We have stayed at this hotel previously and it has since been renovated and it now a lovely hotel but.... We arrived after a long delayed flight from London and when we checked in one of our 2 rooms which should have had beds for 3 only had one bed. My daughter told reception who reallocated her another room. My daughter explained that we were still occupying one of the rooms. We had gone to bed when someone tried to get into our room. Next the phone rang and a very rude receptionist accused us of not being checked into the hotel. How she thought we had got into the room was puzzling. My husband explained the situation but she wouldn't have it. Next a security man rang then arrived at the door. My husband again explained and he listened and eventually brought us another key as ours had been wiped. It was now 300 body time and I think at the least we should have had an apology. Everything else was fine except for the surly rude attitude of the receptionist
- Official Description (provided by the hotel):
- Convenientely located inside the Miami International Airport, Concourse E (Departure Level). Features 259 sound-proof rooms, Top of the Port Restaurant open for Breakfast, Lunch & Dinner.Day Use Rooms subject to availability. ... more less
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- Also Known As:
- Hotel Miami Airport
- Miami Airport Hotel