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“They did everything right” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3901 Southwest 117th Avenue, Miami, FL 33175   |  
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Ranked #12 of 129 Hotels in Miami
GreenLeadersSilver level
Charlottesville, VA
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
“They did everything right”
5 of 5 stars Reviewed February 8, 2013

My room at the Comfort Suites was spacious, immaculately clean and well-appointed. The bed was comfortable. The checkout time (noon) was nice compared to the often-seen 11 am checkout at many hotels now. The bilingual staff was friendly and helpful. Breakfast was actually pretty good, as hotel continental breakfasts go. At $130 for the night, it wasn't super cheap but you will get an excellent experience for the money, especially considering the typical prices for other hotels in Miami.

Food options in the immediately walkable area are limited. There is a gas station/convenience store next door as well as a Burger King.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, February 11, 2013
Dear SteamRabbit,
Thank so much for writing a review of your recent stay with us, I have shared it with our staff and we are all grateful, we hope to see you again soon.
Please know that there is a great variety of small-family owned restaurants on Bird Road, really worth trying, not only Cuban cuisine but from all over Latin America, from an Argentinian steak house to a Peruvian seafood restaurant and many, many more.
Again, on behalf of the entire staff: Thank You.
Tulio
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319 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Miami, Florida, United States
1 review
5 of 5 stars Reviewed February 8, 2013

This hotel is probably the best there is in the Miami-Kendall area, its near airport, beach, and dolphin and international mall. The hotel is very nice in the inside perfect for a comfortable and enjoyable stay for anyone. The best thing however I have to say about this hotel is about the service. The people that work in this hotel are so friendly and nice they really know how to make you feel at home. When I left my keys inside my car and was alone and had no phone to contact anyone they didn't hesitate one bit to help me. They went to try to open my car door and when they weren't able to do that they called a locksmith for me and waited with me until he came. The people that work at this hotel completely saved me and i'm so thankful. For that I feel if your going to stay anywhere in Miami this is the place to stay! AMAZING service and people at an awesome spot for all your Miami adventures!

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, February 18, 2013
Thank You Vanessa S,
We are very proud of our staff, our team enjoys providing the best possible service with a smile.
We hope you will visit again soon.
Tulio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 6, 2013

We stayed 5 nights in late January 2013 in this Hotel. I picked it among hundreds of Hotels in Miami just based on reviews from tripadvisor members and I am happy that I trusted those reviews and am not disappointed. Let me talk about all aspects of this Hotel one by one, and remember we should always compare apple to apple. When I say something was fantastic, I am not comparing this Hotel to a 5 star Meridian, I am comparing them to Hotels at their price range up to almost twice their price range.
Location: It is located off of Florida Turnpike and very easy access and exit for both south and northbound. It is just 1 min. walk away from a Publix supermarket, a medical centre, tons of restaurants and fast foods, and all different shops. The Dolphin Maga Mall is just less than a 5 minute drive from the Hotel. The only thing that I was worried when I was booking the room was the road noise, because it is close to SW 40th St, SW 117th Ave. and Florida Turnpike, and I am a very light sleeper and have insomnia. So I asked them to give me a room as far as possible from any noise. She said they were fully booked and the only room available was the one they offered. I understood because we arrived late and thought maybe next day I would ask them to change my room, but to my surprise it was very good. Not dead silent but acceptable. So we didn't bother asking them to change our room and stayed in that room for another 4 nights.
General Area: Lobby, corridors, elevators very nice, clean and inviting. Decorations are very good.
Room: It was big and very spacious compared to regular Hotel rooms but on the small side compared to a “suite”, comfortable beds, nice couch bed, clean bathroom, with fridge, microwave oven, in-room safe, iron and ironing board, and all other necessities. TV was LCD but a little on the small side for a room that size. You can fill up your ice bucket from the ice machine on the ground floor.
Wifi: It was free and OK.
Breakfast and Breakfast Room: Breakfast was very good. They had waffle makers where you could make your own big regular or cinnamon waffles (although the ready to use dough was not the best), sausages, hams, scrambled eggs, boiled eggs, fruit yogurts, cream cheese, bagels, toasts, jam, just three types of cereals (I wish there was more options), milk (although I wish they had skim milk), different juices (although not best quality), coffee, some sweets, etc. Do you want more from a free breakfast in an American style Hotel? I would like to see some variety for those who are staying longer than one or two nights. Breakfast room was complete with a big TV on the local news and couches. Chairs and tables were abundant and comfortable. Although some days it was too busy and there was line up for waffle machine but it was not that bad.
Pool, Gym and Spa: Pool was in an acceptable size where you could swim comfortably, water was always warm and clean, towels were always available, Spa was clean and nice. Gym had treadmills and weight machines. There was no free weight (dumbbells). For me it was perfect.
Personnel: every single one of them that I encountered, from the front desk during check in, to the lady in the breakfast room who couldn’t speak English, to the room service, etc. etc. were very polite, helpful, friendly and receptive. Hotel manager was standing in the lobby checking out with guests most of the mornings if everything is in order, chatting with them about where they want to go giving them directions and one day when I complimented him, he said they will be doing a renovation in coming June, although the Hotel is 12 years old! So be aware of that!
Almost everything you might need for a couple of nights stay with a better service and more comfort at a fraction of the price of a Miami Beach hotel.
I normally don’t spent time to write reviews unless I am very unhappy or extremely happy and obviously this time I was so happy I wanted to appreciate them with their great work. I got most value for the money I spent.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, February 8, 2013
Dear Meron,
Thank you so very much for the wonderful review of our property, it is a pleasure to host such wonderful guests, I have shared your comments with my co-workers and we all thank you and hope to see you again soon.

