We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrendous” 1 of 5 stars
Review of TownePlace Suites Miami Airport West / Doral Area

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added TownePlace Suites Miami Airport West / Doral Area to your Saves list
TownePlace Suites Miami Airport West / Doral Area
2.0 of 5 Hotel   |   10505 NW 36th Street, Miami, FL 33178   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points!
Ranked #88 of 129 Hotels in Miami
Kiev
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Horrendous”
1 of 5 stars Reviewed January 8, 2014 via mobile

I am a loyal Marriott customer and have been for years. For work reasons, I had to stay in this hotel. It is THE absolute worst Marriott hotel facility I have stayed in over the last 25 years. The carpets are filthy, the appliances are extremely old-- the microwaved dangled precariously from the cupboard and it's dial did not function; we had to use our alarm clock timer to gauge how long we could keep something in it. Worst of all, our rates kept going up as the service declined; one night, a fuse blew and left our meal half cooked. Another night, we needed the receptionist to get the cleaning crews to make up our room (it was 8 pm and no one had shown up to clean) but she was nowhere to be found ( and she was the only one there!). Another night our key stopped functioning (one of several times) and no one could be found to let us in! The walls are paper thin, the air conditioning barely works, the so-called "breakfast" consists of green apples for fruit and bagels. The facility needs a complete remodel and renovation.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, January 10, 2014
Dear SaritaKiev, thank you for taking time out of your busy schedule to provide me with your invaluable feedback. I sincerely apologize for any inconvenience which we may have caused you. I appreciate you letting us know so as we may continue to strive to improve the overall hotel experience.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

84 reviews from our community

Traveler rating
    15
    23
    23
    13
    10
See reviews for
34
18
3
17
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Michigan
Top Contributor
132 reviews 132 reviews
105 hotel reviews
Reviews in 118 cities Reviews in 118 cities
364 helpful votes 364 helpful votes
3 of 5 stars Reviewed January 3, 2014

We stayed here one night prior to a cruise out of Miami. This hotel is not too far from the airport or cruise terminal in terms of driving distance, but not walkable to anything. There were restaurants and shopping within a 5 minute drive from the hotel. We try to always stay at Marriott properties, but It has been a while since we've stayed at a TownPlace Suites and I don't think we'll be back to one anywhere. We were in the same building as the office, but be aware there are separate buildings. The hallways and elevator were dirty, they needed a good vacuuming. The room was smaller than we expected and only had a queen size bed. Apparently, all they have is queen size beds, so if you need a king, stay elsewhere. There was a nice kitchen area with fridge, oven/stove and sink. The bathroom was a separate room with sink, toilet, tub/shower. The bathroom was a little small, but adequate.
The free breakfast was weak at best and the room was super small, maybe room for a dozen people. We had cereal and quickly got out of there.
This hotel is good for a quick stay, but I wouldn't want to stay more than one night here.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, January 6, 2014
Dear Lithlith,
thank you for your invalualbe feedback regarding my hotel. We sincerely appreciate the comments and continue to work to strive to improve the overall hotel experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 16, 2013

We needed a hotel near the airport for a business related stay with family. It was an excellent choice, everything was hassle-free and easy: check in very friendly and quick, free parking right in front of hotel, easy to unload the luggage, no long distances to walk or carry, free wifi, free coffee and tea 24 hrs and the free basic breakfast all let us feel at home quickly. The rooms/apartments were great with a kitchen, and enough room to feel comfortable, there is daily service. There are two big malls nearby and plenty of dining/take out options, they even deliver to your room. And very important: all employees were very friendly! We will certainly come back as we left with a good feeling! Excellent value!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, December 18, 2013
Dear George R.
I wanted to thank you on behalf of my team and myself for your kind words. We sincerely appreciate you staying with us and we look forward to your return.
Sincerely,
Walter A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Top Contributor
111 reviews 111 reviews
79 hotel reviews
Reviews in 60 cities Reviews in 60 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed August 16, 2013

I arrived at this location and was instantly worried about the quality my room was going to be.....I was booked here because I like to find the hotels with 'shopping packages' or 'extra points' offers to I had decided to give it a try. The desk cleark said they had 'no such code' in thier system to honor the shopping package I booked (free $25 gift card with stay) and I even showed her the reservation details page from the Marriott website AND my phone App.....she called a supervisor and the sup told her over the phone they would NOT HONOR the package! Hello - I booked it on the Marriott website, take your issue up with Corp & not me dummies! NOT a good way to treat any guest, much less a Platinum member!

