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“Get directions first!” 4 of 5 stars
Review of Country Inn & Suites Miami (Kendall)

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Country Inn & Suites Miami (Kendall)
2.5 of 5 Hotel   |   11750 Mills Drive, Miami, FL 33183   |  
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Ranked #53 of 129 Hotels in Miami
Daegu, South Korea
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Get directions first!”
4 of 5 stars Reviewed January 7, 2014

This hotel is located right beside a shopping mall. We were trying to locate this hotel in the run up to Christmas and ended up driving through the neighbouring mall. Not a good idea. Try to stay outside the mall if possible.

Pros: The room was generously sized, with fridge (can't remember microwave or not), separate bathroom contained within the room and a decent size TV. The breakfast was a large spread containing cereals, fruit, and baked goods. Coffee is freely available all day.

Negatives: I was looking forward to using the fitness center, but it was a little sparse containing only a recumbent bike, treadmill and elliptical machine. There was no weights machine, free weights or otherwise. While potentially useful for keeping fit on travels, it will not fulfill all needs. Also, the pool described by staff as 'heated' was cold and not very clean. There were notices around the hotel notifying customers that staff were being let off early for Christmas, but I feel that basic services like this should be maintained.

Overall, if you want somewhere to stay in the Kendall area without the need for health/fitness equipment I would recommend it.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, January 8, 2014
Thank you for your feedback, we are sorry the fitness center did not met all your needs. Looking forward to see you again.
We wish you the best for the New Year 2014 !
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177 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Mosinee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 5, 2014

Stayed on Friday, Dec. 20th, 2013. Went to sleep about 9pm...woke up at 11pm to spanish/cuban music from a local nightclub next door. Could hear every word of music and crowd cheering...as if we were in the night club. Called for ear plugs...none available. We were up until 1 am when the Florida "quiet" law was enforced. Also, noted that signs in the parking lot stated that they are not responsible for any damage/theft to vehicles. I was worried that our rental car would have damage from the rowdy crowd next door, it didn't, but it made my stay more unpleasant. The desk clerk stated the music was louder than normal?!?? Filled out a survey for Country Inn & Suites and called to "talk about the experience" per survey recommendation. Unfortunately, the manager was unavailable and the voice mail was filled. Left message with clerk with my phone number and no return call was made. Would not recommend if you want a good nights sleep!!

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, January 8, 2014
We apologize for the inconvenience. This is a quite and safe place, during the Holidays we have diferent activities around the mall. Yours was an isolated incident and again I apologize.
Regarding the Hotel signs, all Hotels must post "We are not responsible for valuables left in y vehicles". We hope you come back and give us a chance to prove we are the best location in Kendall.
Make it a great year 2014 !
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Vero Beach, Florida
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 12, 2013

We stayed here since it was the closes place and cheapest for our needs. Lots of shopping around. Traffic is terrible and people are rude. Breakfast was the usual you get in a hotel that serves breakfast. Rooms are small and need to be updated. The chair in our room was ripping in different areas. As a manager, I would be embarrassed to have this in a guest room. Would I stay here again, NO.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, December 14, 2013
I do apologize for the any inconvenience you had and I do thank you for the comments.
Right now we are remodeling the Hotel and if you visit us in the near future will be a different experience. Happy Holidays !
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Stoddard, Wisconsin
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 12, 2013

Flew into Ft. Lauderdale to drive to Key West. Stayed here the first night so we could start our drive fresh the next morning. Nice location, mall next door. Very well maintained property and rooms. Includes breakfast. Overall great value.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, December 14, 2013
Thank you for your comments and yes we do have the best location in Kendall.
Hope to see you in the near future.
Happy Holidays !
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New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 30, 2013

Here's the Pluses and Minuses that I noticed:

BIGGEST PLUS: Many things were just as I'd expected (as far as being clean, comfortable, mostly quiet, and close to nearby food/attractions)
BIGGEST MINUS: Breakfast DEFINITELY NOT as advertised (see below) which caused 3 of the 5 people to consistently eat in nearby fast food places
OVERALL: I would stay here again in spite of the bad breakfast, because there are plenty of places to eat in the area that are not expensive.

