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“Very nice staff” 4 of 5 stars
Review of Crowne Plaza Miami Airport

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Crowne Plaza Miami Airport
3.5 of 5 Hotel   |   950 NW 42nd Ave., Miami, FL 33126   |  
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Ranked #47 of 129 Hotels in Miami
Arkansas
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Very nice staff”
4 of 5 stars Reviewed February 23, 2013

All staff were polite and room was clean. We stayed here prior to a cruise along with a lot of other cruisers. The transfers from the airport and to the cruise terminal were handled well. Will stay here again.

Room Tip: The higher floors and back of hotel have less traffic noise since the hotel faces a busy main street...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 27, 2013
Dear SRN, glad to read that your stay was pleasant and relaxing. Thank You for sharing your comments with us and others. Many pleasant journeys.............
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741 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Canada
Top Contributor
76 reviews 76 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed February 18, 2013

During a trip to Orlando our flights were messed up and we chose to fly into Miami and drive. We booked this hotel based on its reviews and its proximity to the MIA airport. We arrived at midnight and took the shuttle to the hotel. The shuttle was on time and its driver was very helpful. We checked into our room with no hassles and very quickly. We were provided bottles of water and chocolates at check in as a courtesy. After the hard day of travelling this was nice. The rooms were clean, ample sized and very comfortable. We had the breakfast buffet the next morning as it was included. This was a good buffet with a nice selection of foods. We only stayed at this hotel for one night, but would have liked to stay longer. I would stay at this hotel again in the future.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 21, 2013
Dear Rob123235, we are pleased to read that your stay with us was enjoyable and met your expectations. Thank You very much for receiving your business and the kind review posted.
May all your future journeys be pleasant and safe................
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1 review
2 of 5 stars Reviewed February 18, 2013 via mobile

The hotel itself is lovely but the staff is completely incompetent and many of them are also completely rude. I made this booking online for 2 people and the hotel added a 3rd person charge. I had to speak with 3 different people to even address this issue and it still does not seem to be resolved. This was for after a cruise so we got there a little early and watched 4 different people check in but the staff would not allow us to check in and knew nothing about renting a car and just were not helpful or accommodating in general. Before our cruise, we stayed at the Sleep Inn and quite honestly, I wish we did on the way back. For half the price, you get double the hospitality and the staff there actually gives good customer service. I will never stay at this hotel or any Crowne Plaza again based on my aggravating experience here!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 21, 2013
Dear Dara813, I am a great fan of this Tripadvisor tool as it allows both sides to comment on the issues raised.
Once we received your concern thru our Guest Relations office and could compare it against the reservation information on hand, the actual booking error was immediately corrected and the applicable rate was restored. I regret that this could not be handled as expeditiously as you expected. The rental car comment is a bit surprising as we deal with this issue on a daily basis. However, I apologize that this caused you additional frustration.
May you enjoy safe and enjoyable journeys in the future..........
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Palmer Lake, Colorado
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 17, 2013

We stayed there two nights as a convenient hotel to the airport for going to and returning from flights. The rooms were nice and quiet and well appointed - very comfortable beds. Pool and workout rooms weren't that great. Pool was smaller than it appears in the photos and cold due to sun going behind the building in mid-afternoon in January and Feb.. Great bar - comfortable and you can order dinner and take it there. Great for chatting with friends. Quality of food was adequate. Nice business center where there are 5 computers and a printer. No place to take a run near the hotel, and just a few restaurants outside in the neighborhood. Overall a good place to stay for late arrivals and early departures.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 18, 2013
DearReidArnold, we appreciate the detailed feedback of your recent stay and Thank You for taking time to write and post it. Know that feedback is a gift for us and a useful tool for others planning tp visit Miami. Again, Thank you for your business and the posting of your review.
May all your journeys be pleasant and safe...........
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Rigby, Idaho
Top Contributor
200 reviews 200 reviews
192 hotel reviews
Reviews in 126 cities Reviews in 126 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed February 10, 2013

This is an older property very close to MIA. The inside is very clean and attractive, and the bed was very comfortable. Internet access is free and fast. The TV was a large flat screen, but there was no HD content available. As a Priority Club Platinum member, I was given the choice of free parking or free full breakfast. There is no executive floor or lounge at this CP as there is at most others. The breakfast itself is quite overpriced at $15.95 for a full buffet. The only hot items included are scrambled eggs, breakfast potatoes, bacon, and sausage.
As this property is very close to the airport, there was sometimes aircraft noise heard. If the winds are coming from the northwest, the planes land directly over this hotel, which is VERY loud, inside or out. Be aware of this possibility if you are sensitive to this noise or a light sleeper. This flight pattern was in place for all afternoon and evening one day of my stay.

