I chose this hotel for the name, the price and the convenience to the airport. The fact they had a shuttle to and from the airport was a deciding factor as well. We arrived at the airport and after retrieving our bags went to the curb to wait for the shuttle. After about 20 minutes, I called the hotel and they said they would send it right away and it should arrive in about 20 minutes. I told them EXACTLY where we were waiting and gave them my cell phone number. Forty five minutes later, we called again. "He will be there in 5 minutes". Twenty minutes later, another call....5 minutes.....my husband told them how long we had been waiting. They said the driver was at the airport and to watch for him. After another 20 minutes we took a cab (the hotel did pay the fare). My husband was VERY clear with them about how unhappy we were. There was NO apology. They did lower the price of the room and gave us two free bottles of water! I will not stay here again. This is NOT the way to treat customers.
- Official Description (provided by the hotel):
- The Holiday Inn Express Miami Doral is now open. The Holiday Inn Express Miami Airport Doral is a homey, boutique property, conveniently located just minutes from Miami International Airport and the Port of Miami. You'll find the comfort and convenience you need at the Holiday Inn Express located in the great city of Doral , which is well known for shopping and The Trump National Doral. Guests are glad to know that our hotel provides complimentary shuttle service to and from the Miami International Airport (MIA) (Available from 6am-10pm only. Guest must call the hotel from the airport upon arrival for pick). The central location of the Holiday Inn Express Miami Airport Doral Area makes it convenient for leisure and business travelers to interact with both attractions and businesses in Miami, Florida. For business travelers our hotel offers 24-hour Business Center with fax, copy, e-mail and print services. We also offer free high-speed wireless Internet access throughout the hotel, making it easy for you to catch up on work. Leisure guests will admire staying at our hotel because of easy access to famous local attractions including the white sands of South Beach, the Trump National Doral Resort and Spa, Miami International Mall, and University of Miami when attending a football game or other sporting events. Additionally, we are in short distance to the Port of Miami. Other hotels near the Miami International Airport can't compete with the list of amenities we offer. Start your extraordinary day off by stopping by our Express Start breakfast bar. Stay Smart when you stay with us! ... more less
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- Also Known As:
- Holiday Inn Express Miami Airport Doral Area Hotel Miami
- Miami Holiday Inn Express
- Miami Clarion