We weren't as impressed as we expected to be with such a highly ranked hotel. That said, it was "nice enough" overall as it was clean, comfortable and stylish.
Our stay got off to a rocky start when we had to wait over 45 minutes on the free airport shuttle that was suppose to arrive every 15 minutes. My husband called after waiting 30 minutes at the airport and was told the shuttle would arrive in 15 minutes. Since they were suppose to arrive in 15 minute intervals, we took that to mean they didn't even send the shuttle until we called about it.
When the shuttle did arrive (20 minutes later) the shuttle driver apologetically told us the van was full but there would be another sent immediately. We didn't wait on that one, but hired a taxi instead. (The airport shuttle was just leaving the hotel as we arrived.) The manager said he would send a complimentary coupon for the dining room to us as compensation but instead, we received a "one free drink" coupon. Odd, since there were two of us! Oh well ...
We were awakened several times during the night by noise in the hallway outside our room and that was a bit surprising.
I gave the hotel a "Very Good" rating because of two employees in particular, Horatio and Frank. Both of them went above the call of duty in making our stay enjoyable. They were friendly and exceptionally helpful. They pretty much "saved the stay" for us. Thanks Guys!
- Official Description (provided by the hotel):
- In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more less
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- Also Known As:
- Sofitel Miami Hotel Miami
- Miami Sofitel
- Accor Miami
- Sofitel Miami Airport