We just returned from our fifth trip to Coconut Grove/Miami, and our first time staying at the Mutiny. It was everything we hoped for and more! In the past, we've stayed for more than a week and so rented a small apartment, but this visit was just a few days so we opted for the hotel experience. While the Mutiny was a little more than what we would usually spend, it was so worth it in so very many ways.
First of all, service when booking was superb. Melody at the front desk explained all of the options to me as well as the various prices, and was tremendously helpful when I mentioned that this was our first visit to Miami in some time so we were hoping for a room with a lovely view. She recommended calling the morning we were to check in, when they assign the rooms, and she also put a note on our reservation so they would take my request into consideration.
When we arrived, the valet took our car quickly along with our name, and reported on his headset that we were checking in. This meant that the front desk was prepared for us as soon as we walked in the door, which was terrific. The check-in process was very quick as we had prepaid one night, and within minutes we were in our room. It was beautiful! The floors were all tile, which made the room feel cool and airy. When I had made the reservation, Melody had asked which temperature we would like the room to be upon arrival, and it was perfect. She had also asked which type of pillow we preferred, which I thought was a nice touch. We had a deluxe one bedroom, with a very comfortable king-size bed and a balcony. The view was great! Although technically a partial view (all the full views are from the two-bedroom suites in the front of the building), we could see the marina and a good deal of the bay, and even the Biltmore hotel in Coral Gables if we leaned out and looked in the other direction!
Everyone at the hotel was so friendly. Our housekeeper, Mayra, was delightful and arranged our daughter's stuffed animals in a different way every day. The last day, she left her a box of pear juice, which was very thoughtful. The front desk staff were helpful whenever we called with any question. Humberto in particular was very kind when I was on a quest for coffee filters. The full kitchen was outfitted with pots, knives, and a cutting board - we could have made a full meal if I had been inclined to cook. :) The valet parking was very efficient and reasonably priced - it made us feel a bit like royalty, too, and had it rained during our visit it would have been even more convenient.
Our last night, we ordered room service from Atchana's Kitchen, which was very tasty. The food arrived quickly and hot, the gentleman who delivered it set everything up at our dining table, and when we were finished they picked up the dishes quickly as well.
The location is perfect - a five minute (if that) walk to everything Coconut Grove has to offer, directly across the street from Peacock Park and the water. The pool area is beautiful and serene. If my husband and I had not had our daughter with us, we definitely would have had a drink one night by the pool, with the fairy lights lit and the waterfall running! As it was, we enjoyed a glass of wine on our balcony with our lovely view, and counted ourselves very, very fortunate to be staying at the Mutiny. We hope to stay there again next year!
Ask for a room on a higher floor. "Partial" bay view rooms still have a wonderful view, an...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 23, 2013
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We would like to thank you for submitting such a splendid review of The Mutiny Hotel. From beginning to end it appears we met and exceeded your expectation. We would like to point out that when we receive reviews that highlight individual employees we make sure it is known to the whole staff that their actions can make a guests vacation extraordinary. In the case of this review, we are content that several employees took part in making your stay memorable. Meeting and exceeding expectation is one of the goals of our staff and management team. We would like to thank you for taking the time to provide a detailed account of your stay on this forum. I hope to see you in the future again as a guest of our hotel. It seems like there is a great possibility the next time your trip will be a more of a romantic getaway.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.