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“LOVELY STAY” 5 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #29 of 129 Hotels in Miami
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2,438 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sanlucar de Barrameda, Spain
Top Contributor
200 reviews 200 reviews
38 hotel reviews
Reviews in 51 cities Reviews in 51 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed December 5, 2013

Convenient location just outside airport perimeter with half hourly shuttle bus service available. Meal in the restaurant was OK, the food was acceptable but expensive. We have also eaten in the bar area on another occasion and found it more reasonably priced and better than the main restaurant although the menu is more limited.

The bedrooms and bathrooms are fine although the corridors look dated. The beds are comfortable. Some rooms have been upgraded but not all and I am sure that makes a difference, we stayed in a non-renovated room and it was fine but nothing more.

There is a nearby (5 minutes walk) shopping mall with a Publix, Starbucks', large Burlington Coat Factory and a Cuban restaurant (Casa Juan) which seemed popular with the locals

Room Tip: Ask for higher level
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at Sofitel Miami, responded to this review, December 6, 2013
Thank you very much for taking the time to share your comments regarding your recent stay with us. Sofitel strives to offer its guests a fine dining experience through demonstrating the French Art de Recevoir. Our restaurant ambassadors will gladly make any suggestion based on your preferences.They stand at your service to make your dining experience most enjoyable.
We hope to have the opportunity to better cater to your needs in the near future.
Sincerely,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 3, 2013

Stayed here for a brief night in transit, friendly foreign staff, nice ambiance and delicious cuisine. The menu alone makes it worth the stay, some really delicious, Mediterranean choices. The shuttle was prompt to and from the airport, always a plus. I would stay again for sure.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at Sofitel Miami, responded to this review, December 6, 2013
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.
We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.
Kind regards,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
103 reviews 103 reviews
82 hotel reviews
Reviews in 73 cities Reviews in 73 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed November 30, 2013

Myself and 4 of my friends stayed here for a night in the beginning of November during our overnight wait for a flight to South America.
The Sofitel Miami has a shuttle bus from Miami International Airport direct to the hotel, which takes around 10-15 minutes depending on traffic.
The hotel itself is just like any other American chain airport hotel, with a few extra touches, like the chaise longue, the toiletries and the Sofitel MyBed.
The room was very large, clean and tidy, with a good shower and a lot of empty space and polite staff (apart from the concierge who insinuated that one of our party wanted to queue jump the taxi queue... which was not the case), but I do think they need to renovate the whole hotel, as it is looking quite tired.
The bar is a tad too expensive (apart for business people on expenses), but the views from the outdoor seating area do make up for this. There is a mini Starbucks in the lobby where you can opt for a coffee and pastry rather than a full breakfast in the morning.

If I was transferring through Miami Airport for a night, I would stay here again.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at Sofitel Miami, responded to this review, December 3, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you and your friend had a memorable stay with us.
We hope to see you again very soon.
Fadhel Tahar
General Manager
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trinidad and tobago
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 27, 2013

This is the first time that the Sofitel or any hotel has charged me for packages delivered before arrival. So beware. The view from 1501 was great but something on the roof was noisy in the wind and kept us awake.

Jason and Horacio were very helpful.

Hotel can do with a makeover as it is becoming a bit outdated now.

Room Tip: Top floor could be noisy but not due to airport
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at Sofitel Miami, responded to this review, November 29, 2013
Thank you very much for sharing your recent experience at the Sofitel Miami. We truly appreciate your patronage, and I can assure you that I take your comments and concerns very seriously.
It is with the greatest pleasure that I will personally recognize Jason and Horacio on your behalf.
We are currently renovating all of our guestrooms and corridors and hope you will be back soon to enjoy our brand new modern design and the same excellent service.
Kind regards,
Fadhel Tahar
General Manager
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Lodz, Poland
Top Contributor
575 reviews 575 reviews
236 hotel reviews
Reviews in 223 cities Reviews in 223 cities
340 helpful votes 340 helpful votes
4 of 5 stars Reviewed November 26, 2013

Generally, we are satisfied with our stay in Sofitel Miami. The location, close to the airport, was perfect for us, willing only to spend the night after the flight from Europe. The staff was very friendly, both at the front desk, speaking in several languages, and in the restaurant and bar. We have got spacious room, with fabulous beds and functional bathroom. In fact, some elements are slightly tired and should be renewed shortly. As a silver member, I got vouchers for the drinks in the bar and free internet access. If the other guests have to pay for Wi-Fi, it`s ridiculous and unreasonably greedy. The dinner, we had in the downstairs restaurant, was quite average, though with good service. But the breakfast was great, with rich choice and outstanding service. The pool area is pleasantly arranged from the back side of the hotel and guarantees nice view on the Lagoon and the planes traffic around the airport.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at Sofitel Miami, responded to this review, November 27, 2013
Thank you for posting your thoughts on TripAdvisor; we really value your feedback.
We look forward to welcoming you back to the Sofitel Miami. You will truly enjoy our newly renovated rooms.
Kind regards,
Pierre Jotterand
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Miami
#5 Green Hotel in Miami
#12 Luxury Hotel in Miami
#20 Romantic Hotel in Miami
#21 Family Hotel in Miami
#30 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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