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“The Best Communication and Experience!” 5 of 5 stars
Review of The Mutiny Hotel

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The Mutiny Hotel
4.0 of 5 Hotel   |   2951 South Bayshore Drive, Miami, FL 33133 (Coconut Grove)   |  
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Fun in the Sun
Ranked #16 of 129 hotels in Miami
San Francisco, California
1 review
3 helpful votes 3 helpful votes
“The Best Communication and Experience!”
5 of 5 stars Reviewed December 18, 2012

We have had the best experience prior to preparing our event with the Mutiny. The Staff from the General Manager to the reveravtion agent has made working with the most incredible experience. We look forward to working and attending many future visits at the Mutiny Hotel!

Stayed December 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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466 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Gaithersburg, Maryland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 10, 2012

I posted this on The Mutiny's Facebook wall and wanted to share it with you. We were VERY disappointed in our stay and were treated differently because we booked with Priceline:

We were so excited to stay at The Mutiny (I posted a few months ago about the excitement). Especially after reading everyone's fantastic comments about it. What I didn't realize though is that you have a special room or rooms for Priceline.com customers and we aren't afforded the same accommodations as your "regular paying" guests. After being let into a room early (something we did appreciate), we found medium long black hair all over the room (literally - in the bathroom, on the "couch", and on the bed) as well as shattered glass in the bathroom, bedroom and living room. The couch fell apart when you sat on it, with the cushions coming/sliding out whenever you sat on it. And the bed was nearly impossible to get out (it was a worn, yellow leather one - NOT the one you show in your pictures). The a/c unit was so loud, it was impossible to sleep. The toilet ran, and loudly. We asked for laundry detergent after being told by the bellman that it was free and never got it. We asked about calling a taxi early the next morning and told him it would be at 5:30a and was told by the front desk to call down ten minutes before and a cab would be there - if some drunk guests hadn't been doing the walk of shame at 5:45a, we might still be waiting. It is sad and disappointing to me that we were treated this way, especially because we are Priceline customers. The nightstands we blocking the closet, so we could not use it. Different class of service for people who save I suppose. Other rooms we peered into (guests had the doors open) looked much more upscale (even the one right next door). I know the adage of getting what you pay for, but we paid a significant amount of money for a nice hotel room (only about $50 cheaper than the normal rate per night).

Room Tip: do not book on priceline!
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Front Office Manager at The Mutiny Hotel, responded to this review, December 13, 2012
Dear Jenn Novesky,
I was extremely disappointed to learn of your experiences while you were a guest of our hotel. First, I would like to extend my sincere apologies for the nature of what you described. This is unacceptable and certainly not how we earned our reputation for consistently delivering outstanding service and accommodations. Rest assured that the method in which a guest books the reservation has no bearing on the type of room or service they receive. It should be excellent regardless! This was an isolated incident and I have personally addressed these shortcoming with the appropriate staff members so that we can avoid a future re-occurrence of this nature.
On behalf of our entire team I would like to apologize again and in an effort to regain your trust in The Mutiny Hotel I would welcome the opportunity to personally handle your reservations if you plan to return to Coconut Grove in the future. -Greg Allowe, General Manager
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San Diego, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 10, 2012

My stay in Miami is always great though when I visit Miami in September, I had to accompany a few friends as well. So, we decided to find a hotel with larger bedroom suites. We searched for a few hotels in Miami but we couldn’t find one within our budget. One of our friends suggested the Mutiny hotel because of its affordability, larger bedroom suites and greater view. So, we thought that why don’t give it a go. The rooms were good and larger enough for all of us. We got a suite on the 5th floor and it had a better outside view as well. There were a few fast-food places and restaurants nearer to the hotel that were included in our considerations. The kitchen facilities were also included in the suite though we never bothered using kitchen as the nearby restaurants were a better choice for us. Our stay at this hotel was surely a good one.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Front Office Manager at The Mutiny Hotel, responded to this review, December 13, 2012
Dear JONATHANC,

From your comments I can see that your friends pointed you in the right direction! We often receive comments of people that give us a try for the first time and they are truly amazed at the size of our suites and the proximity to great eateries and shops in Coconut Grove. In your case, being with a large family, it was advantageous for you to walk to all the nearby restaurants, for others, our full size kitchens are a convenient way to prepare a meal; nothing beats dining with family on our balconies while enjoying beautiful views of the bay and Coconut Grove! It was a pleasure having you here with us for the first time, and it is now clear that there will be many more.

Sincerely,
Juan-Manuel Valera III
Front Office Manager
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Montreal
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 9, 2012

When I check in there was one front desk attendant and he was on the phone for close to 10 minutes booking a reservation, including taking credit card number, address etc.

It is obvious this hotel is one where rooms are owned by individuals who put them in a rental pool.

Mine was in dire needs of an upgrade and a of a fresh coat of paint. It featured a cheap floating floor you buy for $2.00 a square foor at Home Depot.

There was mold traces near the bathtub and the shower door was missing a handle.

