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“The First Night of Vacation” 4 of 5 stars
Review of Crowne Plaza Miami Airport

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Crowne Plaza Miami Airport
3.5 of 5 Hotel   |   950 NW 42nd Ave., Miami, FL 33126   |  
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Ranked #41 of 113 Hotels in Miami
Shawnee, Oklahoma
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“The First Night of Vacation”
4 of 5 stars Reviewed June 10, 2013

My wife and I arrived at the Miami Airport about 3:00 PM on Saturday May 31, 2013. We had a short wait for a the Crown Plaza Shuttle which was driven by a friendly efficient driver. We were taken directly to the hotel, about a 10 minute drive, in traffic. The lobby of the hotel was new looking and clean. The deck staff were very efficient and friendly. Our room, on the 5th floor, was very clean and cool and ready for us. After changing, we went to the bar for a drink and was very disappointed in the way we were treated by the bar tender. We ended up waiting over 10 minutes while the bar tender talked to his friends and other employees and then we left. The concierge pointed us in the direction of the right down the block on LeJuene Road. It was the best thing that happened to us but that's another story. Back to the hotel and our bed was great, it was quiet and check-out the next morning was quick and efficient. The driver let us off within feet of our check-in kiosk. It was overall a good experience to start the vacation.

Room Tip: The higher you can get the quieter it will be.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, June 12, 2013
Dear daokie, pleased to read that your overall experience with our hotel was a satisfactory one and your vacation started of enjoyable. Thank You very much for your visit and the posting of your feedback. We have taken note of the matter affecting the enjoyment of our Bar area and communicated it to the respective Department Manager for review.
We hope that the future will provide another opportunity to welcome you back to our Hotel, until then safe and enjoyable journeys......
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885 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Buxton, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 9, 2013

As a regular customer to Crowne Plaza (CP) Hotels I thought would put together a quick review on this hotel. When I fly into Miami International Airport (MIA) I cannot imagine staying at any other hotel that this. From jumping on the courtesy bus at the airport, taking the short drive to the hotel and checking in you could be in your room within 30 minutes of leaving the aircraft.

This hotel lives up the CP brand, the beds are fantastic and the rooms are all furnished to a good standard. When in residence I like to see stay on the 2nd floor as some of the rooms have direct access to the pool area.

Staffs at the hotel are very accommodating and welcoming; if you opt for breakfast you will not be disappointed the food is off a very high standard. The Hotel itself has great access to local shops and restaurants, all of which are within a 10 to 15 minute walk.

Every day, the hotel has a free bus call that will take you to and from one of the major malls in Miami. The bus is operated by Macy’s and is fully air-conditioned. A very short distance from the mall containing Macys, you can get easy access to the Dolphin Mall, which is the premium out-let mall in Miami.

If you decided this option is not for you, you can exit the hotel, turning right outside the main entrance and at the main traffic interchange you can get a no 7 bus to the Dolphin Mall which takes about 1 hours and will cost you $2.00 each way.

Finally, a big thank you to all the management and staff, who offer a high quality and attentive service, my only critique relates to room service and the quality of the food which is focused towards the low end of processed food.

Room Tip: King room on the second floor facing the pool
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, June 10, 2013
Dear Flying-Dove, your loyalty to our business and the generous reviews posted are very gratifying and stimulating. Know that we are here for you whenever the need arises. We just love having you as our guest.
I've noted the feedback regarding in room dining and will review and discuss with our F/B team as we are working on our Fall menu update.
Again, Thank You for all your feedback and support. Until the next visit, Bon Voyage.......
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Cary, NC
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 6, 2013

I stayed at this hotel in the first week of June. All the staff was friendly, helpful and wonderful in every way. My room was spotless, comfortable and spacious. I enjoyed the little extras that were included (the spa products are wonderful!). I was most pleased with the quality of the pillows (no lumpy pillows here!) and bedding. There is a small daily fee for parking but parking is easy and close to the entrance. Breakfast is okay but the bar is pretty good for dinner. There are also a couple of restaurants within walking distance but I didn't get a chance to try any of those. Overall, I really enjoyed this little oasis. I know I will be staying here whenever my work brings me back to Miami.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, June 7, 2013
Dear ml59917, from all of us here at the Crowne Plaza Miami Intern. Airport a heartfelt Thank You for your visit and your generous review. We are pleased to read that we will be able to welcome you again in the future and look forward to the occasion. Until we meet again, Bon Voyage...........
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Sanya, China
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 2, 2013

Spent 5 nights here at end of May and had a wonderful experience overall; checked in after midnight and service was still friendly and welcoming from Francine as if it was high noon which is not the norm for checking into hotel at that hour of night.