Stayed February 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 11, 2013
Dear ajnuff, we are grateful for your visit and the review of our performance. I would like to take the opportunity to respond to a couple of items mentioned in the feedback.
HD content is expected to be available as of April 1st when the necessary infrastructure work is completed. Several of the expected Breakfast dishes normally found on a breakfast buffet are available upon request at a modest additional charge and are freshly prepared by our chefs. We have received very positive feedback on this approach as it allowed us to reduce the price for the buffet and increased the freshness of the product delivered.
As I stated earlier, we truly do appreciate your feedback and all the others posted. Reading a diverse sample of reviews will give future guests a better understanding of what we can offer during their visit and us, the opportunity to learn what our guest like and what we need to revisit.
May your future journeys be enjoyable and safe................
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La Grande-Motte, France
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 10, 2013

I have stayed many times at this hotel, and going back there at the end of this month. I like the proximity to the airport and since I usually have an early flight I find this practical. They also have a good shuttle service, room service and good wi fi. However, this time I considered switching because last time I stayed there in January, I was to take the first shuttle to the airport, breakfast was ready, I asked the gentelman at the counter if I could grab something quick like a bagel and he flatly refused saying that I had to wait 8 more mminutes. The problem was the first shuttle was leaving in 8 minutes and I had to take it but that was not his concern. I feel like it is a poor way to treat a customer. I have stayed at the Double Tree Hilton and if it was closer I would have switched, now I am definitely considering the Sofitel for the trip after this one.
I still rate the hotel as very good

Room Tip: Ask for the rooms that are not over the Air condition system
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 11, 2013
Dear karlexantoine, your past loyalty to our business is very much appreciated and therefore It pains us very much that the last visit failed to meet your expectation and the frustration we caused you. We have made some changes since you shared your concern with us and feel comfortable to state that we corrected your source of concern. I hope that the upcoming visit will be at the expected service level and that we can convince you to continue visiting our hotel. I would appreciate the opportunity to introduce myself during your upcoming visit. Wishing you safe journeys...............
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Sooke, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 6, 2013

After a wonderful cruise aboard the Carnival Breeze, we opted to spend an extra day in Miami before rushing home. We were lucky to win a bid on Priceline to stay at this hotel, which honestly was the hotel we wanted from the start.

We arrived at the hotel around 11:30am hoping to check-in early and spend a day relaxing around the hotel pool. Upon entrance to the hotel we were greeted by Jesus, the bellhop who had the most addicting smile and upbeat attitude, thrilled to offer us assistance with our luggage. Unfortunately the morning front desk staff member advised we couldn’t check-in as our room wasn’t quite ready but that we could check back an hour later. A little upset we turned to the door not sure what to do or if we should just sit and wait in the lobby. Jesus could tell we didn’t have the same smiles that we arrived with – in striking up a conversation he was happy to hold our luggage in security storage, suggested we could check out the flea market next door and even offered to let us in the Business Centre to pass a little time.

The Business Centre was well equipped with about 6 computer stations each with a comfortable chair to sit on, 2 printers, a wall map of Florida and a television playing the local news. The access to the internet and even printing was free! This was a big plus for us as we needed to check-in for our flight and print our boarding passes. Once we finished in the Business Centre, we headed to check out the local flea market being held next to the hotel property a very short walk away. The market was full of friendly people selling fresh fruit, vegetables, clothing, shoes, furniture, paintings, music, souvenirs, etc. From what we gathered, this market was only available on Sundays and most only spoke Spanish.

It was almost 1pm when we decided to check with the front desk again to see if we could check-in and head to the pool. Jesus was no longer around, nor was any other bellhops for that matter and Linda greeted us at the front desk this time. She seemed confused by our request to follow-up on the status of our room and after 10 minutes of trying to find our reservation advised us our room still wasn’t ready but offered to give us a key card granting us access to the pool area.

Not wanting to get our luggage from security to dig out our swimwear in the lobby area, we decided we would lounge around the pool and read our books instead. On our way to the pool, we came across the Fitness Room where we were pleasantly surprised by the top of the line, high tech fitness equipment supplied! They also offered small towels and a cold water cooler with little paper cups. If only we were staying more than one night, we would have made good use of this room!

We passed by his and her bathrooms before the door to the pool area. The pool was much smaller than photos online made it seem, but with only a couple patrons sun bathing, it was big enough. We sat along the pool’s edge and dipped our feet in to help cool off. The pool was unheated and clean. We noticed a large shelf of pool towels, plenty of loungers for sunbathing and 3 patio tents that each had a patio table set with 4 chairs. There was also an outdoor area for smokers on a lower patio area that was quite large. The pool area had nice upbeat music set on a repeat cycle, though you could hear the music from the flea market happening next door as well. We found a quiet spot to read and watch the market goers. I will mention there are no food or beverage services in the pool area – something we actually inquired about when we called the hotel prior to departure on our trip but no one seemed to be able to give us an answer. I ran inside to the gift shop of the hotel to grab a drink to share, 2 popsicles & 2 small bags of chips ($9). It wasn’t until later that we noticed some of the other patrons went to the lounge to get beer – again had we only known this in advance. The pool area is open until 10pm.

At 3pm we decided our room had to be ready by now and was happy when we were told by Divet that our room (Room 601) was finally available. We ordered a 4:30am wake-up call and confirmed the first shuttle to the airport was 5am. We will note that we were thrilled with the additional key card security access in the elevator – meaning only those with a room key on your floor could gain access. This doesn’t hold true for the 1st floor (lobby) or 2nd floor (pool / fitness access).

