of Suites of Dorchester

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Suites of Dorchester
2.5 of 5 Hotel   |   1850 Collins Avenue, Miami Beach, FL FL 33139 (City Center)   |  
Hotel amenities
Ranked #119 of 203 Hotels in Miami Beach
Los Angeles, California
1 review
4 helpful votes 4 helpful votes
“Didn't even make it. They dropped the ball!”
1 of 5 stars Reviewed February 2, 2012

When you have to cancel your reservation 2 months in advance because a Hotel droops the ball; NO BUENO!
Made a reservation for 3 nights in March. I was quoted a total price and gave my credit card.
Called back a few day laters because I had not received an e-mail confirmation and upon my inquiry, I was told thet the quoted prices were incorrect and the they couldn't honor them.
Unfortunately, I had already made plans with my friends, bought my flight and taken money from all my friends and deposited into my credit card account.
They pretended to feel bad for the mistake and said that the manager Juan Velara would call me back to see what could be done. Guess what? Yup, I never received a call back.
Called again. They said Juan Velara would call again. Guess what again? Yup he never called back. I finally called reservations and canceled my reservations (funny how they were still active) then I asked for an e-mail confirmation and they had my wrong e-mail address! At this point i figured if they had dropped the ball 2 months before, I wasn't comfortable in seeing what they had in store for me! I am in the Hotel industry and customer service is always the number one priority, regardless if it's the Hotel's fault or not. Don't you forget that Mr. Juan Velara.

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    15
    53
    26
    4
    8
See reviews for
36
30
2
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 30, 2012

Priceline rated this hotel 2.5 star. Far from it. Bed had hair an bathroom was dirty. Bell boy refused to give me my car keys unless i gave him a $5 tip for doing nothing. Bottom line - dirty place and bad service.

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 24, 2012

Situated on the edge of the Art Deco area the Dorchester is within easy walking distance of Ocean Drive and the beach as well as nearby Lincoln Rd with its pedestrian district of shops and pavement restaurants. We stayed in one of the suites which are situated at the back of the hotel so relatively quiet. The apartment was very spacious with a small outside sitting area.
In the front of the hotel set back from Collins Ave is a pleasant courtyard area for relaxing/drinks /breakfast, with a reasonable sized swimming pool nearby. There is a Happy Hour everyday when a limited range of free drinks are available. The hotel also provides an umbrella and 2 chairs on the beach. Parking is expensive but that is true of the area generally.
The breakfast was average and the service poor mainly because one girl was expected to do virtually everything except the cooking! ( it was too much for one person.)
Overall we enjoyed our stay here and the location was good
.
BUT on checking out we signed and setled our bill in full, only for the hotel to take a further unauthorised charge from my credit card the next day after we had left!! I have emailed the hotel several times requesting details of this charge, but have failed to receive a response.
So Beware!!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Montreal, Canada
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2012

Having stayed at variious Miami Beach hotels (Sagamore and Alexander All Suites) I can safely say this is the best deal on Collins avenue. Clean spacious one-bedroom suites await travellers at a reasonable cost. With umbrellas and chairs included in our stay, I would have to say this is the best kept secret on the strip. Yes the drinks are overpriced but they do offer drinks for 1$ during happy hour....so get your good wine at Publix! It would have been nice a heated pool, but we weren't in Miami for that!

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 2, 2012

Very good location and comfortable rooms but everything was extra - parking, breakfast, etc. The staff were able but not necessarily amiable. The location however was very good and we had a pleasant stay.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CRAMME
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 17, 2011

This October we stayed for 6 nights at Suites of Dorchester, having the 18th birthday of our daughter at Miami Beach! It was the first time we had chosen this hotel. We came down from NYC and continued our trip at the Keys, the Gulf of Mexico and Orlando.
We've read carefully all the (often negative) critics of this location, but we got a very good deal concerning the price back home in a travel agency. In overall, everything was satisfying us, we had no complaints.

Location:
Dorchester Hotel & Suites of Dorchester are located at Collins Ave. between 18th & 19th Street, so you are on the beach in only 5 minutes. Shops and restaurants at Lincoln Road Mall or famous Ocean Drive are only a few blocks away (15 minutes walk). This is a perfect location in my opinion.

Rooms:
We had a suite with a large living room (with a queensized sofabed), a bedroom (w 2 queens), small bathroom, fully equipped kitchen and dining area. A lot of space for the 4 of us! It was even larger as we expected it in advance, it's more like an apartment. The suite was well maintained, had 2 flat TVs, charming decors, good toiletries and everything was very clean. Housekeeping was very good. Fridge/freezer in the kitchen seems to have a problem with cooling the food/drinks. The suites are situated in separate buildings in the rear of the whole object, so there was no disturbing noise to be heard during the nights either of Collins Ave or the bar area/backyard of the hotel.

Dining:
We had a breakfast in the hotel the first morning after our arrival. They have 4 to 6 items on the menu, and we had chosen the Start your day right breakfast. It was okay for us and the prices are moderate (when you come down from NYC it seems to be cheap). The next days, we had a quick breakfast in our suite, just to earn some bucks for the shopping activities ;-)).

Service:
The staff at the desk, the concierge and the other employees are all very kind and extremely helpful (e.g. special wishes concerning the 18th birthday of our daughter; some little issues with broken lights or the hairdryer). Wireless internet was possible throughout the location at no extra cost and the wifi had a good connection in our suite. We couls even print out our driving directions and some coupons in the lobby, where they have an internet corner w printer. And finally, we weren't charged with a resort fee. Nice bar and a large pool for a SoBe hotel.

Overall we would definitely recommend this place and personally would stay at Suites of Dorchester again when coming back to Miami Beach.

Room Tip: Suites are larger than rooms and have a great value.
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leipzig
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed November 7, 2011 via mobile

cannot fault the stay apart from the wait for breakfast even though the place was empty and the quality of what was served

  • Stayed October 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites of Dorchester

Address: 1850 Collins Avenue, Miami Beach, FL FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #119 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Suites of Dorchester 2.5*
Number of rooms: 34
Reservation Options:
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Also Known As:
Suites Of Dorchester Hotel Miami Beach
Hotel Of Dorchester

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