All of the Pluses
+ very helpful, courteous and professional staff (front desk and cleaning staff)
+ Great location! close to airport and attractions (Dadeland Mall, Miami Metro Zoo, Seaquarium, Miami Beach, Crandon beach, etc.)
+ very clean, spacious, comfy, quiet
+ very clean, nice size pool
+ mall, shops, restaurants, fast food literally around the corner or within blocks
+ fridge, microwave, hair dryer, iron, etc.
+ Quiet A/C, can put on timer on it
+ Helpfully gave us a later checkout when our flight time changed
+ Cookies at the front desk every day :)
+ Coffee always available, 24/7

All of the Minuses
- NO SINK IN BATHROOM (your dirty hands have to touch the door knob)
- BREAKFAST: 1) I was there for five days...Where were the croissants, french toast, parfait, omelets, english muffins, ham, bacon, pastries, croissants, and yogurt??? In five days I saw bagels and raisin bread, cold/hot cereal, sausage patties, sausage links, biscuits and eggs...where were the other items???; 2) Very limited space to eat (maybe 10 tables); 3) Food not as tasty as I'd expected (i.e. my sausage was too soft and had some kind of strange slimy strings in it; my orange juice was bitter and pulpy; eggs on first day looked powdered and strange)
- SOMEWHAT THIN WALLS (can hear the people next door when they are speaking loudly or laughing; assuming they can hear us too; fortunately the people next door are our family!)
- Very slow elevator (fortunately, there are only four floors)

Room Tip: 1) Ask for a room on the 2nd floor if you want quickest access to the workout room, laundry room, ic...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, December 12, 2013
Thank you for your comments. We have the best Hotel location in kendall, We are the best kept secret in kendall. Regarding our breakfast it is a buffet and we do have a daily variaty which may not appeal to everyone.
Happy Holidays to you and yours !
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Port of Spain, Trinidad
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 13, 2013

The location is fantastic. The mall has been redeveloped. Nice variety of stores, pharmacy, banks, lots of restaurants. All in close proximity. There are about 10 restaurants and bars clustered around a lake. Very pretty. You do not need a car but it would certainly make life easier. AVIS is located in the same mall.

Hotel standard is good. Breakfast variety is great. The layout of the one bedrooms are odd in the sense that when the couch is opened there is very little room to pass and you have to pass to get from the bedroom to the door or bathroom. Very difficult for the elderly.

Security is not an issue. The mall has security driving around constantly. There is also a mall shuttle service. Taxi to MIA is about $50.00. I would stay here again. Much better than MIA area.

Room Tip: Upper floor rooms have lakeview. Avoid the ice machines.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, December 12, 2013
Thank you for your comments, yes we are the best kept secret in Kendall.
Happy Holidays to you and yours !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
5 of 5 stars Reviewed September 15, 2013

We needed a place to stay while our A/C was being fixed and I was so grateful for Carmen and the rest of the Country Inn staff who were all so helpful and friendly! The facilities were immaculate and modernized, and cozy. It was almost better than staying at home!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, Director of Sales at Country Inn & Suites Miami (Kendall), responded to this review, October 17, 2013
Thank you for your comments and taking that extra time to let us know. We are so glad your stay with us was excellent. Our housekeeping staff really out does all the rest. We are a 3 Star Hotel with a 5 Star attitude

Carmen Layne-Powers
Sales/Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Miami (Kendall)

Address: 11750 Mills Drive, Miami, FL 33183
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 129 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Miami (Kendall) 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Excellent Location, 1/2 from the Turnpike, Shula's Express Way 5 minutes and 7 from the Palmetto Express Way. We are located on an upscale Mall, Town & Country. Great Dining within walking distance of famous restaurants like Cadillac Ranch, CJ Burgues and Portofino, glamour shopping stores Nordstrom Rack, Loehmann's and more. Enjoy our lake side and go walking distance to the nice and fun Blu Martini Lounge. ... more   less 
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Also Known As:
Country Inn And Suites Miami (Kendall)
Country Inn & Suites Miami (Kendall) Hotel Miami
Country Inn Miami Kendall
Miami Country Inn

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