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“Satisfaction” 4 of 5 stars
Review of Holiday Inn Express Miami Airport Doral Area

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Holiday Inn Express Miami Airport Doral Area
3.0 of 5 Hotel   |   8436 NW 36th Street, Miami, FL 33166   |  
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Ranked #49 of 131 hotels in Miami
Bogota, Colombia
1 review
2 helpful votes 2 helpful votes
“Satisfaction”
4 of 5 stars Reviewed December 10, 2012

My Family and I want to recommend this hotel because of the service attitude of its staff. The outstanding service from BEATRIZ is what will surely take us back to this hotel in our next vacations in Miami.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, March 7, 2013
Thank you for your kind words and letting us know that Betty made your day. Reviews like yours are taken very serious as they let us know were we stand in providing memorable services. We look forward to your Miami visit in the near future.
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327 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Trinidad
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2012

After a three and a half hour flight into Miami, we required a hotel within close proximity to a specific location in Doral. The staff at Holiday Inn Express were courteous, professional and aptly responsive to requests for assistance. For example, I required a taxi on several occasions and simply liaised with the front desk and the taxi arrived on time.

This hotel has a 'boutique' feel with amenities easily accessible. Free features included a free shuttle service, Wi fi and access to the business center should you require internet access, gym and breakfast.

Hats off to Beatriz 'Betty' for her exceptional customer service as she ensured breakfast was served promptly at 6:00 a.m. daily, consistently greeted customers with sincerity and sought our comfort.

Would I return to the Holiday Inn Express Doral - you bet ya!!!

See you in 2013, Guys.

Room Tip: Corner suites are larger and the higher floors have less noise.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, December 10, 2012
Thank you for your kind words.It lets us know that we are on the same page and are meeting guest needs and concerns.Betty will be recognized for going the extra mile and we will see you in 2013. Happy Holidays
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Sarnia, Canada
Top Contributor
80 reviews 80 reviews
48 hotel reviews
Reviews in 55 cities Reviews in 55 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 16, 2012

We stayed here on our way to Peru because it had an airport shuttle. This turned out to be a hotel quite far from the airport and we would not recommend staying here for that purpose. It took us about 30 minutes to get to the hotel after waiting 1 hour for a shuttle to appear at the airport. The hotel is run down and needs refurbishing. The breakfast buffet was not too bad. We could not utilize the airport shuttle to return to the airport as it doesn't start running until 6am ( we had to get a taxi at 3 am which cost $25.). We would recommend staying right at the airport even if it cost slightly more - just for the convenience.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, March 7, 2013
Thank you for sharing your opinion about the hotel.We apologize for the inconvenience the shuttle and location may have caused you.We hope you give our brand another chance when it comes to your lodging needs.Once again we thank you for your review and will use this to better improve our service.
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America
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 14, 2012

I'm writing this review because when I came in to the hotel no one greeted us, when I showed that I had a pre payed voucher for my stay, it seemed like the guy in the front desk didn't knew what Do and that was exactly what happened, when I tried to check out, to my surprise the guy at the reception had charge me for the night even when I had already paid the nigh via a travel agency. If I didn't notice that I'd had been charge double for my stay at a average hotel. It's important to say that the lady that was I. The reception next day apologized and fixed the error but, what if I hadn't noticed? So be careful of the guy at night shift, he doesn't know his job.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, March 7, 2013
On behalf of the staff here at our property we thank you for sharing your experience with us and others. We care what people say and we review all reviews to point out our weaknesses and strengths. We take all the information provided by our guest and plan ways we can better our service. We apologize for the incident you experienced and sorry for the miscommunication your encountered.
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Cincinnati
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 30, 2012

The wife and I stayed here after a Caribbean cruise in February 2012 that docked on Saturday, but we wanted to spend the afternoon at the beach before heading home the next morning. The property was in good shape, the room nicely made-up and smelled clean. However, this property was not near much other than the airport and chain restaurants.

Check-In
Checking in was a breeze, as seems to have become the standard when I travel (only very rarely do I have issues checking in nowadays). The gentleman at the front desk was courteous, pointed out the amenities available and helped with dinner recommendations.

Room
As stated above, the room was neat and organized. We had a simple room, which was all we needed since we were in it for less than 10 hours. Clean and simple - no complaints.

Pool
We did not use the pool, but walked through the pool area and it seemed very nice for a Holiday Inn (usually you'd expect to see a simple rectangular pool, but this one had a unique shape and plenty of tables and chairs around for lounging and watching your kids play).

Location
This is my one complaint. The area of Doral is on the northwest corner of Miami, with the airport to the south and the Everglades to the west. We wanted to have some local food while we were in Miami (no chain restaurants), but after asking the front desk staff and driving around the Doral area for over an hour looking for something unique, we settled on Red Lobster (exactly what we didn't want). Don't get me wrong - there are plenty of food options around, but they were all chains.

