There's a construction mess going on here with reception being dirty and dark. There were loud noises (not sure if it was from the HVAC system or what) that repeatedly woke me.
I checked in as a day room with the expectation that I would relax, nap, and kill about 10 hours. Fully half or more of the TV channels were not working (including all of the sports channels, during March Madness). I called down to reception and they were rude and said there wasn't anything to be done. I asked for maintenance to check it out, and a half hour later he arrived, only to say he didn't know what was going on but all of the sudden they started scrambling signals on a number of the channels. He said he'd go down and check out something at the desk and return -- but he never came back nor called me.
When I complained at check out and asked specifically for an accommodation on the rate, I was told no. I informed them that this day room was for relaxation, napping, and watching March Madness, and that I wasn't asking for a free room or anything, just an accommodation on the rate. He said, "What would we do if we gave money back to everyone who complained?"
I ordered room service (burger and fries) which was decent, with an OK price (of about $14 inclusive of tip and fees).
UPDATE: 5 DAYS AFTER MY INITIAL REVIEW: Management contacted me and apologized and promised follow-up; provided accommodation on room rate. I hope that the promised follow-up with staff and "fixing" of problems (e.g., DirecTV, etc.) are actually done.
- Official Description (provided by the hotel):
- Convenientely located inside the Miami International Airport, Concourse E (Departure Level). Features 259 sound-proof rooms, Top of the Port Restaurant open for Breakfast, Lunch & Dinner.Day Use Rooms subject to availability. ... more less
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- Also Known As:
- Hotel Miami Airport
- Miami Airport Hotel