I posted this on The Mutiny's Facebook wall and wanted to share it with you. We were VERY disappointed in our stay and were treated differently because we booked with Priceline:
We were so excited to stay at The Mutiny (I posted a few months ago about the excitement). Especially after reading everyone's fantastic comments about it. What I didn't realize though is that you have a special room or rooms for Priceline.com customers and we aren't afforded the same accommodations as your "regular paying" guests. After being let into a room early (something we did appreciate), we found medium long black hair all over the room (literally - in the bathroom, on the "couch", and on the bed) as well as shattered glass in the bathroom, bedroom and living room. The couch fell apart when you sat on it, with the cushions coming/sliding out whenever you sat on it. And the bed was nearly impossible to get out (it was a worn, yellow leather one - NOT the one you show in your pictures). The a/c unit was so loud, it was impossible to sleep. The toilet ran, and loudly. We asked for laundry detergent after being told by the bellman that it was free and never got it. We asked about calling a taxi early the next morning and told him it would be at 5:30a and was told by the front desk to call down ten minutes before and a cab would be there - if some drunk guests hadn't been doing the walk of shame at 5:45a, we might still be waiting. It is sad and disappointing to me that we were treated this way, especially because we are Priceline customers. The nightstands we blocking the closet, so we could not use it. Different class of service for people who save I suppose. Other rooms we peered into (guests had the doors open) looked much more upscale (even the one right next door). I know the adage of getting what you pay for, but we paid a significant amount of money for a nice hotel room (only about $50 cheaper than the normal rate per night).
do not book on priceline!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jenn Novesky,
Report response as inappropriate
I was extremely disappointed to learn of your experiences while you were a guest of our hotel. First, I would like to extend my sincere apologies for the nature of what you described. This is unacceptable and certainly not how we earned our reputation for consistently delivering outstanding service and accommodations. Rest assured that the method in which a guest books the reservation has no bearing on the type of room or service they receive. It should be excellent regardless! This was an isolated incident and I have personally addressed these shortcoming with the appropriate staff members so that we can avoid a future re-occurrence of this nature.
On behalf of our entire team I would like to apologize again and in an effort to regain your trust in The Mutiny Hotel I would welcome the opportunity to personally handle your reservations if you plan to return to Coconut Grove in the future. -Greg Allowe, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.