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“Nice hotel.” 4 of 5 stars
Review of Holiday Inn Express Miami Airport Doral

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Holiday Inn Express Miami Airport Doral
3.0 of 5 Hotel   |   8436 NW 36th Street, Miami, FL 33166   |  
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Ranked #48 of 129 hotels in Miami
Bristol, Indiana
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Nice hotel.”
4 of 5 stars Reviewed February 17, 2013

We stayed here before our cruise. We arrived in Miami in the evening, called hotel for shuttle pick up. Shuttle arrived shortly and we were on our way to the hotel. It was about a 15-20 minute ride from the airport to the hotel. Only 1 other family checking in at the same time so got right to our room. Room was nice and large. We had a king bed with a pull out for our son. Bathroom seperates the bedroom from the front room. We had to call the front desk and ask for sheets, pillows and blankets for the pull out but the were delivered in about 15 miuntes so not an issue. We did not want to walk anywhere to find something to eat so we asked at check in if they had any recommendations for dinner and they gave us 5-6 different menus for local delivery. We ended up just ordering pizza and it worked out great. Slept just fine then got up the following morning went down for breakfast. They were trying very hard to keep the breakfast buffet filled but there were a lot of people trying to eat . After breakfast we waited for the shuttle to the pier, Shuttle was an additional $12.00 per person. Not a fan of the shuttle service that they use. The driver was not too sure where he was going so we ended up backtracking to pick up more passengers at a different hotel then we headed on to the pier. For the price we will most likely look for a hotel closer to the pier.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 9, 2013
Thank you for sharing your opinion and thoughts of your Miami visit. I would like to let you know that I have talked to our shuttle company and we have resolved the issue you mentioned. We would never want to have the guest wait as much to get to their destination. We thank you for your comments and we look forward to your next Miami visit.
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340 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
fargo
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 13, 2013

We stayed at this location on Feb 3 and on Feb 8-10. We had picked this hotel because of a free shuttle from / to airport. When we arrived at the airport we had to call the hotel and then the shuttle would pick us up. This worked out fine. The only negative is that the shuttle doesn't run 24 hours so we had to take a taxi to the airport since we had to be there by 5 am.

Room: the room is spacious. Nothing special. Our room was clean. The only thing we noticed is that one of the table lamps did not have a bulb in. Check in was fast. On Feb 8 we returned from a cruise and arrived at the hotel early. They had a room available and allowed us to check in and since our flight was cancelled for the next day they were able to extend our reservation.

Staff: The staff at the registration desk during the day were friendly and helpful. Fay, gave us ideas what to do since we were stranded for an extra day. She directed us to the bus stops and told us how to get to the Dolphin mall. We had noticed that there were day trips available, with hotel pickups, and she found out information and arranged for us to go on one. She even arranged for us to get a breakfast to go- cereal, milk and a breakfast bar. The one complaint I have is the young man that was working the desk at 5am on Feb 9th. We had been waiting for over a half hour for a bus to pick us up for the tour. When he was asked about checking with the company about where the bus was it seemed as if it was a bother to help us. He was not friendly and seemed that we were an inconvience to him.

Location: The hotel is close to the airport and that is about it. It is located in a business district so there are not many restaurants within easy walking distance. There is a Carino's about a 5 minute walk that is very good. Other resteraunts are more like a 15 minute walk minimum so if you don't have a car it is very limited on where you can go.

Breakfast: average contential breakfast.

The biggest complaint that I have and it is not the fault of the hotel is about the Super tours that they work with. The tour was misrepresented to us but I believe that was the fault of the tour company. Do not book a tour through the hotel with this tour company.

I think that if we went back to Miami I would consider spending more for a room and staying in an area that had more restaurants and things to do.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami Airport Doral, responded to this review, March 3, 2013
Dear falcon59,

Thank you for your detailed review and recent stay at our property. You have covered many aspects of your stay and I am disappointed to read that you did not enjoy your overall experience with us especially with the issues encountered with some of the staff and the tour experience. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Once again, many thanks for your review and I do apologize and regret that this impacted your stay with us.

Sincerely,

Pam G.
Case Manager
IHGCare
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San Francisco, CA
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 12, 2013

Not quite what I was expecting, but did meet almost all my pre-search criteria for a place to stay overnight en route to the Caribbean. What I liked: free airport shuttle, wifi and decent breakfast, comfortable king-size bed. What I didn't like: no blackout curtain (!), hotel is showing some signs of age, and no food available the night we arrived. 10 PM on a Sunday, coming from west coast so it was our dinnertime: the only place open within walking distance (15 min) was the Hyatt, where a small lobby bar offers a limited menu. 2 or 3 other places closed at 10. Be aware the shuttle takes a good 20 min. to/from airport, more at rush hour. Call the desk when you arrive at the airport, and be sure to look for the correct Holiday Inn shuttle (HIE Doral).