At breakfast there was only one waiter and while he was very nice he was overwhelmed as the place was full. Food was good.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Front Office Manager at The Mutiny Hotel, responded to this review, December 13, 2012
Dear VBRIE,

Thank you for taking the time to write about your experience. As I read through these lines, I see many opportunities where we could have handled this in the way we are known to, and are recognized by. I would first like to extend my deepest apologies for the time you waited to check in. The moment you arrived, our front office agent should have placed the caller on hold and proceeded to assist you. Making you wait to check in is in no way our intention, nor is it our standard.
As to the accommodations you received, our reviews showcase the wow factor many of our guests experiencing when they stay with us, we are deeply sorry we were not able to have this effect with your particular stay.
As the Front Office Manager and person in charge of your experience I would like to make this up to you and show you the true service culture of our Mutiny team. Please feel free to contact me at the hotel at 305-441-2100 ext. 2012 to personally handle your reservations and to customize a true Coconut Grove experience for you.

Respectfully,
Juan-Manuel Valera III
Front Office Manager
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2012 via mobile

We stayed there for 3 days to see Miami ! Coconut Grove is just around the corner incl Hopp on Hopp off bus stop ! Reasonable rates & great service ! Rooms are clean and well equipped ! Taxi to downtown app 17 $ or via Metro !

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Front Office Manager at The Mutiny Hotel, responded to this review, December 13, 2012
Dear MIELE965,
As your title reads, "Perfect" is how we feel when he have this effect on our guests. Our prime location is unbeatable, but our staff and their willingness to make your stay memorable, is the true driving force behind our efforts. Please visit us again soon.

Sincerely,
Juan-Manuel Valera III
Front Office Manager
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Livonia, MI
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2012

This is a great hotel for the price and location. We stayed in a one bedroom suite on the 6th floor. Overall, the room was great. I was surprised that it came with a full kitchen including a dishwasher. The room looked newly decorated but could use a little update in the bathroom. The staff was great and very helpful. The onsite Thai restaurant was amazing. When you ask for hot, you get hot! The pool area was great because it included outdoor seating for the restaurant. If you get hungry you can slide up to a table and order whatever you wanted. They also did a great job with the landscaping to add a sense of seclusion to the pool area.

Overall, Coconut Grove is a great place to relax for a few days. They have some great restaurants near the hotel so we didn't need a car for the entire trip. We used the new Orange Line train from MIA and walked everywhere else. One word of caution if using the train. There are 2 stops for Coconut Grove (Coconut Grove and Douglas Road). DO NOT use the Douglas Road station. You will have to cross through a VERY rough neighborhood to get to the Grove. My fiance was heckled non stop by people on the street, there were drug dealers on the corners and prostitution in broad daylight (11am). After asking some local people and a very helpful police officer we were warned to never go through that area again and that we were lucky we made it without any issue. The Coconut Grove station was the opposite in a beautiful safe area with only a 1 mile walk or short bus ride to the main Grove area.

Room Tip: Ask for a room on the higher levels facing the bay.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvalera, Front Office Manager at The Mutiny Hotel, responded to this review, December 13, 2012
Dear TAN00KI,

As I read your comments I can see that you were immersed in your Mutiny experience, thus you were able to enjoy our pristine, secluded pool and our great fare at Atchana's East West Kitchen. And yes, spicy is a sacred word at Atchana's, I am a fan myself.
I will also tell you that you are not the first guest to be amazed at the size of our suites. In Coconut Grove, our beautifully decorated and fully furnished suites, along with our proximity to the main attractions in the area, truly sets us apart.
Thank you for kind words and we hope to have you soon with us.
Sincerely,
Juan-Manuel Valera III
Front Office Manager
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North Palm Beach, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2012

We worked with The Mutiny Hotel to organize a university reunion for classmates from the Class of 1950 over a three night stay. The accommodation was excellent and above all the courteous and kind attention we received was second to none. The intimate environment and the beautiful surrounding made it so special. A pool-side welcome reception and farewell breakfast was arranged at Atchana's, the in-house restaurant. The hors d'oeuvres were outstanding and Atchana herself took so much trouble to make sure that we were comfortable and went beyond what we expected in terms of the special personal service she and her staff gave us. This group of seniors found the hotel to have all the facilities for their comfort and convenience. The location was perfect for all our visits in the Miami area. We would return with great pleasure.

Room Tip: The hotel is a hybrid of hotel accommodation and a kind of time share situation. Therefore not all...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mutiny Hotel

Address: 2951 South Bayshore Drive, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Miami
#15 Business Hotel in Miami
#16 Romantic Hotel in Miami
#36 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mutiny Hotel 4*
Official Description (provided by the hotel):
Few destinations can boast such a distinctive and colorful character as Coconut Grove. In the heart of this tropical paradise sits The Mutiny Hotel, a luxurious all-suite property neighboring the pristine waters of Biscayne Bay. A bright swatch of coral set against the intensely blue South Florida sky, the Mutiny's 12-story tower epitomizes the South Florida style; vibrant colors compliment chic accommodations elegantly decorated in a modern-lavish motif. Long a playground for the elite, The Grove - as it is known by locals - is also a second home to many celebrities, artists, and jetsetters. Its entertainment and shopping district reflects the quirky-yet-sophisticated nature of its residents, and visitors can find everything from haute couture to haughty kitsch in the many shops at CocoWalk, steps from The Mutiny's front door. After all, where else can you see stars in broad daylight, dance through an island festival, and enjoy dinner at a funky cafe? Only at The Mutiny. ... more   less 
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Also Known As:
Mutiny Hotel Coconut Grove

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