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“VERY PLEASANT EXPERIENCE!” 4 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #33 of 129 Hotels in Miami
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2,282 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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Prievidza, Slovakia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2013

I used accumulated Accor Hotel points to book this hotel, with adding only 60 USD for 2 nights there it was an excellent condition to stay in Miami with my family for 3 days. 20 minutes to drive to Miami South Beach is absolutely acceptable, the road also offers nice panoramatic views to Miami. Hotel itself was OK, rooms clean, bathrooms also clean, everything was working well there. Great pool for our children, very friendly staff on reception, Small Starbucks inside is an addional positive point. We had very good sleeping there, no disturbances by noise.

Room Tip: 14th floor is silent, nice view from window.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, July 22, 2013
We were honored to host you during your recent family vacation in Miami. I am delighted to know that you enjoyed our peaceful neighborhood and were able to relax at our lagoon pool with the playful water cascade, always very popular with children.
We look forward to your next visit.
Warm regards,
Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 17, 2013

Most of the staff are excellent at this hotel, but they are let down by the tired and run-down state of the building.

The rooms are just not what you should expect at a Sofitel. They are very tired, and the bathrooms in particular are in need of a total refurbishment. The carpet in the rooms is almost thread-bare, very disappointing and not welcoming at all. The fittings are old and cheap. When you walk along the corridor to your room you could be forgiven for thinking you are staying at a cheap-and-nasty motel.

The facilities are average, there is no buffet restuarant and the food was never particularly good, either in the restuarant or from room service.

The shuttle from the airport is good, coming every 30 minutes. I stayed here because I was told when I booked that I could use the hotel shuttle to get to a nearby office building, this turned out to be a big problem, most of the time they didn't bother turning up forcing me to walk back after being left on hold on the phone indefinitely.

If you like staying at Sofitel hotels because of their reputation for high standards, be prepared to be very disappointed if you stay here.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, July 22, 2013
Thank you very much for staying with us during your recent business trip to Miami. I am sincerely disappointed to read that we were not able to meet your expectations.
We are planning major renovations within the next couple of months. We hope you will be back soon to experience the same excellent service with a new and innovative interior decoration.
Please come back again and feel free to contact me directly if I may be of any assistance.
Sincerely,
Balendra Nagesvaran
General Manager
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Aussie In London
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 17, 2013

I am writing this review at 2am- I cannot sleep due to the noise of the guests in the room next to me.

This is the secon night I have experienced this- different guests next door, same problem. The only night I have slept is the night the room next door was empty.

I think the issue is partially that the rooms are not sufficiently sound proofed. It also seems to be the sort of clientele- groups of people staying 1 night between connecting flights at Miami airport- who socialise in their rooms until the small hours.

The hotel itself is very nice. Good restaurant and bar, well sized room.

I would not recommend staying if you are a business traveller like me or have a small family where sleep is important.

Two nights, two different set it guests suggests its more than an isolated issue.

  • Stayed July 2013
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, July 18, 2013
Thank you for taking the time to write about your recent stay at the Sofitel Miami. I have reviewed your comments and can assure you that I take them very seriously. I am sorry that your experience did not fully meet your expectations. It is with great pleasure that I can inform you that we are in the planning process of major renovations within the next few months.

Our relationship with our guests is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Balendra Nagesvaran
General Manager
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Woodbridge, New Jersey
1 review
4 of 5 stars Reviewed July 14, 2013

We had a great experience and would use the hotel again. Great location: 22 minutes to South Beach or Key Biscayne, under 10 minutes to University of Miami, less than 10 minutes to airport. Nice rooms, pleasant staff, great pool.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, July 18, 2013
Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests.

Our entire team is looking forward to the pleasure of welcoming you back to the Sofitel. Please do not hesitate to let us know if there is anything we can do to make your next stay with us most enjoyable.

Sincerely,
Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port of Spain, Trinidad
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2013

Due to flight changes, we ended up with an unexpected stay in Miami and decided to make the best of it. Based on a great experience with Sofitel in the UK, we picked Sofitel without any idea of where it was. The proximity to the airport turned out to be very convenient, as the shuttle comes by about every 30 mins, saving some $ on taxis. Yet it is not so close as to be noisy. Even from on board the shuttle, the staff are so remarkably friendly and professional, you start off feeling good before you even arrive. That is what makes this hotel stand out: it's not a beach hotel and it's not a resort (though there is a nice lounge area around a small pool) but if you have to travel then feeling welcomed and well attended to makes all the difference. Shopping and restaurants are all within a short taxi ride, and let's face it, in the suburbs of any US city, "walking distance" is not an option unless you want to be located in the parking lot of a mall. Sofitel is also the rare hotel where the in-house restaurant is better than many you will find outside, so we stayed in for dinner some days without feeling we missed out. Magnifique, and merci.

Room Tip: There are no coffee machines in the rooms but you won't miss them. Sofitel gives you complimenta...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, July 18, 2013
Thank you very much for taking the time to share your comments concerning your stay at the Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is exceedingly important as it helps us to continually improve upon our service and provide a memorable experience to our valued guests.

We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with pleasant memories. Our relationship with our guests is of paramount importance.

We sincerely appreciate your loyalty to Sofitel. Our entire team is looking forward to the pleasure of welcoming you back in the near future.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#6 Best Value Hotel in Miami
#13 Luxury Hotel in Miami
#20 Romantic Hotel in Miami
#22 Family Hotel in Miami
#27 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Agoda, Reservation Counter, ACCOR, Odigeo, TripOnline SA and Tingo so you can book your Sofitel Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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