I arrived at this location and was instantly worried about the quality my room was going to be.....I was booked here because I like to find the hotels with 'shopping packages' or 'extra points' offers to I had decided to give it a try. The desk cleark said they had 'no such code' in thier system to honor the shopping package I booked (free $25 gift card with stay) and I even showed her the reservation details page from the Marriott website AND my phone App.....she called a supervisor and the sup told her over the phone they would NOT HONOR the package! Hello - I booked it on the Marriott website, take your issue up with Corp & not me dummies! NOT a good way to treat any guest, much less a Platinum member!
So I hopped on my App and booked a Hilton property nearby who honored my shopping package! I must say I was relived to LEAVE the property without ever staying.....add the bad bookign experience to the overall nasty appearance of the property and I would NEVER EVER stay here!
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- Also Known As:
- Towneplace Suites Miami Airport West / Doral Area Hotel Miami