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“It is a good hotel when you are stuck” 3 of 5 stars
Review of Miami International Airport Hotel

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Miami International Airport Hotel
3.0 of 5 Hotel   |   N.W. 20th Street & LeJeune Road, Inside MIA Concourse E, Miami, FL 33299-7510   |  
Hotel amenities
Ranked #72 of 110 Hotels in Miami
Jacksonville, Florida
Top Contributor
74 reviews 74 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
74 helpful votes 74 helpful votes
“It is a good hotel when you are stuck”
3 of 5 stars Reviewed November 6, 2013

My flight left early therefore I was stuck in Miami for the night. I chose the option to pay a little bit more and stay at this hotel instead of being shuttled offsite to another hotel that the airline was suggesting. I did receive a discounted "duress" rate, with the voucher I got from the airline.

We checked in around 11pm, and by this time we were irritated and exhausted. We tried several times to get into our room and after a few minutes, a man answered. They had given us someone elses room. We went back to the front desk, where we saw some other passengers from our missed flight getting new kids because theirs didnt work. Ultimately we were given a new room. I was happily surprised that the room was nice. It had a good size bathroom, with Bath & Body Works shampoo. The bed was comfortable and it had a full length mirror. You are still in the airport so the $4.95 charge for 24hours internet still applies in your hotel room, so we didnt have to pay extra for wifi. Also hotel is right outside of security, so we didnt have too far to walk. Overall its a nice hotel, but I wouldnt have been happy paying full price for it.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 18, 2013
Dear Tahmay,

Thank you for staying with us at the Miami International Airport Hotel. I would first like to apologize for the inconvenience you encountered while staying with us, I have made my front desk manager aware of your situation. I would also like to share that our hotel now has free Wi-Fi for guest, you will no longer need to pay for Wi-Fi.

We thank you for your feedback as well as your business and we hope to see again on your next stop to the Miami international airport.

Thank you,

Harve Rosenthal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Saint Helena, CA.
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed November 2, 2013

The Hotel is right in the middle of the Airport,so very easy to get to after a long flight . Check in was not very good and the staff not friendly .The keys did not work to our room .Housekeeping had to let us in .Other people were at the desk getting new keys,when I went to get my keys replaced.The staff said please post this online or email as it is an ongoing problem. The room is very basic and small but very quite .We tried the restaurant,good service and food .

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 5, 2013
Dear perryb6,

Thank you for staying at the Miami International Airport Hotel. I would first like to apologize for the inconvenience you encountered while staying with us. I will be addressing key issues with my maintenance staff. I will also be addressing your mention of our front desk employee to my front desk manager that is not the proper response to a guest; it is not what we are trained to do.

Our hotel is currently under renovation, we have many new and exciting changes soon to be revealed, and we hope you give us another opportunity in the future to experience the changes.

Once again, I apologize.


Thank you,

Harve Rosenthal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 29, 2013

Good hotel with very good staff for a short stay only. I stayed at this hotel with my family this year, we had a problem with noise and they moved us including clothes to another room with no problem. The rooms are of a good size, we had a suite because of the kids, I would recommend this, not that more of a cost.

Room Tip: If you use this as a base for onward travel, make sure your traveling first class/elite ad all your...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 5, 2013
Dear Simon B,

Thank you for your feedback as well as your business. It is great to know that you found our hotel convenient and helpful. Our number one goal is guest satisfaction and we accomplished that with you and your family.

We hope to see you again on your next trip to the Miami International Airport.

Thank you.

Harve Rosenthal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Top Contributor
111 reviews 111 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 29, 2013

Convenient but pricey. Long lines at the desk. But then again very convenient, being right at the airport. No late night restaurants open in the area except the hotel bar. Good rooms, no free wifi. Not noisy, even though planes land overhead.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 5, 2013
Dear Kevin W,

Thank you for your feedback as well as your business. We are happy to know that you found our hotel to be practical and convenient.

We hope to see you again on your next trip to the Miami International Airport.

Once again, thank you

Harve Rosenthal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 23, 2013

stayed here for just one night as a quick international flight in the am. great service at the desk and the room was very good for one night stay. everything was clean and good night sleep before an early morning flight. will definitely stay here again on international travels

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 5, 2013
Dear 1porkchop,

Thank you for staying with us at the Miami International Airport Hotel. We appreciate your business as well as your feedback.

It is a delight to know that you enjoyed your stay. We hope to see you again on your next stop to the Miami International Airport.

Once again thank you.


Harve Rosenthal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia-DF
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 28 cities Reviews in 28 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 23, 2013

PROS: Well, it is an airport hotel, so it fulfills its goal that is to accommodate you for a layover. If you expected more than that, don´t. It has a comfortable bed, amenities, and very good sound insulation. The size of the room is quite good for an airport hotel. It is located in the E concourse, right in the middle of the other airport concourses, which facilitate the transfer inside. Good cleaning condition.

CONS: It has carpet, which is bad for allergic people. No free wi-fi (you use the same network of MIA airport, so it is paid separately). Overall, it has an awful value for money since breakfast if not included in the fare (although there are lots of restaurants in the airport for that). Anyway, it is the price you pay to be conveniently located in the front of the airline counter.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 5, 2013
Dear DinhoAlves,

Thank you for choosing the Miami International Airport Hotel. We appreciate your business as well as your feedback.

We are delighted to know that you found our hotel to be practical and convenient. I would also like to share that our hotel is currently under renovation, we have a new and exciting look soon to be displayed, we also offer free breakfast to all those who book directly through the hotel reservation department or hotel website.

We truly hope you give us another opportunity to be of service to you in the future.

Thank you

Harve Rosenthal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
12777
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

Very poor guest experience. The hotel takes its location for granted and generally provides its customers with inferior service; employees take the custom for granted! Unless it is a very short overnight stay, I recommend you try nearby hotels outside the airport such as the Airport Hilton or the Marriott, both of which are vastly better.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaHotel, General Manager at Miami International Airport Hotel, responded to this review, November 5, 2013
Dear Richard W,

Thank you for choosing the Miami International Airport Hotel. We appreciate your feedback as well as your business.

It is unfortunate that your experience at our hotel did not meet your expectations. We truly apologize for the experience. Our hotel is currently under renovation and therefore we hope that if you are ever at the Miami International Airport you give us another opportunity to be of service to you.

Once again thank you.

Harve Rosenthal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Miami International Airport Hotel

Address: N.W. 20th Street & LeJeune Road, Inside MIA Concourse E, Miami, FL 33299-7510
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #72 of 110 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Miami International Airport Hotel 3*
Number of rooms: 259
Official Description (provided by the hotel):
Convenientely located inside the Miami International Airport, Concourse E (Departure Level). Features 259 sound-proof rooms, Top of the Port Restaurant open for Breakfast, Lunch & Dinner.Day Use Rooms subject to availability. ... more   less 
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Also Known As:
Hotel Miami Airport
Miami Airport Hotel

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