I am a motivational speaker and travel 1/2 of the month all over the US. This was my first time staying at a Sofitel and they blew me away. The customer service was incredible! I am a Platinum member with a few hotel chains but I would switch to this hotel in a second. I only wish they had more hotels throughout the US, but one thing is for sure....this is my only hotel I will stay at in Miami.
BTW, this is a very upscale hotel.