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“Courtyard Marriott stay not worth the money..Clean and close to major places” 3 of 5 stars
Review of Courtyard by Marriott Miami Downtown

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Courtyard by Marriott Miami Downtown
3.0 of 5 Hotel   |   200 SE Second Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #44 of 129 hotels in Miami
St. John's, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Courtyard Marriott stay not worth the money..Clean and close to major places”
3 of 5 stars Reviewed March 18, 2014

We stayed 2 nights at the Courtyard Marriott Downtown/Brickell on Feb 13-15/14. Orginally we planned to stay only 1 night at the hotel but 4 weeks prior decided to stay an extra night and made the reservation for the additional night. Upon check in it was explained that we would be staying 2 nights and check in staff given 2 reservation numbers. ......all seemed simple and credit card was taken for payment coverage. At 11 am the next morning, we received a phone call from the front desk that we would have to vacate room/ check out as the hotel had no vacancy that night and they needed to clean room. I reminded staff on phone that we had a 2 night stay and that staff upon check in understood this and assured us we would be in same room. When they examine file they say yes indeed it was overlooked and we could stay the night in another room and that we had to physically check out and then check back in.....supplying credit card again. While trying to work the situation out over the phone, the house keeping manager knock on the door and told us we had to leave room ASAP as they had to clean it for arriving clients. After a 5 minute phone conversation and things seemingly not being understood I had to leave my room and go to front desk with my credit card and check out and check back into SAME room...Yes same room....I would not believe it if someone told me but it happened to me!!! Stafff were very freindly but did not see the problem with me having to physically check out and back in at front desk at 1115 am in my pjs. The hotel manager is amazing and has the people skills to deal with problems......a plus for MARRIOTT.



Hotel was clean but definitely over priced. We were lucky to get a room away from constuction but other clients complained of the noice and found it disturbing.



Reward promotion: My Partner was a new rewards members and thus we used his rewards number to get benfit of the stay 2 night get one night free promotion......however after staying it was impossible for the rewards center to give us the rewward offered. I called several times about the matter and the reward off could not be applied/received..despite the cliam made on check in and assurrrance. The reward center was impossible to deal with and was road block after road block ( As blog online stated that it was near impossible to recieve the reward and the reward center offer was a sham.) While 2 service people seemingly tried to apply the reward nothing could be done.....the trird attempt at receiving the reward resulted in verbal abuse from the male and got very heated. He was verbally insulting and attached my character. He was loud, abnoxious and questioned why I would want the reward applied to my same sex partner's reward number..His tone was degrading and I felt belittled by the interaction. HE kept me on the phone for 55 minutes, the majority of the time was on hold as he refused to let me speak to someone else.

Room Tip: Kepp away from construction site area and go to higher floor awy from construction in front of build...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 20, 2014
Dear Valued Guest,

Thank you so much for taking the time to detail your experience at our hotel.

It’s always great to hear what guests think about their experiences while here and it also helps us to improve upon the service we provide. I would like to apologize for the inconveniences you encountered and we are already looking into what exactly happened and how we can further enhance those areas to better suit our guests.

We would like to thank you again for your feedback and we hope to welcome you back in the future.

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Tampa, FL
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 17, 2014

We booked this room last minute, after deciding on a cruise. This hotel was not part of the cruise package, as we booked too late. When we checked in, we told them we were going on a cruise the next morning and the check in person immediately asked her assistant to give us printed directions to the port and offered to give us a wake up call. The hotel was clean, staff very friendly and valet parking for downtown Miami was great. A plus was that we forgot allergy medicine and the hotel staff gave us directions to a CVS in walking distance from the hotel,

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 20, 2014
Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fulton, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 12, 2014

The room was clean and comfortable. The staff was friendly and courteous and pointed us to a local Brazilian steakhouse, where we proceeded to stuff ourselves! I would recommend it if you are looking for a quiet place to get some rest before your cruise. It's location is not very convenient to the South Beach Area, or any of Miami's renowned nightlife.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 15, 2014
Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
QUISPAMSIS
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2014

We stayed here before a cruise. Rooms were nice and clean. Service was excellent. It is a short walk to Bayside Marketplace. Plenty of choices to eat and shop. They have a shuttle to the cruise terminal. We had no issues whatsoever.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 12, 2014
Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss, Norway
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 10, 2014

Stayed her for business three days. While the location is great and I liked the service and the people working here, the hotel feels like walking into 1975. Stay away from the restaurant, we had a pizza while working and a breakfast the next day. Wouldn´t recoomend any of it.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 12, 2014
Dear Valued Guest,

Thank you so much for taking the time to detail your experience at our hotel.

Everything we do is aimed at providing our guests with an excellent hotel experience, and your comments have been shared with our team members accordingly. We will definitely look at what changes need to made in order to provide the best experience possible.

We would like to thank you again for your feedback and we hope to welcome you back in the future.

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2014

Last 2weeks of 2013 I spend in Miami downtown; I loved this place due to location n wonderful staff. I remember how they helped me with my wi fi issue n get me another room with in couple of hrs since I complained. Fernando is one great guy out here who supported me with all require info... room was pretty clean n services were awesome....If I visit again I gonna stay in this hotel again. You never feel bore in this hotel due to location n very near to all attractions.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 5, 2014
Dear Valued Guest,

Thank you so much for taking the time to detail your experience at our hotel, and with Fernando specifically.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you. We will commend Fernando on a job well done.

We look forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 2, 2014

I too am a loyal Marriott member and chose this purely sight-unseen based on reviews and it being a Marriott. When we arrived and pulled in (downtown locations are always tight), we pulled into Valet and were stared at for about 5 minutes. Once we put it in park and got out and asked where to park to check-in, someone came over to assist. Check-in was easy however we got our keys and no mention of anything else - where is breakfast, where is the concierge, did we have any questions, etc. Oh well. However, once we got to our room on the 14th floor, the keys didn't work. We had to call down and have someone come up with new keys. The room was clean but small and the beds were horrible. We were down for a Miami Heat game and were happy with the location and price. This place needs a renovation and a customer service face-lift for sure.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJimenez305, Front Office Manager at Courtyard by Marriott Miami Downtown, responded to this review, March 3, 2014
Dear Mr. Riggs,

Thank you so much for taking the time to detail your experience at our hotel.

We do take every guest’s comment very seriously and we really appreciate the great feedback you have provided. Everything we do is aimed at providing our guests with an excellent hotel experience, and we will definitely look at what changes need to made in order to provide the best experience possible.

We would like to thank you again for your feedback and we hope to welcome you back in the future.

Kind Regards,
Olcay Dogan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Miami Downtown

Address: 200 SE Second Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Miami
#40 Family Hotel in Miami
#44 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Miami Downtown 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott Miami Downtown Hotel Miami
Courtyard Miami Downtown
Miami Courtyard
Miami Marriott

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