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“Great airport hotel” 4 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #33 of 130 hotels in Miami
Naperville, Illinois, United States
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Great airport hotel”
4 of 5 stars Reviewed May 2, 2013

It may not be in South Beach, but had a great short business stay at the property. Beds are great and rooms are average but decent (no coffee maker in the room though?). What makes this a 4 vs a 3 rating is the staff - espescially the bar. Good people watching, but the staff is really good - courteous, funny, aware and went out of there way to make sure I was attended to and having a good time.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, May 6, 2013
Dear John R:
I am delighted to know that you had the opportunity to enjoy some Magnifique moments at Le Bar. It is with great pleasure that I will share your compliments with our team members and personally recognize them on your behalf for their courteous, funny and personalized service.
Warm regards,
Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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brighton
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 2, 2013

I stayed here one night on business. Staff were friendly and efficient. It has a small pool for the number of rooms. The breakfast was expensive $9 for a bowl of special K! The rooms were tired and old fashioned. On the plus side the food was good( if pricey) and the staff were friendly. A charge for parking was also levied even though my car was there for 3 hours and I paid a lot for a room. i am sure there are better hotels available..

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, May 3, 2013
Thank you very much for taking the time to share your comments. We truly value your patronage, and I can assure you that we take your concerns very seriously.
We hope to have the pleasure of welcoming you back in the near future. Please do not hesitate to contact me directly if I may be of any assistance during your next visit.
Sincerely,
Balendra Nagesvaran
General Manager
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Kingston, Jamaica
1 review
4 of 5 stars Reviewed May 1, 2013

We enjoyed our stay at the Sofitel hotel for a number of reasons. The simple elegance of the hotel, friendliness of the staff, relaxing atmosphere & convenience close to the airport and shopping.

The European atmosphere is wonderful & we shall make the Sofitel our Hotel of choice in Miami & other worldwide locations.

Absolutely wonderful l!!

Room Tip: Recommend a room on the higher floors with a beautiful view overlooking the canal
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, May 3, 2013
Thank you very much for your kind words. At Sofitel, our Ambassadors are working really hard to link the world with French Elegance, offering you a personalized service enriched with emotion.

I can assure you that you will experience the same Essence of Plaisir at all our locations throughout the world.

A bientôt!

Balendra Nagesvaran
General Manager
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Nassau, Bahamas
1 review
4 of 5 stars Reviewed May 1, 2013

We had a good stay. The staff were courteous and obviously desired to please. The front desk were responsive. . The rooms were clean and well appointed. The restaurant is delightful Overall I enjoyed it.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, May 3, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.

We hope to see you again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key West, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 30, 2013

We always choose Sofitel Miami when traveling to and from Miami. We are welcomed back and treated very well by the staff. Our special requests are honored when possible. The dining room has wonderful food and also a great staff....Carlos, Carlito, Luz and the "suits" pitch in and add to the elegant atmosphere.
Ricardo always has a smiling greeting and interesting story whether at the front door or in the Shuttle!
This is NOT your ordinary Airport Hotel, which is why we love it. Merci...a bientot!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, May 2, 2013
We truly value your loyalty to the Sofitel Miami, and it is with great honor that I will share your compliments with all of our ambassadors who work diligently to demonstrate the French Elegance Sofitel is known for around the world.
Thank you for your patronage. We look forward to welcoming you back for another Magnifique stay in sunny Miami.
Warm regards,
Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 27, 2013

We loved this hotel. The staff was so pleasant , friendly and helpful. Our room was comfortable and clean. The restaurant food was excellent. The pool area was clean and the chairs and lounges were very comfy. We would definitely stay there again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, May 2, 2013
Thank you very much for your kind words. We are delighted to know that you enjoyed our large and comfortable rooms, as well as the French “Art de la Table” we strive to be known for around the world.

We look forward to welcoming you back!

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
137 reviews 137 reviews
86 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed April 27, 2013

Truly a let down from Day 1. I arrived to find out the room I reserved wasn’t available- now I was in a double room not King- Also unable at first to locate FEDEX shipped to me (which hotel charges fee for) he next issue is the horrible service received from a "Julie" at front desk- I asked for the bellman with luggage cart and gave my valet # to also have the car pulled around- waited 20 minutes and called back to hear from her- Yes, I will let them know in a minute" I explained the purpose for my original call was to minimize time so that I could attend my business meetings. She said she would let them know-they NEVER showed up- I carried the large box to the car- that WAS NOT there. The valet said they just got the call and couldn’t find my car ticket ( I pointed it out right in front of him on the desk)- Restaurant in Lobby- At lunch- the waitress didn’t know the menu she thought the item on my plate was Cheese when I ordered tofu- It was tofu. Then I ate dinner at La Riviera also in Hotel- Food was not fresh - Seafood Paella- bad odor as well. Service was fair. The service in the rest of this hotel is terrible; rooms are average- and no reason to return again.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, April 29, 2013
Thank you very much for taking the time to share your comments. I sincerely regret to read that you did not enjoy your stay with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore, your feedback is very important to us. Please allow me to express my deepest apologies in regards to the inconveniences caused.

We will look closely into the issues you have brought to light and would welcome if you could please contact us at your convenience to share your feed-back in details. You can reach me by email at H0889@sofitel.com or by phone at (305)264-4888.

We hope you will give us another chance in the future to experience Sofitel Miami and gain your entire satisfaction and trust.

Yours sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Miami
#13 Luxury Hotel in Miami
#22 Family Hotel in Miami
#23 Romantic Hotel in Miami
#33 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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