I booked the hotel using points. I needed the room for one night after returning from a cruise. When we arrived at the hotel the Front desk agent was nice, but before checking he system she told me that it's too early to check in, she then looked into her computer and said I a have a "nice suite for you". The agent was nice, but did not bother informing me about any of the hotel amenities or telling me about the area. The initial impression of the hall ways was terrible. They were very dark and smelly. When we arrived at the room, we were disappointed to see how dated the furniture and the appliances were. The sofa bed was not made and did not have any pillows. The TV was old and had a large cable box on top of it. During our stay the AC went out. When I asked the front desk agent to get it fixed, she said that the maintenance guy was around, but she does not know where he is, she'll try to contact him, but if she cannot find him he'll fix it tomorrow. I explained to her that I needed to sleep and that I am leaving at 3:00 am the next morning and I needed it fixed. After few minutes, the gentleman who was very nice came to the room and got the Ac fixed. it' disappointing that the gentleman did not speak a word of English but insisted on telling me what he was trying to do. At 3;00 am when I went down to the lobby area to get a luggage car I asked the lady working overnight if we can get the grab and go breakfast for my kids since we are leaving early. She said "O.K." but had no idea what I was asking talking about. I also observed some people sitting in the lobby using the computer and blasting some music, it looked like they were friends of the employees. Sadly I cannot think of anything good to say about this hotel and don't let the Airport in the name fool you. The hotel is a good 20 minutes away form the airport.
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- Also Known As:
- Towneplace Suites Miami Airport West / Doral Area Hotel Miami