Summary
If you're looking for a quick overnight stay near the airport and are not looking for local cuisine, look no further. This Holiday Inn will meet your needs just fine!

Room Tip: Realize that you are near the airport. We didn't request any specific room, and had no problems...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, November 7, 2012
Thank you for your review and we are glad you had a satisfied stay.We apologize that the local food options are limited but due to the area and businesses around here the chains decided to take over.We look forward to your next Miami visit were we can recommend you some local restaurants that are with a 3 mile radius.We thank you for your loyalty and feedback.We take these reviews and share them with our staff to let them know that we are in the right path.
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Trinidad
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2012

Excellent stay at this hotel, most welcoming staff. Stayed here with my husband and baby and the service was excellent, breakfast was well prepared. Room was clean and comfortable, great location for shopping!

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, September 27, 2012
I would like to thank you on behalf of the staff and myself for your review. Reviews like yours and all other guest whether good or bad let us know we are doing our job and help us improve in any way possible.We look forward to serving you for a future Miami stay.
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South Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2012

The walls and the rugs were the first thing I noticed in my room and the hallways. They were really old. They looked as if they hadn't been updated since the early 90's if not earlier. The comforter was so thin and super cheap. I thought all Holiday Inn hotels upgraded to the nice down comforters and the new clean remote controls. I guess not. I stay at HI hotels at least 10 times a year for business. This time was leisure and it was in the top 3 for the worst HI hotels I've stayed in the 5 years I've been using them on a regular basis. There was no microwave in the room either. Luckily we didn't need one since we were only there for one night before boarding our cruise ship. Also, the breakfast was horrible. The eggs tasted just like powder (according to one of my friends traveling with me.), and there was no breakfast meat served at all. The orange juice tasted more like orange drink with a lot of water in it. I decided to eat a banana and hold off until lunch on the cruise ship. Lastly, we booked the sail away package where you leave your car at the hotel for your cruise vacation and a shuttle takes you to the port. The shuttle from the hotel to the port was scheduled for 11am. I asked ahead of time to have that time moved up because that time was completely unacceptable. This was my sixth cruise and we're usually on the ship or just boarding at that time. We didn't want to be just leaving the hotel. The shuttle wanted a private fare to change the time. We decided to schedule our own taxi to leave the hotel at 0830, which was cheaper for 4 people. This hotel is definitely on my "no go" list for our 2013 cruise. On a good note, our car was intact when we returned after 7 days.

Room Tip: Remember your hotel's address. This is one of three HI hotels that I saw on the same street. I a...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Manager at Holiday Inn Express Miami Airport Doral Area, responded to this review, September 5, 2012
Thank you for your review regarding your experience with the Holiday Inn Express Miami - Doral, FL. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the overall dissatisfaction you had experienced may have caused you.I would like to inform you that we have taken the appropriate measures to improve our hotel appearance and are actually renovating the interior of the hotel.We do apologize for not being able to serve you on your transportation to the cruise. We would like to inform you that we work with an outside company that runs only on the appropriate scheduled times.Any times scheduled outside of the normal hours conclude in a regular rate.Rate does vary because we have a contract price only during those times. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and hope you will continue to choose IHG for your future travel needs.
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Additional Information about Holiday Inn Express Miami Airport Doral Area

Also Known As:
Holiday Inn Express Miami Airport Doral Area Hotel
Holiday Inn Express Miami Airport Doral Area Hotel Miami
Holiday Inn Express Miami
Miami Holiday Inn Express
Miami Clarion
Address: 8436 NW 36th Street, Miami, FL 33166
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Miami
#44 Business Hotel in Miami
#47 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Miami Airport Doral Area 3*
Official Description (provided by the hotel):
The Holiday Inn Express Miami Doral is now open. The Holiday Inn Express Miami Airport Doral is a homey, boutique property, conveniently located just minutes from Miami International Airport and the Port of Miami. Other notable attractions nearby include the Miami Children's Museum, Dolphin Stadium and the Doral Golf Resort & Spa. Both Parrot Jungle Island theme park and the Miami Seaquarium provide fun and entertainment for the entire family. World-renowned South Beach offers more than just white, sandy beaches. The area boasts colorful art-deco buildings, lively nightclubs, outdoor cafés, and countless people and vehicles cruising along Ocean Drive. The nearby neighborhood of Coconut Grove boasts an abundance of culture, arts, entertainment, unique shops and a variety of great dining options. Miami International Mall and Dolphin Mall offer fabulous shopping opportunities in the area. South Beach, Miami and the surrounding vicinity are home to a diverse selection of restaurants and cocktail lounges, including several near the hotel. During your stay, enjoy a robust, free Express Start breakfast bar with signature cinnamon rolls, eggs and bacon! This Miami, FL hotel offers packages that include daily transfers to the Port of Miami. Please contact the hotel directly to arrange all transportation services. ... more   less 
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