This place is a tourist trap from the minute you arrive. When we pulled up we were advised that there was only valet parking @ $27.00 per night...and by valet, I mean give your vehicle to teh the attendant and hope it actually gets parked and returned(in one piece). No outside help retrieveing bags only to give the parking receipt and leave.
The hotel is tied and in need of a serious overhaul. No it's not art deco, or cute, it's a dump with a capital D. Ai paid $175.00 a night. Stayed one night, thankfully! Rooms are small and not well cleaned or care for. The mattresses look to be 5-7 years old, broken in and squishy? The set up of the room does not flow. The bathroom is small and outdated. Well...everything is outdated. Oh..and you have to walk steps u( no elevator that i saw or was advised of). When we checked in there wa no one at the desk for a good 15 minutes(only one person working the entire front area, which is in the Ocean 7 restaurant (sucks and expensive..see my review). When we checked out I was told that since I prepaid that i could just leave ..that I didn't need to go to the desk to do so. When I called for my folio the next day i discovered that they had charged me for a "broken plug" on a lamp. The funny part neither of the two lamps in the room worked. Sad attempt by the hotel to pad the bill. This place should be avoided at all costs. The only redeeming quality is the location and a few staff members who cleared up the bill mess. Matt was gracious in waiving the charge and returned my phone call albeit 5 days after i initially called. Wanda should be commended, for she is the best and brightest thing going for this property. She called me, called me back, forwarded messages and called me back even on her day off to find a solution to my problem. P.S. Don't be fooled by the english speaking operator on the telephone prompts It's not good! Oh and i found a dirty sock and a used razor on the floor when we checked in. Dump...
No tips can help this property..raze it?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.