So I hopped on my App and booked a Hilton property nearby who honored my shopping package! I must say I was relived to LEAVE the property without ever staying.....add the bad bookign experience to the overall nasty appearance of the property and I would NEVER EVER stay here!

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, August 19, 2013
Dear Hodels,
Please accept my sincere apology for the inconvenience which we caused you. I would like to thank you for taking time out of your busy schedule to porvided me with this invaluable feedback. This will allow me to take the infromation back to my team so as we may continue to strive to improve the overall hotel experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, VA
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 6, 2013

First the good news, the suite was a good size with a large work area, decent sized kitchen and bedroom. It was clean and in good condition except for the bed which had a dip in the middle I kept rolling into. There was a small pool that we didn't use. Continental breakfast was adequate. However, our reservation really got messed up. I specifically chose this hotel so I could get a two bedroom suite to sleep me, my husband and our two almost grown children (age 16 and 20). I made the reservation several weeks ahead of time, reserved with a credit card. I called several days before arrival and confirmed the reservation and notified the person I spoke to that we would arrive after11 pm because of a late flight. We arrived at 11:30 pm to find that there were no two bedroom suites available. The desk clerk tried to put us in a 1 bedroom but I told her there was no way my son and daughter could fit in sofa bed together. We went around and around and I tried to insist she give us two rooms. She ultimately gave us a 1 bedroom and a studio (which reeked of cigarette smoke) at the same price. By then it was midnight and I was exhausted. It worked out but that was not what should have happened and the staff should have offered a solution rather than me having to beg for one.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, April 8, 2013
Ms. Susansings,
I wanted to take this opportunity to thank you for providing me with this invaluable feedback. Please accept my sincere apology for any inconvenience which we may have caused you. If there is ever anything that we may be of assistance to you in the future, please do not hesitate to contact the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
4 of 5 stars Reviewed January 20, 2013

Very helpful staff and the room with kitchenette was everything I needed. Also has a desk in the room. Housekeeping was thoughtful enough to leave towels, shampoo and wash cloths on my door because I did not request housekeeping. Great place and clean. close to airport but you do not hear the planes. I was on the 3rd floor

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, January 22, 2013
Dear George R.,
I wanted to take this oppertunity to thank you for choosing to stay with us here at the TownePlace Suites Miami Airport West. I would also like to thank you very much for your kind words regarding my team members and my hotel. If there is ever anything that my team or I may be of assistance to you in the future, please do not hesitate to contact us.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
111 reviews 111 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed December 14, 2012

The property is about 10 miles from downtown Miami and there are several ways to get there, including toll roads. It is worth making the drive and staying here because of the cheaper rates and the free parking. There are many restaurants and groceries stores close to the property.
Amin, the hotel manager allowed me to do an early check in and was very accommodating. He was professional and caring. The property seemed to be very nice. The room was very clean, with very comfortable beds. They were probably the most comfortable beds that I have had to any of Marriott's properties. The hotel was going through renovations of the lobby and the breakfast area was lacking, but that was very minor. I would definitely stay at this property again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter A, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review, December 21, 2012
I would like to take this oppertunity to thank you for your feedback regarding my hotel. I sincerely appreciate your kind word about my team member and my hotel. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to TownePlace Suites Miami Airport West / Doral Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TownePlace Suites Miami Airport West / Doral Area

Address: 10505 NW 36th Street, Miami, FL 33178
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2 star — TownePlace Suites Miami Airport West / Doral Area 2*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Travelocity, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your TownePlace Suites Miami Airport West / Doral Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites Miami Airport West / Doral Area Hotel Miami

Owners: What's your side of the story?

If you own or manage TownePlace Suites Miami Airport West / Doral Area, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.