Room was huge (room 504). Everything was very clean and comfortable. Staff were all friendly and smiling. We checked in very late at night and everyone was still very friendly and kind (even gave us a 10% discount without any fuss about looking it up for us). Breakfast was great with some hot food items and fresh fruit. We are from out of state and had some problems just before leaving for the airport...the staff immediately responded and we got to the airport right on time. Skip the overrated, expensive places in south beach and stay here for better service and cleaner rooms (plus fun frilly folded towels!). Next visit, we are definitely staying there.