Rooms were great as newly renovated and quite spacious also, breakfast was the normal fare but service was always warm and friendly.

Close to Coral Gables and a short drive to downtown when needed but found some nice restaurants in Coral Gables and Dolphin Mall so no reason to go anywhere else.

Overall would love to stay at this hotel again as what is expected of a good hotel brand.

Room Tip: The 42 series rooms are larger
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, June 3, 2013
Dear Richard R, we are pleased to have had the honor of your visit and the very encouraging review posted. My Business Partner Francine was specially pleased that you mentioned her by name. Know that we here if ever we can be of assistance.
May all you future journeys be peaceful and safe.................
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Houston, Texas
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 31, 2013

I stayed at the Crowne Plaza on 5/28 for one night until my flight the next morning. The check-in process was very quick, Francine desk clerk (from Jamaica) was very nice and efficient, she provided all the information I needed. I arrived late and the regular resturant was closed so I grabbed a bite to eat from the bar, the food I ordered was very good. The room was very nice (non-smoking) and the bed very comfortable, if I have another night layover flight out of Miami, I will definitely stay here, maybe 2 nights next time instead of one.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, May 31, 2013
Dear zbreezes, very pleased to read that our Business Partner Francine provided you with the expected service and contributed to an enjoyable stay with us. Thank You very much for highlighting her service and the posting of your observations.
We are looking forward to your next trip and encourage you to reach out and let us know if we can be of any assistance.
Until we meet again, Bon Voyage..............
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Calgary, Canada
1 review
2 of 5 stars Reviewed May 30, 2013

Poor Service - Long time to check in. Reception people don't bother how much time customer is waiting

Complimentary water is either not provided or provided as if they are doing some favor.

Location can not be tracked in GPS. Will face serious issues if you put the address mentioned by the Hotel.

If you get any discount while booking the hotel, most probably only one person will be allowed for breakfast. Others will have to purchase. You will be communicated only when you reach there.

Very important : Parking is charged separately. I would prefer a downtown hotel instead and pay less early bird parking fees instead. You end up paying hotel parking fees and downtown parking fees as well which at times can be expensive.

Suggestion - Book downtown Holiday Inn which is very near to Bay area / South Beach

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, May 30, 2013
Dear Nitin P, regret to read that your stay with us did not meet your expectation. We will look into the reason why at the time of booking your corporate benefits where not communicated to you, also we have discussed this matter internally and requested from our Business Partners that they should restate any applicable benefits upon check in.
Again, we regret that this caused you aggravation and affected your stay with us.
As a note to future guests, please be aware that the GPS Hotel listing is viewable under two different addresses; both are listed on our website as well as on Trip Advisor. It will depend on the system that is being used. All other fees associated with your stay can also be found on our website.
We Thank You for your feedback and use it to continue improving our service efficiency. May your future journeys be safe and more enjoyable………..
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Key West
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 29, 2013

My wife and I were on our way to St. Maarten, airline employee, non-rev travel, and did not get on the flight. We decided to,stay at the Crowne Plaza Miami Airport and discuss what we were going to do. The hotel is beautiful, clean, newly updated rooms, great large flat screen tv, friendly staff, informative bellman. They suggested renting a car and driving to the Keys. The hotels in the Keys held nothing over the Crowne Plaza. Enjoyed our stay, came back after. A week and stayed again. Loved the hotel. Thanks Crowne Plaza
for the great hotel, and staff.
William Jamison
American Airlines Captain Retired.

Room Tip: There are at least two great Cuban restaurants nearby. Great food & excellent value.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, May 30, 2013
Dear Cheryl_J531, .....you are very welcome and Thank You for sharing your feedback. We are so pleased that we were able to provide an enjoyable alternative to your disrupted travel plan. My Business Partners are very appreciative for the recognition of their service performance.
Wishing you many safe and enjoyable journeys and to to welcome you again...............
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Additional Information about Crowne Plaza Miami Airport

Address: 950 NW 42nd Ave., Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Miami
#25 Business Hotel in Miami
#25 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza

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