Having lived in Miami recently and coming back for a visit, I had very, very low expectations from a customer service standpoint. I was very pleasantly surprised by the personnel at this hotel however. From the moment I checked in, the staff were great. The front desk agents were all very engaging and friendly, made me feel welcome.
The full breakfast provided as a benefit of Platinum status was just right. The food was good,the variety was above-average, and the service was on par with expectations.
When I needed to print something from the business center, the printer was taking forever to download my document (10+minutes). The general manager noticed this and approached me to offer to print my document in his office. Very unexpected and great customer service.
The room was recently renovated and the details were very nice. The only negative is the shower. Water escapes easily under the glass in the shower and goes all over the floor in the bathroom. That could have been better designed, but other than that the room looked great.
All in all a great hotel overall, not just for being close to the airport. Would definitely stay there again if needed.
- Official Description (provided by the hotel):
- Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more less
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- Also Known As:
- Crowne Plaza Miami Airport Hotel Miami
- Miami Crowne Plaza