So, I booked this with my travel points and confirmed all close to date of travel. I received an email from the Courtyard Miami Downtown welcoming me and asking if I had any special wishes before I arrived which was nice. I arrived and got checked in. When I had a call from Marriott Rewards Points saying I did not have enough points to cover my lodging for the second night it was quite frustrating that this had been confirmed multiple times prior to my arrival. But the Courtyard Miami Downtown worked with me to get it straightened out. The staff went out of their way to ensure I was satisfied with the stay, the even delivered a thank you note for lodging and some treats with it. I have never had another courtyard do such things. So, I was definitely impressed because it was not their mistake re what happened. Even though their pool was out of order they negotiated with nearby Hyatt and JW for pool use. So, I was overall pleased with my stay, the cleanliness and responsiveness of the staff and my experience in Miami. Thank you!
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- Also Known As:
- Courtyard By Marriott Miami Downtown Hotel Miami
- Courtyard Miami Downtown
- Miami Courtyard
- Miami Marriott