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“Disappointing” 3 of 5 stars
Review of Hyatt Place Miami Airport-West/Doral

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Hyatt Place Miami Airport-West/Doral
3.0 of 5 Hotel   |   3655 Northwest 82nd Avenue, Miami, FL 33122   |  
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Ranked #56 of 129 Hotels in Miami
Windsor, Canada
1 review
“Disappointing”
3 of 5 stars Reviewed February 26, 2013

to start things off the shuttle service sucks. arrived at miami airport 11:25 p.m. on sat. night then called for shuttle. was told it would be there in 20 mins. After 30 mins. called back to hotel and was told shuttle driver quits at midnight sorry. after $60 cab ride (2 cabs for 6 of us) to hotel and having reservations for 6 months for 2 rooms, was told that no rooms are available, over booked. sorry. finally after an hour of trying to find another hotel to go to we were told that there is 1 room available but shower is broken. at this point the 6 of us didn't care. 2 a.m. bedtime. No security to speak of around hotel. Pool area open to anyone that walks in. For the most part rooms are nice and free breakfast in morning is o.k. Would find another hotel next time in Miami though.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, February 27, 2013
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Obviously, we failed. A glitch with the reservation system caused our hotel to be overbooked as well as several other Hyatt Places. Due to the boat show we could not find any hotel to send you and pay for your stay there. This is not our standard for service and we sincerely regret the inconvenience caused.
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288 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Midland, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2013

Stayed one night on my way back from Miami to Toronto, but was pleased with the overall comfort of the room and the amenities. There was no diningroom available but there is a good Italian restaurant next door. Staff were couteous & helpful.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, February 19, 2013
We kindly thank you for your review and hope to see you again in the near future.
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Atlanta
Top Contributor
68 reviews 68 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 9, 2013

Standard Hyatt Place offering, but a poor location off a main street with no signs makes it hard to find. Security is lacking,evidenced by the frequent problem of restaurant flyers constantly shoved under your door and the hotel's inability to keep the "trespassers" off the floors.

Stayed January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, February 10, 2013
We apologize for any inconvenience you may have encountered. We strive to make every guest feel as comfortable and secure as possible. We are working on having a new sign installed to make it easier to find the hotel
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Willemstad, Curacao
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 1, 2013 via mobile

Last week I stayed with my sister at this hotel. The room was very spacious. The carpet and the beds were clean. The daily breakfast had cold as hot items, and offered a good selection of pastries. The hotel itself offers a shuttle to the nearby Dolphin mall. Furthermore, the shuttle of the Macy's at the Miami International Mall drives you for free to Macy's. I recommend this hotel highly for a short shopping get away!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, February 3, 2013
We kindly thank you for your review and are very pleased that you enjoyed your stay. We hope we can be of service again in the near future.
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Cape Canaveral, Florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 23, 2013

Really a superb staff, but the rooms smelled like an armpit. The air conditioning was antiquated, worse the thermostat did not work. If I was not sweating, I was freezing. I had to get up several times during the night to change the temperature. If Hyatt does not update this property no one will ever come back. This is a real shame because the staff is so good. They did everything humanly possible to make it right.

Room Tip: Do not stay in 2nd floor, central AC units are right outside the windows and the room is not sound p...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 25, 2013
I apologize that your experience was anything less than satisfying. Our goal is to exceed your expectations to make your stay as pleasant and comfortable as possible. Our hotel will renovate the guest rooms completely this summer. We hope to be of service to you in the future.
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Muntinlupa, Philippines
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 23, 2013

I stayed here on an overnight layover at MIA. The rooms were clean and spacious and they were adequate for the night. Hyatt Places look the same all across the US so this one in Miami is reliable in that sense: big bed, big TV, sofabed couch with a comfortable blanket, a place to plug in all your electronics. Theres a free breakfast buffet when you wake up the next day and wifi is free throughout the hotel. I can see myself staying here for a few more nights the next time I am in Miami. But only if I am renting a car.

What's annoying with this hotel is the shuttle service. Nowhere on the website when you book does it say that you have to call the hotel to have them pick you up from the airport. It just says complimentary shuttle to and from MIA. So after the regular gong show that is going through MIA's immigration and customs, the last thing you'd want is to stand at the curb for an hour waiting for a shuttle that never arrives. Then finally decide to take a cab and realize that your "airport" hotel is a $40 cab ride away.

I arrive in a foul mood (more because of the MIA gong show than the shuttle fiasco) but respectfully address the shuttle service with the staff later in the evening. The response was, "But you have to call. If you don't call we don't pick you up!" Ah, yes, right! How stupid of me... *facepalm*

So if you want to stay at this hotel near the Miami airport be forewarned: it's not as close as you think and call ahead of time for the shuttle. This hotel is best booked with a car rental.

Room Tip: All the rooms at Hyatt Houses across the USA, for the most part, all look the same. They are like ju...
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  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 25, 2013
I sincerely apologize that your experience with the shuttle was less then satisfying. I completely agree that our website should provide more information concerning the operations of the shuttle and we will work to change that. We are pleased that you did enjoy the facilities and hope to see you again in the near future.
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florida
Top Contributor
130 reviews 130 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 12, 2013

We (family of 4) stayed here one night before an early morning flight. They offer a stay and park package that is wonderful. The property and room were all very clean and spacious. Every staff member we encountered was courteous and professional. The airport shuttle runs every hour- but because check in for our early morning flight was between shuttles, we needed to get a taxi cab. The hotel handled this for us with no problems at all. When we returned from our trip, all we had to do was call the hotel and they had the shuttle there to pick us up within 20 minutes. We enjoyed our stay here as well as the interaction with staff. Do not hesitate to stay here.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 14, 2013
Thank you very much for your review and kind words for our staff. It was a pleasure to be of service and hope to see you again shortly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Miami Airport-West/Doral

Address: 3655 Northwest 82nd Avenue, Miami, FL 33122
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #56 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Miami Airport-West/Doral 3*
Reservation Options:
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Also Known As:
Hyatt Place Miami Airport-West/Doral Hotel Miami
Miami Hyatt
Hyatt Miami Airport West
Amerisuites Miami

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