Tulio
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Santo Domingo, Dominican Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

Recently spent 4 nights in this hotel on a business trip, great rooms, great services, wifi works ok, comfortable beds, little far away from downtown and miami beach but main roads are all near by. 15 mins from airport, 35 mins from miami beach

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, February 4, 2013
Dear Yvan Miniño,
Thank so much for taking the time to write a review of your recent stay with us, it was our pleasure to host you. We hope to see you again soon. Muchas Gracias!
Tulio
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Top Contributor
109 reviews 109 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

As per the hotel's name it was comfortable but it was also much more. For this price in Miami we were expecting something good but not great... but actually it was great! A really top quality hotel with a rather average name!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, January 28, 2013
Dear BritBangkok,
WOW!
Thank you so much, in the words of the great Shakespeare: A rose by any other name would smell as sweet. We are so very proud of our great team.
We look forward to your next visit.
Tulio
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Brazil
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 25, 2013

For the first time I felt home in a hotel! The room is cosin , avaiable tea and coffee and even a microwave. The beds are very comfortable! The staff is amazin! I`m pregnant and came from Brazil to do some shopping for the baby. The hotel staff colected all the items I bought in amazon, and kept safe in my room. Also, one day, my husband lost his small wallet, with cash and travellers check. For incredible that it seems, somebody of the hotel staff have found it and kept for him! We were very happy for that! Also the breakfast is good, the leisure area is excelent, specially for the heated pool and spa, very very warm! I wish I could stay longer! Next time I hope defenely come back to this hotel! This time with the baby! Before I forget it is very close to some very nice malls, specially the dolphin Mall! cheers!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, January 28, 2013
Dear Fabilation,
It was our pleasure!
We are very proud of our staff/team, we have been together for a long time.
We wish you the best and look forward to your next visit, we would love the meet the baby.
Tulio
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Pelham, Tennessee
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

This hotel is very proud of its TA rating. It has a huge banner on the side facing the turnpike boasting its "excellent" rating. It is a very convenient location. The lobby was well decorated with a separate breakfast room sectioned off with beautiful wood doors. We stayed on the 5th floor. The room was an average size suite with a couch, desk, coffee table, chest of drawers which held the TV, two bedside tables, a small kitchenette with a fridge, and of course the bed. The bathroom was a little small but plenty adequate. The bed was comfortable with the usual sorry pillows that hotels offer. The only problem that we encountered was the roach. I killed it that night. I am not naive. I realize it would be very hard to insure that no pests were allowed to enter. However, I would be lying if I didn't say it freaked me out. I was paranoid all night about roaches creeping around or worse getting into my bag. But it was only one roach. Forgive me for saying but at $170 a night we shouldn't have to think about that. The next morning at checkout I informed the desk attendant what had happened. She gave me a puzzled disbelieving look. She said that would be very odd because "they are so good about that." I replied that "I am sure you are. It was only one. I just wanted you to know just in case it needs to be addressed." Because I had anticipated this response, I offered to show her the picture I took but she declined. She said she would send someone up to look right away because it probably just came in through the AC vent. With her half-hearted apology, I left. I was more put off my her reaction than the roach. It probably did come in through the vent but that still doesn't change the fact it was in my room. Other than this minor problem our stay was enjoyable.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToolsMiami, General Manager at Comfort Suites, responded to this review, February 4, 2013
Dear TNT TravelinCouple,
Thank you so much for staying with us, please accept our apologies for the "half-hearted apology" from my co-worker as well as for the roach in your room, believe me I understand, I assure you we take every guest concern very seriously, a thorough inspection of your suite was conducted and we are happy to report we did not find any other critters, nevertheless the exterminator was informed and proper measures were taken, we hope you will stay with us again on your next visit to Miami, on behalf of the entire staff.
Tulio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3901 Southwest 117th Avenue, Miami, FL 33175
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Miami
#7 Family Hotel in Miami
#10 Business Hotel in Miami
#23 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 132
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Also Known As:
Comfort Hotel Miami
Comfort Suites Miami
Miami Comfort Suites

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