This hotel is currently ranked as number 9 of 131 hotels on TA in Miami, so my expectations were high. Unfortunately they were not met, and I do not think that this hotel deserves its top ranking. In my book this hotel barely can be described as average.
There are many good things about this hotel. The staff at the reception were very helpful and let us check in early, which we highly appreciated. The rooms are not small and have a seperate sofa and small kitchenette which was nice. Clean rooms. Had a nice swim in the pool even though there is much traffic noise there.
However there are many things that should improve and that are much better at comparable hotels in the region. There is not much noise inside the room from the traffic on the Turnpike, but there is a lot of noise from inside of the hotel. On the second floor you will hear much from the reception area and in our room we were constantly hearing sounds from the plumbing of the whole hotel. This was a bit annoying. The room felt outdated and worn. Lousy TV-signal. Pressure in the shower was a joke. They do not provide proper duvet covers, only sheets to separate you from the duvet. The people at the breakfast did not do their job and was just sitting in the back eating and chatting even though many things were empty and there was a lot of people eating at that time.
Everything summed up I was a bit disappointed, and I am very surprised that this hotel is ranked at top ten in Miami. I do not consider myself very picky, but would consider another hotel instead of this one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us, we are sorry we did not meet your expectations, thank you for your comments we will correct the shortcomings we are able to, in as far as being "outdated" I don"t know what to say, we just finished a renovation of our suites, I am happy to report that the great majority of our guests have had nothing but good things to say about the new look and comfort of our Junior Suites.
Again we thank you for staying with us and the positive comments regarding our front desk staff.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.