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 9, 2013
After further review we have assured that all the rooms have black out curtains and we do apologize for not having much dining options. i do want to inform you that we now have a new sports bar within walking distance that is open 7 days a week from 11am-2am. We hope you come by and give them a try. Thank you for your review.
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Stockholm, Sweden
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed January 23, 2013

Holiday Inn Express Doral is 10-15min from the airport. Free parking and free shuttle service. Rooms are spacious, and have a strange layout where the entrance is through the bathroom. A simple but filling breakfast is included in the price.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 9, 2013
we are glad to know that you had a pleasant stay with us and we were able to meet your needs. We apologize for our room layout and we will be working to fix that in the near future. Thank You
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Mont-Saint-Hilaire, Canada
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 16, 2013

We stayed one night but left our car for one week to take a cruisefrom Miami. Room was small, not perfect clean, breakfast was ok. We used the washer and dryer $2.00 each per use, worked well for us, check in was fast and parking was good too.

Negative: shuttle to the port is 12$ each one way, took us 90 minutes to get to the pier (too long) many hotel stops. can use the same shuttle to return to the hotel, we were lucky it took only 45 minutes to return ! Next time we would use a hotel closer to the cruise port and use a taxi much faster...and less waste of our precious time and traveling around hotels and airport !

Room Tip: book the returning trip 12$/ each from the shuttle (KSA) directly in the bus when you travel to the...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 9, 2013
On behalf of the staff and myself I would like to thank you for your review. Each review is taken serious and read for you department heads to pin point our goods and bad. We try to fix those that are bad and try to override the good.We have taken matters to assure that guest don't experience that long delay to go to the port.
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Marietta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2013

Beatriz ran the breakfast area (and seems to do a lot of other tasks too). She was remarkably friendly and helpful and had recommendations for the area. People like Beatriz are a credit to Holiday Inn Express.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 9, 2013
it's an honor for us to know that Beatriz went above and beyond her line of duty to serve you to the fullest.People like her are one of a kind and words from you let us know and recognize her work We have gave her an incentive and she is looking forward to seeing you in her next Miami visit
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Dulverton, United Kingdom
Top Contributor
62 reviews 62 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed January 14, 2013

Stayed here for just one night before moving on. Phoned the hotel from the Airport and they sent a local shuttle to pick up us, which saved money on a taxi.

The hotel is much grander than the Holiday Inn Expresses that we see in most of Europe, check-in was smooth and the room was very large, with a huge bed and bathroom. Breakfast was the ususual H.I. fayre, and you could struggle to get a table at busy times, but the waitress cleared the tables quickly once they were unoccupied.

There is a nice pool with loungers at the back of the hotel, together with free internet near the lobby. All in all a pleasent place for an overnight stop. Would return there agin if ever back in Miami.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 9, 2013
we are glad to know that your enjoyed your Miami visit with us. We look forward to serving you again in the future and exceed your expectations once again. Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Miami Airport Doral

Address: 8436 NW 36th Street, Miami, FL 33166
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Miami Airport Doral 3*
Official Description (provided by the hotel):
The Holiday Inn Express Miami Doral is now open. The Holiday Inn Express Miami Airport Doral is a homey, boutique property, conveniently located just minutes from Miami International Airport and the Port of Miami. Other notable attractions nearby include the Miami Children's Museum, Dolphin Stadium and the Doral Golf Resort & Spa. Both Parrot Jungle Island theme park and the Miami Seaquarium provide fun and entertainment for the entire family. World-renowned South Beach offers more than just white, sandy beaches. The area boasts colorful art-deco buildings, lively nightclubs, outdoor cafés, and countless people and vehicles cruising along Ocean Drive. The nearby neighborhood of Coconut Grove boasts an abundance of culture, arts, entertainment, unique shops and a variety of great dining options. Miami International Mall and Dolphin Mall offer fabulous shopping opportunities in the area. South Beach, Miami and the surrounding vicinity are home to a diverse selection of restaurants and cocktail lounges, including several near the hotel. During your stay, enjoy a robust, free Express Start breakfast bar with signature cinnamon rolls, eggs and bacon! This Miami, FL hotel offers packages that include daily transfers to the Port of Miami. Please contact the hotel directly to arrange all transportation services. ... more   less 
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Also Known As:
Holiday Inn Express Miami Airport Doral Area Hotel Miami
Miami Holiday Inn Express
Miami Clarion

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