This was by far the worst experience I have ever had at a laquinta and it made me reconsider ever staying at a laquinta property again. It was a complete waste of my points and money. After checking into the hotel on 4/12/14 and going up to the room I realized there was a roach on the table. I advised the front desk and was told to call if another one was seen. The water would not get hot in the shower. After returning to the hotel late on Saturday night my room key would not work. I went down to the front desk at 2am to have a new key made after trying multiple times to access my room, there was nobody there. I called and searched the entire property along with multiple other guest who were arriving for check in. Nobody came to the desk until after 4am. Her name was Brenda. She was rude and insincere over the fact that I had two children who were tired but could not have access to a bed. The customer service at this property is horrible.
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- Also Known As:
- La Quinta Inn & Suites Miami Airport West Hotel Miami
- La Quinta Inn And Suites Miami Airport West
- La Quinta Miami
- Miami La Quinta