Great welcoming by the Doormen/Bellmen...They do make you feel welcome and at home but the hospitality ends there. We stayed for two weeks (plannned to stay 3 or 4 weeks but could not deal with it any longer) and unfortunatelly we were able to witness first hand such poor customer service (robotic like, lifless), poor practices of housekeeping and maintenance in general. Inconsistency in amenity placement (missing items on a daily basis), old and ripped terry. Excess of funds placed on hold without the Front Desk being able to explain reasons why. Constantly receiving notes from the desk asking us to come by to present a method of payment, although since day one they had our credit card information. As a result, very often we tried to get in our room and were not able to because the key "would not open" so we had to go down to the desk to re-program the key. The parking tickets to get in and out of the parking facilities do not work. At least they did not work most of the time, even the parking staff acknowledged that to me.
I was able after trying very hard to get the Director of Operations information and I left him a message. He returned my call and although he was no really emphatetic, (if he was I did not feel it). When I got to the hotel after speaking with the DOO,... surprise...my parking ticket did not work again and my room key was not working either....
Telephone conversations in these situations can be a bit deceiving so I decided to give the DOO another opportunity to show some care, and came in person to speak with him and saddly the results were the same, I left the meeting frustraded but above all very dissapointed to see that the business I am so pasionate about: "Hospitality",... could be so cold and lacking so much hospitality. (I am a hotelier).
At the end of the conversation I told the DOO that I was going out to dinner and would try the parking ticket, then he asked me "where are you going for dinner"? My reply: I do not know, I am going to drive around....No mention on his part something like " Please be my guest for dinner tonight!... I was not expecting it and I would have declined it any way but I left with a very dissapointng taste of the French hotel in Miami....
Then was when I got really frustrated. And was going to be initially just a friendly email and/or conversation between hoteliers, became this TripAdvisor review.
- Official Description (provided by the hotel):
- In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more less
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- Also Known As:
- Sofitel Miami Hotel Miami
- Miami Sofitel
- Accor Miami
- Sofitel Miami Airport