I was fortunate to have booked our hotel stay in April. It was one of the most amazing experiences ever. The staff was so wonderful and every time I passed the front desk, they would all say hello. Everyone was pleasant. In fact, prior to booking, I had spoken to the Director of Sales and I had asked a question no one had ever posed before, just a simple one about the nearby malls etc. Jokingly, I said since I was the first guest to ask about their new program, I should be surprised when I arrived with a big thank you.
Do you know, what the staff did? When we checked in, out game the wonderful and extremely nice Director of Sales, Ms. Belkis Fernandez and the Manager, Tulio Espinal and the front desk staff with balloons for me. Wow, who does that? Not in any other hotel I ever stayed in and I have stayed many hotels all over the world. In my room, I found a fruit basket and beverages. The breakfast every morning was quite good. The room was clean and updated. I used the gym and the pool everyday too. It is easy to find, close to the outlet malls and right around the corner is a grocery store and a nice set of stores. There is plenty of free parking as well. All in all, I will stay there again without hesitation. The rates were great. Their program with the outlet mall including a dinner at a nice restaurant was perfect after a long day of shopping. The bouquet of balloons were such a treat, they followed me all over the hotel. I have photos below. Can't wait to go back. A big shout out to the staff, the manager and especially the efficient Ms. Belkis Fernandez!!!