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“Very nice, clean and comfy room with very good restaurant, excellent customer service and free wifi that works great.” 4 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #32 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Rockwall, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very nice, clean and comfy room with very good restaurant, excellent customer service and free wifi that works great.”
4 of 5 stars Reviewed March 18, 2013 via mobile

We stayed here while overnighting in Miami. Our stay was very short but very sweet. The front desk personnel are extremely courteous. We ordered room service for dinner and were pleased. The beds we very comfy. Breakfast in the restaurant the next morning was very good with excellent service. We were on a tight schedule and greatly appreciated the prompt service in the restaurant and the shuttle service. I would like to stay here again when not so pressed on time so we could try out the pool as it looked very inviting.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 21, 2013
Dear Susan P:

It was sincerely an honor to host you during your overnight stay in Miami, and we hope to have the pleasure of welcoming you back soon to enjoy our beautiful pool by the lagoon and the same excellent service you experienced in our dining room.

Sincerely,

Balendra Nagesvaran
General Manager
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2,872 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Rio de Janeiro, RJ
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 18, 2013

This hotel was pretty much of a surprise. I chose a hotel close to the airport so I could get any free way easily without getting stuck on traffic.
The hotel exceed all my expectations with a wonderful concierge service and even complimentary drinks at the hotel bar! Also, we got some cheese and fruits in our bedroom!
Best bed and pillow I've ever slept on!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 21, 2013
Dear LaisSiqueira:

Thank you so much for your kind words. I am absolutely delighted to know that we have exceeded all of your expectations, and we look forward to welcoming you back in the near future.

Sincerely,

Balendra Nagesvaran
General Manager
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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

We stayed one night in this nice Hotel. The Hotel is close to the airport.
The rooms are very clean, stuff very friendly and helpful. I stayed at several other airport Hotel but this is one of the best I was.
I can only recommend it.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 19, 2013
Dear Sandra G:

Thank you very much for recommending the Sofitel Miami. We look forward to the pleasure of welcoming you back, and our entire team stands at your service to make your next visit most enjoyable.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 17, 2013

I've stayed at this hotel several times, primarily the day before departing from Miami Airport. The staff is friendly, helpful and service overall is very good. The restaurant is nice and food very good but is somewhat rich if you're looking for simple food. They offer shuttle service to the airport and picked us up from the car rental area when I asked.

The guestrooms are good size, okay but not lavishly appointed. This is one of the drawbacks, being the guestrooms are in need of renovation. However, I was told this is due to happen sometime this year and believe Sofitel will probably make it really nice.

Other than nearing the airport or doing business, I'm not sure if this location offers much more for being in Miami. If you're planning on touring the city, then I suggest renting a car because it's not near any shopping or other sites.

The room rate is fair to very good for the location, quality and overall service.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 19, 2013
Dear Brad S.:

We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

With all my best regards,

Balendra Nagesvaran
General Manager
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London, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

I really enjoyed my three night stay at this well run Sofitel. The staff are very attentive and polite and the bar staff were particularly friendly. I enjoy a great bar snack and a couple of Martinis and spent a very relaxing day by the pool. My only criticism would be the very hefty room service 'service charge' of $2 plus 19%. Which made up a 30% surcharge on my small room service order. My question is how can you demonstrate good service by delivering a meal to a room?

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 19, 2013
Dear Smatty68:
Thank you very much for your compliments on the quality of our service which is of the utmost importance to us. I will proudly share your comments with our Le Bar ambassadors and personally recognize them for their friendliness.
We will also gladly review our room service delivery charges to ensure they are competitive with our local market.
Our entire team is looking forward to your next visit.
Warm regards,
Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 17, 2013

The Sofitel has the same amenities as any Hampton Inn or anything like that. The price, however, is much higher and not justified, although the staff is very friendly and attentive. Location is close to the airport and that's it. Therem much better alternatives for less money in the vicinity. Rooms were clean, food was ok.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 19, 2013
Dear Sofitel Guest:

Thank you very much for taking the time to share your comments. I am sincerely sorry that we have been unable to meet your expectations. If there is anything we can do gain your trust in our product and service, please do not hesitate to contact me directly. I will gladly make all the necessary arrangements for your next visit.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 16, 2013

Close to Airport.Shuttle provided free. 20-25 mins from Bayside where Tours pick up from) $ 25.00 taxi but is more than compensated by the cheaper hotel price. We were still ahead. Very pleasant staff. Coffee shop in foyer Supermarket and Restuarants in walking distance

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review, March 19, 2013
Dear Herreen1012:

Thank you very much for your review. Our central location allows fast and easy access to the airport or the many attractions the city of Miami has to offer. I am very pleased to know that you will keep excellent memories of your stay with us.

We look forward to welcoming you back.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Miami
#5 Green Hotel in Miami
#12 Luxury Hotel in Miami
#20 Romantic Hotel in Miami
#25 Family Hotel in Miami
#39 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, ACCOR, Hotels.com, Hotwire, Odigeo, TripOnline SA, Venere and Jetsetter so you can book your Sofitel Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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