It wasn’t until the elevator arrived at the 6th floor that we noticed the hotel was undergoing renovations. Mostly touch-up work in the hallway and you could tell a few rooms on the pool side of the building were being worked on, but once we were in our room we only heard the crew twice before they went home.

We were pleasantly surprised by the new renovated look of the room. Very clean and modern. The colours and art was very tasteful, inspiring a relaxed environment. The room had the usual essentials – desk, alarm clock, coffee maker, coffee mugs, ice bucket, full length mirror, plenty of towels, closet safe, hangers, iron, ironing board and the Holy Bible. The shower had good water pressure and plenty of hot water. The shampoo, conditioner and soap by Templespa made the bathroom and my hair smell wonderful! The hair dryer worked perfectly with plenty of power. There was also the offer of additional essential toiletries if you forgot to bring your own including shaving cream, disposable razor, comb, toothbrush or toothpaste. The bed was king size with plenty of extra pillows – mattress had good support and provided a comfortable night sleep - a nice treat was the Sleep Tight kit that we found on our bed. This included Repose Aromatherapy Resting Cream, Quietude Calming Mist and AAAHHH! Soothing Foot Balm – all by Templespa. Sadly the view out the window was nothing wonderful to look at - just a parking lot full of cars, though you were able to see the odd airplane in the sky departing every so often. As for noise from the airport, it was barely noticeable even with the planes flying closer than we expected at times. We heard more noise coming from the hallway through the thin door – hopefully this improvement will be part of the renovation. We did attempt to connect to the free wifi from our room, though were unsuccessful due to lack of signal. Our room was as far away from the Lobby / Business Centre as possible, so we were thankful we stopped into the Business Centre earlier.

We decided to check out the renovated Buena Vista Lounge in the lobby for dinner as Café 950 wasn’t open quite yet, but we noticed they have the same dinner menu. We sat at a table with oversized armchairs for two near the front windows to watch new guests arriving. Our waiter Jorge was very friendly, even took the time to strike up a conversation even though the place was starting to fill with the dinner rush. I put my trust in Jorge to pick me out his favourite white wine and wasn’t disappointed. Jorge suggested my husband try the special mojito from the menu and he enjoyed it so much ordered a second. My husband and I shared a calamari appetizer – the sweet chilli sauce on the side was an amazing combination! For our main meal, my husband had a large bowl of pasta with a large number of good sized shrimp plus garlic bread. I enjoyed the Parmesiana Chicken that also came with spaghetti and garlic bread as your sides. Sadly we didn’t have the room to attempt a dessert we were so full, though Jorge did tempt us to take a piece of cheesecake back to our room. Overall, even with a good sized tip for Jorge and a huge thank you for making it memorable - dinner cost $90.

Our wake-up call came through on time and we were one of the first in the lobby to wait for shuttle service to Miami International Airport for the 5am shuttle. This seems to be a very popular time to catch planes with over 20 people waiting by the time they told us to head outside to the shuttles. After loading our luggage and securing a seat, we were told to get off sighting the shuttle we got on was for a particular group that stayed at the hotel and he had already taken our luggage off. I will note there was still available seating on this first shuttle so we were less than pleased to get on the second shuttle. The second shuttle was unsafely overloaded with every seat taken, leaving my husband and I plus 3 additional people standing with nothing but the wheelchair lift to hold onto for stability. The driver never buckled his seatbelt so we were left to listen to the alarm going off until the shuttle arrived at the airport.

Overall Reflection –

Positives – A huge thank you for the warm welcome and suggestion of the Flea Market from Jesus. We truly enjoyed our meal and service in the Buena Vista Lounge – Big kudos for Jorge for making it truly memorable. The amazing spa inspired sleep tight kit, shampoo, conditioner and soap by Templespa plus the offer of additional essential toiletries if you forgot to bring your own.

Negatives - We would warn people not to arrive early wishing to check-in – when they mean 3pm check-in that is exactly what is meant. Definitely management needs to review customer service techniques with front desk staff and road safety laws with shuttle staff.

Room Tip: If you get the opportunity request a room with a view of the pool.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, February 18, 2013
Dear IslandFoxyCouple, wow, what a detailed and informative review. Thank You very much for composing this and sharing it with all. I am certain many future travellers will find it very beneficial when planning their trip and looking into the hotel options at the Miami International Airport. Jesus and Jorge are very pleased that you highlighted and recognized their service. We are so happy that you liked the new guest room product and enjoyed the new in room guest amenities from TempleSpa. For the benefit of all my Business partners we have posted your review. As much as we try to accommodate early arriving customers, there will be times where we are unable to do so. We are sorry that we could not do so on the day of your arrival. As for your departure trip to the Airport, our shuttle drivers must attend a yearly Safe Driving Course as part of there employment conditions. We have shared your comments with the group.
Again, we are so very thankful for the provided feedback and wish you pleasant and exciting future journeys.......
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Additional Information about Crowne Plaza Miami Airport

Address: 950 NW 42nd Ave., Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Business Hotel in Miami
#35 Romantic Hotel in Miami
#41 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza

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