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“Clean and spacious rooms, but the shuttle service leaves much to be desired” 3 of 5 stars
Review of Hyatt Place Miami Airport-West/Doral

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Hyatt Place Miami Airport-West/Doral
3.0 of 5 Hotel   |   3655 Northwest 82nd Avenue, Miami, FL 33122   |  
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Ranked #58 of 130 hotels in Miami
Muntinlupa, Philippines
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Clean and spacious rooms, but the shuttle service leaves much to be desired”
3 of 5 stars Reviewed January 23, 2013

I stayed here on an overnight layover at MIA. The rooms were clean and spacious and they were adequate for the night. Hyatt Places look the same all across the US so this one in Miami is reliable in that sense: big bed, big TV, sofabed couch with a comfortable blanket, a place to plug in all your electronics. Theres a free breakfast buffet when you wake up the next day and wifi is free throughout the hotel. I can see myself staying here for a few more nights the next time I am in Miami. But only if I am renting a car.

What's annoying with this hotel is the shuttle service. Nowhere on the website when you book does it say that you have to call the hotel to have them pick you up from the airport. It just says complimentary shuttle to and from MIA. So after the regular gong show that is going through MIA's immigration and customs, the last thing you'd want is to stand at the curb for an hour waiting for a shuttle that never arrives. Then finally decide to take a cab and realize that your "airport" hotel is a $40 cab ride away.

I arrive in a foul mood (more because of the MIA gong show than the shuttle fiasco) but respectfully address the shuttle service with the staff later in the evening. The response was, "But you have to call. If you don't call we don't pick you up!" Ah, yes, right! How stupid of me... *facepalm*

So if you want to stay at this hotel near the Miami airport be forewarned: it's not as close as you think and call ahead of time for the shuttle. This hotel is best booked with a car rental.

Room Tip: All the rooms at Hyatt Houses across the USA, for the most part, all look the same. They are like ju...
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  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 25, 2013
I sincerely apologize that your experience with the shuttle was less then satisfying. I completely agree that our website should provide more information concerning the operations of the shuttle and we will work to change that. We are pleased that you did enjoy the facilities and hope to see you again in the near future.
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275 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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florida
Top Contributor
118 reviews 118 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 12, 2013

We (family of 4) stayed here one night before an early morning flight. They offer a stay and park package that is wonderful. The property and room were all very clean and spacious. Every staff member we encountered was courteous and professional. The airport shuttle runs every hour- but because check in for our early morning flight was between shuttles, we needed to get a taxi cab. The hotel handled this for us with no problems at all. When we returned from our trip, all we had to do was call the hotel and they had the shuttle there to pick us up within 20 minutes. We enjoyed our stay here as well as the interaction with staff. Do not hesitate to stay here.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 14, 2013
Thank you very much for your review and kind words for our staff. It was a pleasure to be of service and hope to see you again shortly.
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Walla Walla, Washington
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 7, 2013

My husband and I stayed overnight at this hotel and we both were so pleased. The driver came immediately when we called from the airport. He was courteous and kind. He was very interactive and answered all our questions. When we arrived at the hotel the female attendant greeted us cheerfully and professionally. She gave us her undivided attention and we settled up quickly and headed to our room. We came down a bit later to get a soda and some change. The manager was with the front desk attendant and they both greeted us and helped us with our questions and needs. They asked if there was anything that we needed. They also reminded us that continental breakfast was from 6 to 10 the next morning. We came down in the morning and met the same kind of service. We also asked if we could have a delayed check out as our flight was in the late afternoon. They said we could stay in the room until 2 pm. Wonderful. So at 2 we checked out and asked for a ride to the airport. The manager said that they would be happy to take us right away or we could stay in the hotel lobby until 3 pm and then get a ride. We thought that was a great idea. So we sat in comfort for an hour. During that time we watched the manager and front assistant work through a group of people just checking in. There had been some misunderstanding and a lesser manager might have struggled with that situation. Not a chance. He calmly took care of all the necessary details and had it taken care of in 5 minutes. And in between those 5 minutes I watched him monitor the lobby and assist the front desk help as well. Our ride took us at 3 on the dot and our transaction with this hotel ended as perfectly as it had started. We cannot give high enough marks for this particular hotel and its management. We would definitely stay at this hotel again, and recommend others to do the same. The main manager particularly displayed confidence and professionalism that we found so refreshing.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 9, 2013
We thank you for your review and kind words. Hoping we can be of service to you in the near future.
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Venice, FL
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 1, 2013

