I chose this hotel for the name, the price and the convenience to the airport. The fact they had a shuttle to and from the airport was a deciding factor as well. We arrived at the airport and after retrieving our bags went to the curb to wait for the shuttle. After about 20 minutes, I called the hotel and they said they would send it right away and it should arrive in about 20 minutes. I told them EXACTLY where we were waiting and gave them my cell phone number. Forty five minutes later, we called again. "He will be there in 5 minutes". Twenty minutes later, another call....5 minutes.....my husband told them how long we had been waiting. They said the driver was at the airport and to watch for him. After another 20 minutes we took a cab (the hotel did pay the fare). My husband was VERY clear with them about how unhappy we were. There was NO apology. They did lower the price of the room and gave us two free bottles of water! I will not stay here again. This is NOT the way to treat customers.
- Official Description (provided by the hotel):
- The Holiday Inn Express Miami Doral is now open. The Holiday Inn Express Miami Airport Doral is a homey, boutique property, conveniently located just minutes from Miami International Airport and the Port of Miami. Other notable attractions nearby include the Miami Children's Museum, Dolphin Stadium and the Doral Golf Resort & Spa. Both Parrot Jungle Island theme park and the Miami Seaquarium provide fun and entertainment for the entire family. World-renowned South Beach offers more than just white, sandy beaches. The area boasts colorful art-deco buildings, lively nightclubs, outdoor cafÃ©s, and countless people and vehicles cruising along Ocean Drive. The nearby neighborhood of Coconut Grove boasts an abundance of culture, arts, entertainment, unique shops and a variety of great dining options. Miami International Mall and Dolphin Mall offer fabulous shopping opportunities in the area. South Beach, Miami and the surrounding vicinity are home to a diverse selection of restaurants and cocktail lounges, including several near the hotel. During your stay, enjoy a robust, free Express Start breakfast bar with signature cinnamon rolls, eggs and bacon! This Miami, FL hotel offers packages that include daily transfers to the Port of Miami. Please contact the hotel directly to arrange all transportation services. ... more less
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- Also Known As:
- Holiday Inn Express Miami Airport Doral Area Hotel Miami
- Miami Holiday Inn Express
- Miami Clarion