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“exlelente service” 5 of 5 stars
Review of Country Inn & Suites Miami (Kendall)

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Country Inn & Suites Miami (Kendall)
2.5 of 5 Hotel   |   11750 Mills Drive, Miami, FL 33183   |  
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Ranked #53 of 129 hotels in Miami
Santo Domingo, Dominican Republic
1 review
1 helpful vote 1 helpful vote
“exlelente service”
5 of 5 stars Reviewed August 25, 2012

I love this hotal, I love the service, the staff are very friendly and efficient
the view is beautiful and is close to shops, banks and restaurants.
I can only say that the sevice is excellent and I invite you to visit when you're in Miami.

Room Tip: the fourth floor, right side excellent view of the lake and the road
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  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, August 31, 2012
Thank you for staying with us. The Lake View pictures are really good, you look like a model.
Our location is Excellent and the shops and restaurants too.
We try to sell memories not rooms.
Regards.
Louis
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165 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Hampshire
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2012

Just spent 4 nights at this hotel on the outskirts of Miami. Very good, you get what you pay for. it is very clean and convenient for both Miami and the Keys which is why we selected it. The staff were very helpful. Would stay again if the need arose. It is also right next to a Shopping Centre and several very good restaurants.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, August 31, 2012
Thank you for staying with us and also for taking the time to write your comments.
We are a three star Hotel with a five star attitude and our location is the best.
Looking forward to see you in the near future.
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Indianapolis, Indiana, United States
2 reviews
5 of 5 stars Reviewed August 13, 2012

I stayed at this Country Inn on July 26 thur July 31 2012 I would like to say the staff was very professional and very helpful . I met the sales manager Carmen Powers and Luis Alonso from the front desk The both were very nice and helpful . I have stayed at this Inn before and plan on staying the next time I come down . The location is very good and outside access is the best. Housekeeping was there every day and always done by the time I got back to my room . This will always be the place for me to stay Thank You Rex Kirkland , Indianapolis, IN

Room Tip: The view from every room you will see a nice surrounding .
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, August 31, 2012
Mr. Kirkland we would like to thank you for your comments. It is great when we get your kind of feedback. All of the staff and managers thank you and look forward to your return. We continue to strive to treat all our guest the same so they will keep coming back. Make it a great day.
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Tuscaloosa, Alabama
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 25, 2012

Stayed here the week of July 4th. Very clean property and well located. We we in a two room suite overlooking the lake, which was nice. Pool was nice, although there was never any towels, so we had to bring our own from the room. Several shopping/ eating places within walking distance.

Room Tip: Get a room on the lake side.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, August 2, 2012
We are glad you enjoy your stay and we do have fire works every 4th of July.
Thank you for staying with us.
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Kelowna, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 22, 2012

It's a nice setup for families, but the rooms are a little small. What it seems like is that they took a regular sized hotel room and separated it into two rooms. This makes it tight, but it's a great setup for families who don't all like going to sleep at the same time.
The front desk staff is fantastic and do a great job of making sure your stay is pleasant. The housekeeping staff got a little loud in the morning, shouting at each other down the hallway, but if you're tired enough you probably won't notice.
Being located in a shopping mall means that there's plenty of places to eat nearby. Unfortunately it means that there's also plenty of places for my wife to shop. Overall though, the free internet, free parking, and a pretty good free breakfast made for a very enjoyable stay.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, August 2, 2012
Thank you for staying with us. Yes, we do have an excellent location and plenty places to shop and eat. Thanks again for your comments.
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Valparaiso, Indiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 21, 2012

The room was small and outdated. I rented what was called a king suit, what a bad joke, when the couch is pulled out the room is a fire hazard. It is the smallest hotel room I have ever stayed in. The room was also out dated and lacking required linens. When I called the front desk requesting towels and a blanket, I had to go pickup the towels, but they did not have an extra blanket. A guest went to their room and got me one so my son would have a blanket to sleep with. Don’t stay here, not a typical County Inn.

Room Tip: Dont stay here
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, August 2, 2012
Dear Sir.
We thank you for staying with us and are concerned with the comments you addressed. As we are a imited service hotel, the front desk is the only one on duty after 600:pm daily, they must sk each guest to come down for additional items. All suites have linen in the dresser drawers, and extra blanket and pillos are in each closet for the sleeper sofa.
When the hotel is full we may not have extra blankets as other rooms have requested the sema needs.
This was an isolated incident that unfortunately occured on your stay Our staff is trained to give the best customer service. We are sorry the suite did not accommodate the number of people in your party.
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Holly
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 17, 2012

I found this hotel to be over priced for what it offered. The room was a little small, the eating area in the morning was cramped and the person at the counter for check in was in the neighborhood of condescending.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites Miami (Kendall), responded to this review, July 19, 2012
We appreciate your feedback. We pride ourselves in correcting these problems before our guest leave the hotel if they notify us at check in. We can always move you to another room or upgrade to a suite. Please accept our thanks for staying with us and if you wish to return contact our Sales Department.

Sincerely,


Loouis Zapata
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Additional Information about Country Inn & Suites Miami (Kendall)

Address: 11750 Mills Drive, Miami, FL 33183
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 129 hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Miami (Kendall) 2.5*
Official Description (provided by the hotel):
Excellent Location, 1/2 from the Turnpike, Shula's Express Way 5 minutes and 7 from the Palmetto Express Way. We are located on an upscale Mall, Town & Country. Great Dining within walking distance of famous restaurants like Cadillac Ranch, CJ Burgues and Portofino, glamour shopping stores Nordstrom Rack, Loehmann's and more. Enjoy our lake side and go walking distance to the nice and fun Blu Martini Lounge. ... more   less 
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Also Known As:
Country Inn & Suites Miami (Kendall) Hotel Miami
Country Inn And Suites Miami (Kendall)
Country Inn Miami Kendall
Miami Country Inn

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