I have never had a problem with a Hyatt Place - the staff was wonderful - the facility completely on par - room was comfortable I had a King Suite with desk, sectional and refrig., all perfect for traveling with teenagers. A spacious room is always welcomed. Breakfast was good better than the typical complimentary breakfast at other hotels. My room was booked through Priceline and typically you get the worst rooms in a facility when booking on the cheap. Our room was right next to the elevators and that didn't even cause any problems = no noise whatsoever so I was pleasantly surprised at the acoustics. Hyatt Place has never let me down.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 3, 2013
We kindly thank you for your review and are pleased that you enjoyed your stay. Hope to see you again soon!
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Fort Myers, Florida
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 31, 2012

Just left the Hyatt Place MIA/Doral and have serious doubts with Hyatt's ability to offer a consistant image (fresh, up-market, and updated...). The one good facet of the stay was they Hyatt Grand Bed. Other than the bed, my guest room still looked like the old and worn Ameri-suites (or simiar) that it was re-branded from; old worn carpet, heavy, overpowering air freshener, oudated and worn decor. A lousy coffee and the much vaunted breakfast sandwich ended the stay. This is where Hilton Garden Inn or Marriott Courtyard handily beats Hyatt (Place/House).
I am a very loyal Hyatt guest and will continue to be, but not with the step children of the brand. The MIA area offer many other hotels with newly renovated or less worn/dated rooms/facilities.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, January 1, 2013
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I would also like you to know that our property is scheduled for a renovation this spring.
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Macomb, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 26, 2012

The room was large and nice. We had seven people in one room and had enough space to add one more! The breakfast was excellent just like the other Hyatt Places, but what made this an excellent stay was the shuttle driver...

This man was WONDERFUL. He was very friendly and suggested a place for us to eat authentic Cuban food and it was great. What warmed our heart was when we were at a stoplight and a homeless man was walking in the road asking for assistance and the driver gave him a bottle of water. This simple act is what human nature is about. This simple act stayed with us and our children throughout the trip.

I am definitely giving the hotel a excellent rating for the room, service, breakfast, but the most impressive was this employee.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, December 27, 2012
We are so pleased that you enjoyed our hospitality and are thrilled to hear about the kindness displayed by our driver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macomb, Illinois
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 25, 2012

we stayed here the night before our cruise and the room was great as all hyatt place's we have stayed. I had to make several requests from the staff since we forgot items and they were more than accomodating. the breakfast was amazing! it was plentiful with hot sandwiches and oatmeal along with fresh fruit and coffee...multiple juices and more, excellent! there were also a selection of restuarants across the parking lot in back. we chose the cuban one and the food was amazing there too

Room Tip: all rooms were great and spacious. we had several people in the room and the 2 beds and the fold out...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneMiamiHyattPlace, Manager at Hyatt Place Miami Airport-West/Doral, responded to this review, December 27, 2012
We kindly thank you for your comments and look forward to you staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Miami Airport-West/Doral

Address: 3655 Northwest 82nd Avenue, Miami, FL 33122
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #58 of 130 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Miami Airport-West/Doral 3*
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Also Known As:
Hyatt Place Miami Airport-West/Doral Hotel Miami
Miami Hyatt
Hyatt Miami Airport West
Amerisuites Miami

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