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All 130 Miami hotels

Sofitel Miami: Traveler Reviews

4.0 of 5
5800 Blue Lagoon Drive, Miami, FL 33126
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77%
Ranked #22 of 130 hotels in Miami
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1,438 reviews from our community

Traveler rating
    538
    570
    197
    85
    48
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Families
307
 
Couples
523
 
Solo
111
 
Business
215
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“An airport hotel that doesn't feel like one...but watch the room service charge!”
4 of 5 stars Reviewed March 17, 2013 via mobile

I really enjoyed my three night stay at this well run Sofitel. The staff are very attentive and polite and the bar staff were particularly friendly. I enjoy a great bar snack and a couple of Martinis and spent a very relaxing day by the pool. My only criticism would be the very hefty room service 'service charge' of $2 plus 19%. Which made up a 30% surcharge on my small room service order. My question is how can you demonstrate good service by delivering a meal to a room?

Stayed March 2013, traveled on business
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Ask Smatty68 about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 19, 2013
Dear Smatty68:
Thank you very much for your compliments on the quality of our service which is of the utmost importance to us. I will proudly share your comments with our Le Bar ambassadors and personally recognize them for their friendliness.
We will also gladly review our room service delivery charges to ensure they are competitive with our local market.
Our entire team is looking forward to your next visit.
Warm regards,
Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Overpriced”
2 of 5 stars Reviewed March 17, 2013

The Sofitel has the same amenities as any Hampton Inn or anything like that. The price, however, is much higher and not justified, although the staff is very friendly and attentive. Location is close to the airport and that's it. Therem much better alternatives for less money in the vicinity. Rooms were clean, food was ok.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jurijuri about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 19, 2013
Dear Sofitel Guest:

Thank you very much for taking the time to share your comments. I am sincerely sorry that we have been unable to meet your expectations. If there is anything we can do gain your trust in our product and service, please do not hesitate to contact me directly. I will gladly make all the necessary arrangements for your next visit.

Sincerely,

Balendra Nagesvaran
General Manager
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Hotel”
5 of 5 stars Reviewed March 16, 2013

Close to Airport.Shuttle provided free. 20-25 mins from Bayside where Tours pick up from) $ 25.00 taxi but is more than compensated by the cheaper hotel price. We were still ahead. Very pleasant staff. Coffee shop in foyer Supermarket and Restuarants in walking distance

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Ask Herreen1012 about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 19, 2013
Dear Herreen1012:

Thank you very much for your review. Our central location allows fast and easy access to the airport or the many attractions the city of Miami has to offer. I am very pleased to know that you will keep excellent memories of your stay with us.

We look forward to welcoming you back.

Sincerely,

Balendra Nagesvaran
General Manager
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Cedar Falls, Iowa
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Probably the best airport vicinity hotel”
4 of 5 stars Reviewed March 13, 2013

Spent 1 night there last month when traveling through Miami. Typical Sofitel Hotel ... relatively expensive, nice grounds, well-maintained, good rooms, and excellent breakfast. It was somewhat difficult to find at night when you are driving a rental car in an unfamiliar area, but we made it. Right off the Dolphin Expressway, but you don't notice freeway sounds. Gated parking made you feel your vehicle was secure. Relatively large king room. The bed was comfortable, but the pillows were great. Staff was friendly and competent. Airport shuttle available. A much better choice than a multiple of cheaper hotels near the airport.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DrLDH about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 14, 2013
Dear DrLDH:

Thank you for choosing to stay with us at the Sofitel Miami on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests, therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit will be as pleasing as the previous one.

Yours sincerely,

Balendra Nagesvaran
General Manager
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Hamilton, bermuda
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“oasis in miami”
5 of 5 stars Reviewed March 11, 2013

The staff are all very well trained and anxious to assist.
The food is terrific and the bar and restaurant staff excellent.
It is a conference hotel and can be busy but it is our favourite hotel in Miami.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Ask Fionabalearic about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 13, 2013
Thank you for naming us your favorite hotel in Miami. I will proudly share with our restaurant ambassadors your compliments on the quality of the food and their excellent service.

Please come back to see us again soon!

Best regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sofitel Miami

Also Known As:
Sofitel Miami Hotel Miami
Sofitel Miami Hotel
Miami Sofitel
Accor Miami
Sofitel Miami Airport
Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotels in Miami
#11 Luxury Hotels in Miami
#15 Family Hotels in Miami
#26 Business Hotels in Miami
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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