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“Did not meet my expectations for a Sofitel” 2 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #29 of 129 Hotels in Miami
GreenLeadersGold level
London
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Did not meet my expectations for a Sofitel”
2 of 5 stars Reviewed January 7, 2014

I've stayed at several Sofitel hotels in various parts of the world and have always been impressed or, at a minimum, satisfied.

This one was pretty disappointing.

- The airport shuttle is supposed to run every 30 minutes, which means your maximum wait time should be 30 minutes and the average wait would be closer to 15 minutes. We waited 45 minutes and were about to take a taxi when it eventually showed up. Don't rely on it in a time crunch.

- The hotel itself is clearly pretty old, dirty feeling, and needs renovating. They may be currently renovating as our first room smelled of paint and there was paint haze floating in the elevators (hold your breath).

- Speaking of elevators, they are dreadfully slow and we couldn't tell if they were actually working properly. We waited over 10 minutes for oneand couldn't actually tell if we successfully called it because the call buttons are always lit up and provide no feedback. If you're in a rush to catch a flight or something, these elevators could ruin it for you - no kidding. We almost took the stairs from the 15th floor with our bags in tow because they took so long.

- As mentioned, our first room stunk of paint and was connected to a neighboring room with a thin door that offered no sound insulation. With loud neighbors and a stinky room, we requested a room change. The room change was honored quickly and we were asked to meet someone bringing new keys to our new room on a different floor. We eventually made it to the new room (it took 15 minutes due to the elevators) and then waited for someone to bring keys, which took another 15-20 minutes while we awkwardly stood in the hallway with our bags (the staff were probably waiting for the elevators too).

On the plus side, the staff is professional and personable - we had no issues with them.

BUT, we only stayed here because it was close to the airport and supposed to help save time for one night in/out Miami. After landing we waited way too long for the shuttle and found ourselves waiting again for room keys and terrible elevators in a hotel that wasn't particularly pleasant. It wasn't worth it.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at Sofitel Miami, responded to this review, January 9, 2014
Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. I am truly sorry that your experience did not fully meet your expectations.
Please allow me to express my deepest apologies for the inconvenience you encountered with our elevators. I can assure you that our engineering team worked diligently to resolve the issue in a timely manner and that we took all the necessary measures to prevent any future occurrence.
We are in the process of major renovations, and it is our hope that you will give us the opportunity to regain your trust in our product and service. All of our guestrooms and corridors should be completed by the end of January 2014. We would be delighted to give you a tour of our brand new rooms.
Sincerely,
Fadhel Tahar
General Manager
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2,385 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Key West, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Excellent hotel. Conveniently located and secure, it is a well managed property that gives new meaning to accommodation. The staff is professional and works as a team to make everything work. I applaud them and The Hotel Sofitel Miami.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, General Manager at Sofitel Miami, responded to this review, January 8, 2014
Thank you so much for your kind words. All of our ambassadors are looking forward to welcoming you back to your home away from home.
With all my best wishes for the New Year,
Fadhel Tahar
General Manager
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Littleton, Colorado
2 reviews
4 of 5 stars Reviewed January 6, 2014

We had not heard of Sofitel hotels - and were very impressed with the new décor and the very courteous and helpful staff! The lobby and lounge area was fantastic -- very comfortable and beautifully decorated. Our only concern was with the some issues with leaking in two of the 7 rooms our group had -- but have to believe that this was because of the recent remodeling and probably still needing to have final check-off fixes. We were pleased - at the rates we had especially. The concierge was very helpful, too!

Due to high numbers of families there, we were unable to get a blanket at bedtime -- and I hate those down comforters. So - ask ahead if you are like me.

Room Tip: We all had rooms with king size beds and were happy. If you are bothered by airplane noise, might w...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, General Manager at Sofitel Miami, responded to this review, January 8, 2014
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your story.
Warm regards,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crevalcore, Italy
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 4, 2014

It's our second time at the Sofitel Miami. What to say..everything is perfect.the hotel is decorated in Art deco style and it's our ideal location for our holidays in Miami.It is located near Miami Intarnational Airport, Coral Gables and South Beach Our room, a superior room was very nice big and clean with free wi-fi and a beautiful view of the Lagoon..Amazing the american and continental breakfast at the buffed which was complementary.We appreciated the service and the kindness of the staff.What could be improved is the valet parking that should be included, we had tov pay USD 9 a day and second thing there was no mini-bar in the room only two free bottles of water.We enjoyed our stay at the Sofitel Miami.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, General Manager at Sofitel Miami, responded to this review, January 8, 2014
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at the Sofitel Miami and look forward to seeing you again in the near future. Mini bars are available upon request. Please feel free to mention your preference when making your next reservation.
Kind regards,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

Stayed at this hotel for on night on 23rd December 2013. Excellent hotel and very professional staff. Very clean and the best comfortable bed for a hotel. Beautiful surroundings and very sound proof rooms. Would have like to stay longer to really enjoy this hotel. Perfect stay. The only criticism is that the dinner at restaurant was expensive at 95 USD.

Room Tip: Room 801 is great or rooms on this floor.
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  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, General Manager at Sofitel Miami, responded to this review, January 8, 2014
Thank you very much for taking the time to share your comments regarding your recent stay with us. Sofitel strives to offer its guests a fine dining experience through demonstrating the French Art de Recevoir. Our restaurant ambassadors will also gladly make any suggestion based on your preferences. They stand at your service to make your dining experience most enjoyable.

We hope to have the opportunity to better cater to your needs in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#5 Best Value Hotel in Miami
#12 Luxury Hotel in Miami
#21 Romantic Hotel in Miami
#22 Family Hotel in Miami
#32 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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