After six nights at the Mutiny, we left with fond but mixed feelings. Here is how it fared in our "most important in a hotel" checklist:
Sleep: all rooms are suites, and the bedroom, though small, was adequate and totally darkened by the blinds. Bed not large and a bit soft for my liking. Slept fairly well.
Wifi: fairly good connectivity, free of charge. Our of order for a few hours.
Bath: our suite (deluxe) had a shower over jacuzzi bath. Drawback: not enough hot water to fill it. Solution: fill about a third with hottest water, wait 15 minutes and fill it up. However, guests shouldn't have to seek solutions for hot water shortages, should they?
Breakfast: this is one reason for our 3-star decision. Espresso machine was reported broken all week long. 'American' coffee just about drinkable, omelets, granola etc. nothing to write home about, and steeply priced for the quality. Service a bit confused. Far better options available in neighboring restaurants, but being on a work trip we had no time for leisurely brunches.
Amenities: a nice small pool and pool area. Gym and sauna, alas, closed for renovations for quite a while yet. Isn't it time hotels mentioned such closures on their websites, and/or offered some compensation? Not here. Three stars, then.
Service: generally friendly.
Location: lovely setting across from the Coconut Grove beach, close to the CocoWalk area, numerous restaurants. Try Lulu and Bombay Darbar.
General "feel" - rather nice. Wish I could give it four stars.
Ask for a balcony with some or full sea view .
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay at The Mutiny Hotel while visiting the Miami area.
We appreciate your kind words and are delighted to hear that you had a memorable experience and were able to enjoy our hotel amenities.
I am saddened to read that you had difficulty filling the jacuzzi tub with hot water. I have addressed this with our maintenance team so that no other guest will have the same experience.
I am happy to read that you had a comfy and restful nights sleep and that the WIFI was strong and fast.
During your visit we were renovating our 24hr gym, prior to construction we had contracted with the neighboring fitness facility for 24hr access to their facilities. Passes were available at the Front Desk as denoted by our signage. Our Gym is now complete and available 24 hours a day. We look forward to your return so you may use all of the new equipment.
I am saddened to hear of your experience in the restaurant. It is unacceptable that you were not able to experience the Cuban Coffee that they make so well. The Machine has been fixed and I invite you to return and try it out. I have personally shared your comments with our restaurant team to address your concerns.
I am happy that you experienced great service by all of our staff. We take great pride in making each guest feel at home and like family while staying with us.
Please do not hesitate to contact us if we can be of any further assistance and we look forward to your return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.