I have stayed at this hotel several times and can honestly say the only incovenience I saw before was that you could hear doors being slammed all accross the hallways. I was surprised when I visited a couple of days ago how they fixed the doors and now there is ABSOLUTE silence. It was a great improvement from my last stay in Oct. 2007. The rooms have been refurbished and the room service is great after a long trip. Nothing beats staying inside the hotel and not having to drag your bags in and out of cars. I will continue to stay at this hotel, the staff is great and took our luggage all the way to our airline. Loved it!
I recommend the breakfast on the top floor. It has a great view and is a good value compared to anything else you might find at the terminals.

We stayed on a layover back from Provo and were pleasantly surprised. Clean room, great windows for the kids to look out of from waist to ceiling. The upstairs restaurant had excellent quality food and the service was great. Excellent check-in and check-out. Bell man brought our luggage to our room greatfully.
The rooms could use some upgrading, especially the bathtub. Otherwise, wonderful.

I stayed here earlier this week with my family since we had an early flight the next day. I was feeling kind of apprenhensive of the place in the lobby/elevator/hallway, but relaxed as soon as I saw our room. It was nicely appointed, very quiet, with a decent bathroom, and comfy beds. Very nice to roll right out of bed and head to the gate for our flight. Nice showerhead too!

I stay here several times a year, mostly business. It is the only hotel in the terminal and very convenient. Rooms are smallish but comfortable, and overall it is an acceptable hotel for a short transit-type visit..

I recently guaranteed a one night stay with a CC, but when arriving after a long business and travel day, the hotel was "full" and my reservation was nowhere to be found. At 2330 at night, this is not good news. Obviously, the front desk staff ( with minimal apology ), thought that I was not coming, and gave my room to another guest.

I found another close-by hotel, but was 90 minutes later than planned in getting some rest. I will not stay here again. Minor consolation : no charge to my CC :-)