I posted this on The Mutiny's Facebook wall and wanted to share it with you. We were VERY disappointed in our stay and were treated differently because we booked with Priceline:
We were so excited to stay at The Mutiny (I posted a few months ago about the excitement). Especially after reading everyone's fantastic comments about it. What I didn't realize though is that you have a special room or rooms for Priceline.com customers and we aren't afforded the same accommodations as your "regular paying" guests. After being let into a room early (something we did appreciate), we found medium long black hair all over the room (literally - in the bathroom, on the "couch", and on the bed) as well as shattered glass in the bathroom, bedroom and living room. The couch fell apart when you sat on it, with the cushions coming/sliding out whenever you sat on it. And the bed was nearly impossible to get out (it was a worn, yellow leather one - NOT the one you show in your pictures). The a/c unit was so loud, it was impossible to sleep. The toilet ran, and loudly. We asked for laundry detergent after being told by the bellman that it was free and never got it. We asked about calling a taxi early the next morning and told him it would be at 5:30a and was told by the front desk to call down ten minutes before and a cab would be there - if some drunk guests hadn't been doing the walk of shame at 5:45a, we might still be waiting. It is sad and disappointing to me that we were treated this way, especially because we are Priceline customers. The nightstands we blocking the closet, so we could not use it. Different class of service for people who save I suppose. Other rooms we peered into (guests had the doors open) looked much more upscale (even the one right next door). I know the adage of getting what you pay for, but we paid a significant amount of money for a nice hotel room (only about $50 cheaper than the normal rate per night).
- Official Description (provided by the hotel):
- Few destinations can boast such a distinctive and colorful character as Coconut Grove. In the heart of this tropical paradise sits The Mutiny Hotel, a luxurious all-suite property neighboring the pristine waters of Biscayne Bay. A bright swatch of coral set against the intensely blue South Florida sky, the Mutiny's 12-story tower epitomizes the South Florida style; vibrant colors compliment chic accommodations elegantly decorated in a modern-lavish motif. Long a playground for the elite, The Grove - as it is known by locals - is also a second home to many celebrities, artists, and jetsetters. Its entertainment and shopping district reflects the quirky-yet-sophisticated nature of its residents, and visitors can find everything from haute couture to haughty kitsch in the many shops at CocoWalk, steps from The Mutiny's front door. After all, where else can you see stars in broad daylight, dance through an island festival, and enjoy dinner at a funky cafe? Only at The Mutiny. ... more less
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- Also Known As:
- Mutiny Hotel Coconut Grove