As a Platinum member I've frequented many TP properties across NA, as well as other Marriott brands internationally. So the following observations are made both relative to OTHER TPs, and a little over a month of staying at this property.
First, the general clientele that stays here doesn't appear to be business management types. They seem to be largely tourists, visiting families or perhaps business, airline, etc people in for extending training courses for example. So, don't expect any Courtyard type business orientation from management, staff, or your fellow guests. At best they don't seem to "get" the business traveler, or more likely they could care less, since they keep all the rooms filled with the profile I mentioned above. (Note the canned template language the Manager uses to respond to each TripAdvisor review).
I don't think the property is quite as dreadful for a TP as some of the melodramatic reviews, but I would agree it tends to be a little poorly maintained, and over-priced for the product/service you actually get (but that seems to be the de facto "fleece the tourist" merchant orientation in Miami).
Several things they could dramatically improve if they cared to:
- Consistent room cleaning is spotty. One day its excellent, the next it appears someone extremely untrained spent maybe 10 min doing the linen and bath.
- Offer less cheap and fattening carbohydrates and sweets for the breakfast charge they build into the room cost. Most of the TP breakfast offering resemble this, but it's still incredibly unhealthy, and Marriott management owns some of this responsibility. Whatever corporate Marriott "chefs" designed the menu looked for the cheapest crap they could find in the American diet. Looks like something an over weight American teenager would inhale (which many are guests btw).
- Encourage the use of the stairs. It's green and it might even take some of the weight off the guests that are eating the crappy breakfast. Some signage near the elevators to encourage them to take stairs unless they have luggage, and occasionally cleaning the stairwells would be cheaper than repairing the overused elevators.
- The kitchen housewares in each room also varies widely from room to room. I realize it may be a function of the typical "guests" that stay there stealing the housewares, but it would seem Marriott would train their managers on how better control that.
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